Contact VIP Access Support

by Northern Frustration

I was going on my second year of service with Norton. Didn’t have any issues until I changed my phone number. I couldn’t access my account. Contacted customer service and they said I would have to set up a new account because of the two factor authentication (?). Anyway, I asked why can’t they just change it to my new phone number. They said they can’t do that. Never received an answer as to why. I’m very frustrated. Asked them for a phone number. After a few tries of asking for a phone number to talk to someone, they finally gave it to me and said the answer would remain the same, no refund and I would have to set up a new account. As a customer, I am supposed to trust these guys? Absolutely NOT! I will take my business elsewhere. If I could give negative stars, it would. Never seen a customer service like this. I would caution people before using this company. Ultimately, it’s your decision.

by Jaye2kay

In truth, I never understood why my job ever made it necessary to have this app and now that it doesn’t work, even more so. This app hasn’t been working for me for months, but I was still able to sign in to my work app so I didn’t concern myself with it. Now I can’t even do that. I’ve uninstalled and reinstalled and no change. The only thing I need from it os to verify my identification so I can ho about my workday and it has long stopped doing that. I have no idea why and it is extremely frustrating. I can’t perform basic functions since they want us to use our phones rather than rely on equipment and I definitely can’t help customers at all. The only reason this app exists is to verify my login and it can’t even do that?

by Chloebear(:

If I could give this less than 1 star, I would. My employer decided to make us use this system to log into our account away from work. Since they did this, no matter how many times I download the app, register, go through all the steps, follow troubleshooting to the T, nothing works and I am unable to view any of my pay stubs, vacation time, and any personal information outside of work. My phone shows one ID number, but my home computer shows another and I can’t log in to change the ID, because I’m not getting the correct security codes. This entire system is a waste of time.