Are you having issues? Select the issue you are having below and provide feedback to Frndly TV.
- Can't see where you're going when fast forwarding or rewinding
- Starts from the beginning sometimes when watching on demand or record
- Buffering issues
- Glitchy guide
- Limited fast forwarding and rewinding
- Closed captioning doesn't work
- App restarts program if paused
- Glitch that zooms in movies around the hour and a half mark
Picture is frozen when i click on "Watch Live". Works correctly on 2nd tv but main tv having the iss
every time i want to watch frndly tv i have to type in my E mail and pass word.
App keeps buffering
I inadvertently chose the annual subscription for premium, when I wanted to be charged for the basic subscription. Can you please change over my subscription to the basic plan while I am still in the 7 day free trial period. Steve Kyle 770-335-3150.
When watching recorded shows it stalls
My virus scanner has detected something trying to run a powershell on my computer that may be a Trojan virus that could infect my computer. Please take care of this on your streaming server site as I can not currently connect until the server stops attempting to run a powershell on my computer. I paid to stream, not get hacked.
I'm just wondering why the Frndly channel cuts out while watching a movie? It happens about 3x every movie I watch. No other app had this issue.
I am a friendly subscriber. I just renewed for the next year. Your service been so terrible . My Hallmark channel movies and mystery always always issues. Going blank black loading . Horrible what I am paying for
Problem with recorded movies. When I click on some there is a green wheel that goes round and round. When it stops nothing happens. For other recorded movies, they start playing and after 15 minutes they quit. I have not been able to watch any recorded movies. When I go to a streaming show and click on one to watch that is fine. I have not been able to record and watch any movies for two weeks. This is a huge problem since Christmas movie season is starting. If this is not fixed there is no point in paying for the app.
While watching a movie, the app closes with the message : Frndlytv failed. CoremediaDomain error 19130. Help.
Forged in Fire season 10 episode 1 gets to the middle with the stupid detergent commercial and just plays it over and over and over on a continuous loop and will not stop. It never ever gets to the part of the show after this. It also continually shows the buffering circle and I have excellent wifi speed and service. So, what's the deal?
Dvr picture freezes when I try to fast forward. The sound is fine.
for the past month everytime I try to use any of the channels on frndly TV it says I need to subscribe to watch!!!!
Every time I try to watch a Great American Family movie it begins to play and then crashes.
life time is jumping around and close caption is not in sync
When I try to watch anything it say Subscribe to Watch .I pay you 6.99 a month to have this on my living room tv and my bedroom.My living room tv works but not my bedroom.Please fix the problem . Thank you
Everytime we are watching a program, it freezes or starts buffering. Then it won't let us see the end of the show! It's very frustrating!
Apps not working...error message says service not available
Was working fine for a long time, this morning when I went to "My STuff", the screen is black and blank. When I try to login in again I get the same screen and can't see the guide.
will not come on on tv or laptop
I can not access. Request timed out message appears. Optimum is my cable company. All other apps work.
App stuck at installing
Why are my Hallmark recording having random buffering problems
My frndly tv app want stop on channel i want to see.
During a movie the app shuts off and goes back to my home screen
I like the price and selection Frndlytv offers. However the service sucks. It's not my internet because it's top of the line. So it's not your customers, my boyfriend who works in the electronics industry says it's Frndly's signal strength. Which seems to be getting worse instead of better. After reading some of the reviews, we all seem to have the same issue of buffering constantly and the error message that the video can't be played. Frndly find someone who actually knows what they are doing and fix the problems and stop blaming your customers. If not you will most likely start losing customers. I'm starting to shop around for another streaming service that offers the same lineup. Dawn Warmkessel
During the middle of programs, the screen starts buffering and never comes back on.
I can't watch anything on this app due to it freezing all the time. Please fix it.
App on roku devices in 2 different rooms frequently freezing or buffering. I am running a 1gig internet system and both tv's are pretty close to the router.
The app loads slowly And buffers continually and always crashes I have sling netflix amazon prime and hulu they work fine so its Not my connection
"Too many screens open" dialogue box. I only had one screen open.
Yesterday and today, whatever program I watching it freezes or I get error 233001. Please help me. Thank you
Keeps freezing, buffering, stopping and giving an unknown error box.
Lots of unknown error issues
It keeps going out and says unknown error. Frustrating!
When trying to watch FrndlyTV it has a spinning circle on it
DVR keeps freezing, have to exit program and restart it
Scrolling does stop on the guide, scrolls two or more at a time, this does not happen on our other Samsung TV as they are the same.
guide keeps scrolling when you try scrolling down or up if you click slowly it skips ahead 3 channels or so?
The app keeps freezing … Been doing it for a few days
Constant buffering of the FrndlyTV app on my Sony TV. Have “ excellent Wifi signal” as called out in the settings. If this can’t be resolved, I’m going to get rid of my subscription to this app
The program keeps pausing, the circle goes around and around and goes on. This happens about every three to five minutes. How do I fix this?
My recordings keep freezing up, might go 6 minutes or 20 minutes. My internet speed is 300mbps and I have gone through all the troubleshooting.
I keep getting error code -5 in the middle of watching an Alone episode. When I restart it I have to then start from the beginning of the episode and cannot fast forward. Please allow fast forward and what is the error code -5 mean?
Again? I'm having a hell of a time buying frndly tv in my name. Must not want to have many folks with this!! Account was in my wife's name and password. She passed away last year! I want frndly tv on my TVs not my tablet! Can you help me?
Dvr freezing have to restart
It won’t let me delete recordings that have seasons Like Chronicle Mysteries and Garage Sale Mysteries since you changed from My Recordings to My Stuff. It’s very annoying because I should be able to delete whatever I wan to delete.
On the screen voices don't match happens all the time. Also I might leave or just watching TV and it goes to the roku home
I keep getting the twirly green thing where it's not connecting
Like to enroll annual plan
frndly crashes 3 or 4 times djri g a 30 show.
My friendly tv keeps on loading every 5 minutes when watching a movie - very frustrating !!!
We watch Chain Reaction and Master Mind on GSN channel every evening and every evening both channels freeze up but especially at the almost end of the shows and we don't get to know the winners. Very frustrating
I can not watch anything I have recorded. When I select one the revolving wheel comes on and immediately stops. If I wait the screen goes black and it will not respond to any commands from the remote. If I go completely out and sign back in everything works except the recorded progam.
I updated the app on my tv and now it keeps spinning when trying to open. I have turned off my tv and on again. I will try removing the app and reloading it. It works ok on my computer but it didn't update.
I cannot update the app.
My Frndly Tv will freeze up and I have to exit out to the home screen and restart the channel to continue watching my programs. It will happen at least 2-3 times during a 30 minute show. I am only having this problem with Frndly Tv, not the others that I subscribe to (Paramount+, Hulu, Discovery+, etc.). What can I do?
The show will play for around 10 minutes & then cuts off
Yesterday my frndly tv started going to buffering alot has been working fine
When watching friendly app it will reset back to guide after so long like the time is up
i ordered frndly tv for my tv in living room but all i got is on my pc .i dont watch tv on my computer .i watch it from my recliner
Can't reinstall app on my Firestick. Keeps buffering, in a loop, saying "installing" for over two hours! I have unplugged and rebooted everything, even changed batteries. Help!
I need to change my E-mail password with Frndly TV My E-mail is cookarney5344 HERE is the code that you sent me 2jrt8tCOx ThankYou Julia Cook
It keeps shutting down quite often lately. Also the screen gets scrambled and shuts down several times
Has been buffering for two days using Amazon firestick and also on a 4k smart tv tried all troubleshooting tips no luck yet.
When watching on my iPad, it keeps shutting down over and over. Then when I try again, the movie has started over. This is getting annoying.
FrndlyTV app crashes while loading the guide on AppleTV. Tried multiple times. Tried refreshing app
Hallmark Channel is stuck on a Medicare commercial. I have tried other tv's in my house and same issue. The commercial stalls out and just hangs. I have tried going out of the channel and also out of the application and come back in and the same commercial is playing and then it stalls and the channel just hangs
Says error code 5. I have had this problem for 3 days. It works for about 15 minutes, then it stops during the show. I use Roku. I like this channel & would like to use it.
I am trying to change plan from basic to classic but I keep getting an error.
When I choose a program on Friendly tv it says "something went wrong"
We just did the update & now when we want to go back a day or two it gives us a comment that says something went wrong. We've always have been able to go back 3 days. What changed with this update? How do we get to see shows 1-2 days back?
It’s getting to where we can’t watch Frndly TV anymore, it is always buffering!
Constantly buffering
Friendly keeps shutting off
I used my Friendly tv app yesterday and have no problem, tonight don't open, the signal just keeps going around. I have no problem with my others appls
While. on prime I select movie to watch and it says you need Fondly to watch this.I click on the link and it says you are not a member of f=Frndly. I just paid for annual membership.Help!
Movies keep pausing and buffering. If you try to restart the movie, another random movie will start playing instead of the one you selected and you have to continually try to go back to the one you were watching until you decide to give up and watch Netflix.
I accidentally signed out of my Frndly TV Basic Yearly Plan. It is paid for one year,and will renew 12/9/23 I tried to sign back in, but I do not have a username or password. Please advise as to what I need to do to get signed back in. Thank you.
It will not let me logan into my account also why am I being charged every month?
Picture freezes but sound continues. We have to go back to the home screen and go back in to the app for it to work properly.
We go to recordings and the screen is blank. We've updated, did a system restart and it's still blank on husbands VISZO tv. We use ROKU and it works fine on our ROKU tv.
I ordered Friendly to w at tech Christmas movies but my internet works fine with Amazon prime and Netflix but always always buffers excessively when watching friendly. Why?
When movies goes to commercial it freezes on it and doesn’t go back to the movie. Very frustrating. Please fix this problem.
Movies keep freezing on commercials and sometimes goes back to roku screen.
Every time I want to watch what I recorded, the moment vie Freezes up
I can get to the programs but the fonts is too large. how do i fix this?
Frndly freezes and sometimes it just kicks me out back to Roku start screen.
Subscribed to free trial with basic subscription but would like to change subscription to HD instead of SD please.
Keeps freezing when a commercial comes on and just freezes on that commercial. I don't have this issue with any other of my streaming devices.
My frndly is constanty buffering. This started a few weeks back. I know it is not my internet connection as all of my other apps are working just fine. It will do this both on my tv and when trying to watch the app on the computer. Very frustrating.
Movies keep freezing when ads play..the movie keeps playing but the screen is frozen
Picture keeps freezing but sound continues
Since yesterday's update I can't cast from my android phone to the TV. Prior to the update other than freezing up I could cast to tv.
When I watch a hallmark movie it will cut out about every 5/10 minutes. Says error. It is getting very frustrating trying to watch a movie. Thinking of cancelling because of this problem I’m missing a good portion of the movies.not sure what is going on….
My on demand won't work and neither does my start at the beginning choice. I just got this and paid for a whole year in advance!!!
hallmark channel freezees at commercials
My tv freezes during commercials and I have to restart movie from menu.
Keep getting error code 5 which cuts off movie and it buffers all the time.
For 2 weeks we have not been able to move through the guide to choose our channels. After a pause we can move through about 4 and then cannot navigate up or down any further. This is getting to be a frustration because Friendly is what we watch most. We have tried updating the app and everything else that has been recommended online. Please help us fix this or there will be no need to continue keeping Friendly.
My channel won’t load. Glitching, screen goes dark, sound disappears. Sounds like need to cancel.
My recordings won't play...error code 233403. Also, experiencing a lot of glitches while streaming live. I have a strong internet connection.
While watching a movie, my screen goes dark and there is no sound. Does this about ten minutes in
My program freezes on commercial and I have to restart it from the menu.
For the last 4 days, my Frndly TV channel locks up. I cannot change channels or even exit Frndly.
FrndlyTV keeps freezing
Freezes when it goes to ads and won't go back to movie. Black screen but can hear it. It has never done this up until now.. We have a Roku.
I want to cancel for now
When tv goes to commercial, it freezes on commercial and will not go back to movie. But you can hear the movie. It has nothing to do with other devices on network. Because it happens when all devices are off.
While watching the app shuts off
When I try to watch Friendly TV, it shuts itself off about ten or so minutes in.
I leave it on all night and I keep waking to it shutting off, how can I stop it
i ineedcancelmy services
The Frndly app keeps crashing on my iPad Pro the past 2 weeks. I have never had this issue before. Disappointing.
My FrndlyTV app on my IPad keeps shutting off after a few minutes.
I am not being recognized, as a subscriber.
Using Roku 4082x. When fast forwarding through commercials the unit either freezes, restarts with audio only, or works properly. Freezing or audio only seems to be most prevalent. If you leave the app and then come back, it usually works again for awhile. Sometimes you have to restart the Roku from bouncing ROKU logo.
Friendly app keeps closing while I am watching a movie
FrndlyTV app is not working properly. When I choose a show I get an error message on the tc saying “Oops! Something went wrong. Please try again.” Has been doing this all day.
The app keeps shutting down unexpectedly.
The app keeps closing down. What is my problem?
The app has not worked for the last few days. We need to know what is going on! It is happening to too many people! When will it be fixed?
When I run this app on my IPAD Pro, it just buffers. If it does play, it runs for 3 minutes and just buffers again. I used this same app and IPad last year with zero problems.
It comes up Oops! Something went wrong. Please try again. This is happening all day
On the guide and on the moves buffer all the time why and how can it be fix??? I only have one device going at a time at the most two
Keep getting message Oops something went wrong… Constantly happening the last few days Also, it keeps interrupting and is not my internet. Only happens on this app
My Friendly app isnt working all. Why? Thats what I need an answer to. Every time I click on any station I get the response "Try again"
The app told me it needed an update I pressed update it downloaded it installed and it's set to open but it's stuck on open it's circling on open for the last half an hour
Play store, etc. Says my new (just got for $75 a TX8 pro) Android box isn't compatible With this version of frndly tv. With are people using that are garanteed to work ??
My tv is constantly buffering it’s not my internet connection I checked that, I don’t know what to do
App keeps force closing and doesn’t save the video where you left off!! Takes 4 hours to watch an hour and a half movie!!!!! It’s been doing this for a month and only getting worse. Does it every 5 to 10 minutes. I shouldn’t be paying for an app that never works!!!
When playing movie the app just stops and reverts yo app screen. When resume watching it replays several minutes and then will stop again. Does this continually throughout movie.
How do I get in different rooms I have the classic my husband gets in one room I can not in other it wants me to subscribe too
When I turn on CC it comes on for a few seconds, then goes off. This just started recently. Prior to that it was working great. We really miss having this option. Often the music drowns out the words.
Will start playing a movie, etc and then just stops and goes back to the original screen. Has been doing this for 3 days.
Since the update my app will play for a few minutes and just goes away. Have to reopen the app and resume the program.
Ever since the last update friendly app keeps crashing about six times through a movie
1 tv won’t load. My Recordings Can’t get it to move up to my Recordings. Tried everything it said to do
It constantly freezes or it says we’ve hit a snag. This is getting old and it’s every day. Then by the time it comes back you miss out on show
Why does my video keep stopping and going to black screen? Get it fixed
Is there a way I can change my billing date to the 18th of the month so it will better coincide with when I get my Social Security check? Thank you for checking into this problem for me. Julia Klawinski
I go to my recordings on frndly....& it shows me "continue watching".....I choose the once I want to continue.. & click on resume & NOTHING....I see the recording that I want to "resume" it goes to an ad...& that's it....I must go back er...& AG& start again....I then choose start over & again...nothing.....an ad & it stays there. THIS IS SO FRUSTRATING & HAS BEEN GOING ON FOR WEEKS NOW!!!!!!!
App keeps crashing. Time zones for metv do not match
i am not able to delete any shows or movies i watch, even ones that say they are about to expire do not delete
I am also having problem with all of the Hallmark channels. It sometimes freezes, sometimes goes black for a min or so. I have to back out of app & re-enter. Then now I am getting message Roku can't keep up please change the channel. If I change the channel it works & change the channel back it happens again. I tried uninstalling app, restarting roku & reinstalling app. I am STILL having problem. THIS IS VERY IRRITATING. I canceled my Dish service & this is the only way I have to watch my Hallmark channels now.
HALLMARK CHANNEL KEEPS SHOWING TAG SAYING IT COULD NOT KEEP UP CHANGE CHANNEL. ALL THE OTHER CHANNELS ARE WORKING WHEN I GO OUT AND COME BACK IT PLAYS FOR ABOUT TWENTY MINUTES MAYBE A LITTLE LESS. WHAT IS THE PROBLEM AND HOW CAN THIS BE RESOLVED....
When I watch the hallmark channel on friendly a notice comes up Room channel didn't keep up, change channel. When I do that and come back to that channel it still says the samevthing
Hallmark Drama is not working and hasn't been since this afternoon. The other channels that I've checked are working. I've tried it from roku and from my computer and it will not connect on that channel on either.
The channel will post a message window that the Roku isn’t keeping up and to change the channel. Used to be infrequent however becoming more so with the incidence occurring 2-3 times an hour.
Picture cuts out/ goes black for a couple seconds. More frequently lately.
E-Mail: support@frndlytv.com
Website: 🌍 Visit Frndly TV Website
Developer: Frndly TV
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