VIP Access for iPhone Reviews

by Northern Frustration

I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision.

by Chloebear(:

If I could give this less than 1 star, I would. My employer decided to make us use this system to log into our account away from work. Since they did this, no matter how many times I download VIPAccess , register, go through all the steps, follow troubleshooting to the T, nothing works and I am unable to view any of my pay stubs, vacation time, and any personal information outside of work. My phone shows one ID number, but my home computer shows another and I can’t log in to change the ID, because I’m not getting the correct security codes. This entire system is a waste of time.

by Livestrong247

Have VIPAccess also installed on my Apple watch which I was able to use for 2FA because it would display the same number as the phone app. Now the watch and phone apps display different numbers most (though oddly not all) of the time. The number in the phone app always allows me to log in but the watch one is invalid most of the time...

by Jaye2kay

In truth, I never understood why my job ever made it necessary to have VIPAccess and now that it doesn’t work, even more so. VIPAccess hasn’t been working for me for months, but I was still able to sign in to my work app so I didn’t concern myself with it. Now I can’t even do that. I’ve uninstalled and reinstalled and no change. The only thing I need from it os to verify my identification so I can ho about my workday and it has long stopped doing that. I have no idea why and it is extremely frustrating. I can’t perform basic functions since they want us to use our phones rather than rely on equipment and I definitely can’t help customers at all. The only reason VIPAccess exists is to verify my login and it can’t even do that?

by Loggblogmom1230

Worked as designed. After I purchased VIPAccess, I then reset my iPhone. When I went to redownload VIPAccess , it gave me a different credential Id and not the original so I cannot log onto my stuff. There was no way to create an account. I have attempted to reach customer support with zero results. I get passed around and told that the team that managed VIPAccess has disbanded. The emails I sent to the VIP team have gone unanswered. Do not buy VIPAccess. If you ever reset your phone you are screwed big time.

by ChouDoufu

Terrible implementation. All good MFA apps, such as those from Microsoft, Google, and LastPass will backup you linked accounts so that if you lose your phone, you can install VIPAccess on a new phone and gets the MFA codes for your phone.

And if you buy a new phone, you better remember to keep both phones until you can setup VIPAccess on your new phone for every linked account, which is very inconvenient.

Lack of backup makes this an MFA app to avoid.

by Rand0m1a2b3

I have used VIPAccess for over a year and was pleased with it. However, I just opened it up and all of my credentials are missing! I did NOT update VIPAccess .

I use VIPAccess with multiple services, it is going to be painful to jump through hoops to prove my identity to get these recreated. In the meantime I will not be able to access my online financial accounts. Thanks, Symantec, for locking me out of my own money.

by ThatSeattleGuy

Try as I might, I can’t get VIPAccess to show up in Shortcuts. (For greater security, I want to create a shortcut so I can hide VIPAccess itself -Sense another missing feature is the ability to change the home page icon.) Basically, I think VIPAccess is just a cash cow for Broadcom and they put no effort into updating or improving it.

by Want Food Not Pain

The desktop login worked well but the mobile was clunky. The authentication would not work on the mobile app until I reset my password. I also found that the mobile app believed I was logged in already from another device but that was not true as I had logged off the desktop hours before. From there it just felt like a poor experience in usability from the mobile device. It also doesn’t work well with aggregators.

by Meganclaxton

So I got a whole new phone and number deleted VIPAccess off my old phone now I’m signed out on my new phone and can’t get back in because it has all of my old stuff and won’t let me redo the 2step to even delete my old vip access that I had on my old phone I don’t know what to do but I use it everyday for work to clock and and see my schedule

by Prescriber80

Works great, but 30 seconds between numbers is way too long. I need to enter new numbers repeatedly, and I have to sit and wait for 30 seconds for it to generate a new one. It would be nice to have a refresh option or “next” option

by Asdf1963

VIPAccess and others similar were created because of poor security habits and more sophisticated attacks. VIPAccess has failed to keep up with the free apps when it comes to user’s poor security habits. 1. Not automatically making the generator blank after XX seconds. 2. No facial recognition on IOS. 3. Since it doesn’t support multiple credentials that also causes some limitations

by Whm33

App works ok. As it should. But please bring back the dark theme. With iOS 13’s dark mode, this now sticks out with its bright white background. How hard would it be to add that option back in? Not hard I imagine, since this used to be a setting in older versions.

by Goose66

App works well on iPhone for multiple sites but it appears that Watch app only shows first site key. I would expect that it would let me turn crown or swipe to get to other site keys setup on paired iPhone.

by Tjwolf

I have absolutely no issue with VIPAccess - worked great in the few years i’ve used it already with E-Trade. Now my employer also uses it for VPN access and it works well there as well. The only thing that would make the experience better is if the Apple Watch VIP Access app - used to confirm access - had a smaller logo, so one wouldn’t have to scroll to hit “Confirm”.

by DayWalker1388

I have been using Norton for two years and not a problem so far. They are always making their products better and easier to use, frequently updating and adding adding more security for our protection. Not a complaint here, just understand that at first it seems like a lot of extra work to be doing for a “unlikely” chance of theft. However, the chance is increasing exponentially and it’s such a relief to know they have my personal data secured and monitored.

by HnubYaj

I’ve been using Norton for many years. I’ve tried other internet security softwares, and hands down to Norton. I’ve tried Kaspersky, Mcafee, Bitdefender, and I only liked Norton and Comodo. But Norton has the most navigable and best user friendly platform, and it does what it says: protects and monitors. I highly recommend Norton if you’re not a tech savvy person and want an internet security software to protect your pc and phones.

by MidichanRose

VIPAccess works beautifully. It’s secure, and it’s fast. People will whine about the credential SYMC changing when they uninstall and reinstall VIPAccess , but that’s for their safety. Having a userid and password puts you up for compromise whereas just changing it when VIPAccess is removed is much safer because no user data is stored. Many people seem to struggle with VIPAccess, to which I say, learn how to use a smartphone please.

by Deteoj

To those that want a work around for their single but damaged token or their soft token on a smart device stopped working, I setup token generators on my iPad, my iPhone and I got also got a physical RSA token (from my financial institution) You have to do the same otherwise you will get locked out. Also, physical tokens have a long battery life, but it’s worth getting one.

by Disappointed In Lumbridge

Using this for one account, so I don’t have an issue on that front like many others do, but the swipe right to approve update makes the user experience less cumbersome. All around seamless for my needs, which is what I look for in a security app.

by Loggblogmom

Worked as designed. After I purchased VIPAccess, I then reset my iPhone. When I went to redownload VIPAccess , it gave me a different credential Id and not the original so I cannot log onto my stuff. There was no way to create an account. I have attempted to reach customer support with zero results. I get passed around and told that the team that managed VIPAccess has disbanded. The emails I sent to the VIP team have gone unanswered. Do not buy VIPAccess. If you ever reset your phone you are screwed big time.

by Messa Jayy

I need to use VIPAccess now to login to my employers website for employees but every time I open VIPAccess on my phone it just closes it. For some reason it will not open on my iPhone 6s& I’ve reported this issue several times to the makers of VIPAccess and out IT team at my job and nothing still has been fixed! Super inconvenient when I want to check ANYTHING about work from home 😒

by Deepsoul13

Using VIPAccess in the medical field is extremely frustrating. I might be wearing a mask or have gloves or other reasons where I can’t or shouldn’t be touching my phone. It would be very simple to access it through my Apple Watch. Please make this a reality thank you.

by Mileskille

So I’m required to have this for work. What I didn’t know when I downloaded VIPAccess is that it would cost me $9.95 a month. I’m disappointed about this.

by Glade It's Free

Have been using flawlessly until yesterday. I got a new Apple Watch and now it will not load on the watch. Tried to contact customer support and was told there is nothing they can do to help.

by Gabshdz

VIPAccess works well. However it’d be nice if there were the option to hit next...So when I have to enter it for a different login I don’t have to wait for the 30 seconds to be up.

by Neounixadmin

This is a great app. I like it better than Google Authenticator because one general token works for multiple sites.

2FA is critical for everyone's digital security.

Just do it and be safer!

by Big 4 CPA Today

Works 100% of the time for me. Easy to use and quick response time. I am not sure why it gets such low reviews. Likely user error.