Drive Safe & Save app not working? crashes or has problems?

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27 User reports:
App has problems
 User reports 27

⚠️ Most reported problems ⚠️
Something else
41.3%

Not working
39.1%

Connection
8.7%

Login
6.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Drive Safe & Save Problems 🔥

- Doesn't accurately assess driving skills and abilities

- Penalizes users for phone use even when not driving

- Penalizes users for other drivers' mistakes

- Penalizes users for using maps

- Penalizes users for normal driving behaviors

📋 19 Reported Issues:

L
Lori Zwolinski 2024-07-07

App states no eligible vehicles???…

R
Richard G Orna Jr 2024-03-05

I cannot log into my app! I've uninstalled/installed , scanned my license and nothing. I mean no disrespect but I can't understand the customer service person.

L
Lloyd Kuhnle 2023-10-08

I'm on vacation out of the country in Thailand, and got the email to enter my mileage into the app. When logging into the app, I get "Something went wrong on our end, try again later" Error code 1000. I have been trying for the past 4 days. I wrote down the mileage before leaving, but can't enter it. I won't be back home until the first of November. Is there a solution to my problem?

D
Dash Quark 2023-09-29

Can't log in Code 4000

⚠️ Troubleshoot | Report Issue ⚠️
M
Mack Hare 2023-08-09

App is not recording my trips since 2 Aug 2023.

M
MCNETT, STEPHEN 2023-08-02

can not log in to drive safe and save error 4000

C
Constance A Killion 2023-05-16

Says the user id or password is not correct. I have been using said id and password from day one and no problems. Scan the back of drivers license and tells me I don't have an account. Receiver working.......red light blinks. I say ok send me email/text so I can choose another password or log in and never get either. What's going on???????

C
Constance A Killion 2023-05-16

Says the user id or password is not correct. I have been using said id and password from day one and no problems. Scan the back of drivers license and tells me I don't have an account. Receiver working.......red light blinks. I say ok send me email/text so I can choose another password or log in and never get either. What's going on???????

D
Dash Quark 2023-04-20

Code 4000, what does that mean? Any hint on something to change?

⚠️ Troubleshoot | Report Issue ⚠️
C
Carol Grissom 2023-03-17

The app will send me text messages while I'm driving that says it can't record my trip because of my battery settings. I haven't changed any settings. Then it will record one way of the trip, but not the other. I have tried to see if it needs to be updated but can't find anything about it. Carol Grissom

M
Marvielle Stevenson 2022-12-30

it wont let me login on the app. i try to put in my dl number and it keeps saying records not found but i use this app everyday so i dont know.

M
Michael Coppage 2022-12-30

Code 4000

J
Josh Kamo 2022-09-16

Same thing as Rickey Andrews: I tried to log in to submit mileage, and I get: Having trouble reaching our servers. Code 1000. I am out of country, and 888 number isn't handy at all. I am quite annoyed that I have to report mileage so often. The beacon should be able to figure it out itself.

P
Peter 2022-08-07

I was logged in the app and now for some reason I'm not. Now it "crashes" either having a error code of 3,000 or 4,000. Doesn't work like it's supposed too.

⚠️ Troubleshoot | Report Issue ⚠️
M
Mohamed Shehata 2022-08-01

I can't see the app in play store

P
Peter 2022-07-16

App opens with screen saying you don't have any eligible vehicles. Not available in California. I live in Georgia.

K
Ken Smith 2022-07-12

Drive and Save App constantly wants me to login. Sometimes there is a network issue message when I open the App,other times it just shows the login request. If this is an expectation everytime I use the App why should I continue using it?

J
Joyce E Sprinkle 2022-06-03

Last week I have been having a problem reaching the network. Says try later. It happens every other time I try to login. I will get in and it goes fine and the next time I try I get Opps.error on our side. Try later. sometimes I will restart my phone and it will go in ok just to have the problem the next time I login. Please help with some infomation.

R
Rickey Andrews 2022-05-25

I try to log in to submit mileage and I get: Having trouble reaching our servers. Code 1000. I called before and was given new login but it’s still not working

Showing 1-19 of 19 reported issues:

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Common Drive Safe & Save Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Drive Safe & Save iPhone Issues and Solutions

  2. Drive Safe & Save Android App Issues and Solutions


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Verified email ✔✔

E-Mail: home.sys-dss-support.622o08@statefarm.com

Website: 🌍 Visit Drive Safe & Save Website

Privacy Policy: https://www.statefarm.com/customer-care/privacy-security/privacy

Developer: State Farm Insurance




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