Life is exercise, running more healthy, you exercise today? From now on, follow
FitCloudPro to change it!
Whether you are concerned about sports data or sleep
or good health, with smart watches, FitCloudPro always
give you
want:
【Standard Sports Data】
FitCloudPro accurately presents you with daily
movement steps, calories, distance and other data.
Sleep monitor
By keeping your
daily deep sleep, light sleep and sober sta.
Are you having issues? Select the issue you are having below and provide feedback to FitCloudPro.
By Ginette Paré 8 hours ago
je veux me servir de la bibliothèque de numération et ca m'indique errorCode=-1,error Msg-failes
By Ray Lai 11 hours ago
access to watchface store failed.
By Ross Watson 15 hours ago
Having an error code errorCode=-1,errorMsg=failed
By David Sturdy 18 hours ago
My watch has only just reconnected with the app after failing to connect for over a month. However the dial library is not opening & displaying error code=-1Also other comments such as not recording sleep etc The app needs sorting and an upgrade
By Michael DRVODELICH 1 day ago
Dial library not loading. Get your shit together Fitcloud and get this fixed or I'll tell everyone on Facebook what kind of garbage you're peddling.
By Dale K Johnson 1 week ago
When using oxygen measurement, it measures current level but doesn't record data. It states, " no data yet ". I have rebinded the watch, have also reinstall the app and checked for updates. I don't know what else to do, how can I fix this.
By Arturas 1 week ago
Dosn't load dialcenter. All other is ok.
By Antony Boal 1 week ago
Cant access watch face store
By Gaia 2 weeks ago
Network problem with dial center. Can't change my watch display. I saw many people with same problem. Can you solve it?
By Ronnie 2 weeks ago
Aop not displaying daily information on any blood pressure, sleep etc
By Janice 2 weeks ago
Watch face store not loading
By David Sturdy 2 weeks ago
I bought a K-52 smart watch on 23rd February from Moon Watches via Amazon. I had a connection problem and I'm unable to bind the app. I've tried everything recommended but nothing works. Regards Dave Sturdy
By Knez 2 weeks ago
I have a SM-DOM2 watch. I am unable to download or see any watch faces on the Dial library any more I did originally set one up when I first got the watch, but cannot access any more watch faces...
By Kevin Gatfield 2 weeks ago
I have a K-52 watch. I connect on IOS I am unable to download or see any watch faces on the watchface store any more I did originally set one up when I first got the watch, but cannot access any more watch faces
By Sachin 2 weeks ago
Fitcloudpro not loading watch faces
By Diego 2 weeks ago
FitCloudPro won’t load available watch faces
By Henry Williams 2 weeks ago
FitCloudPro won’t load available watch faces.
By Linda 2 weeks ago
FitCloudPro won’t load available watch faces.
By Lisa 2 weeks ago
Raise to wake stopped working
By Nigel Ramshaw 1 month ago
The fitcloud pro app listed my daily BP for three days only, 26, 27 and 28th of February. Nothing since. Is there a reason for this? Thank you
By kareen 1 month ago
Only registers about 1/3 of my steps.
By MICHAEL L LICHTERMAN 1 month ago
FitCloudPro is not load on my android A14 phone. I get a continuous loading circle that changes color, blue, green then red.
By Jan Watts 2 months ago
The region does not show where I am.
By Manuel 3 months ago
How do I change the activities or exercises on my fit cloud pro? I want to add gym workout.
By Daryl Perkins 3 months ago
Weather isn't correct
By Rebekah 3 months ago
I have 2 watches hooked up to the app, but now they are probably tracking the information for the individual
By Brian Gutterridge 3 months ago
I have your fitcloud watch, the most important element is to monitor heart rate. The watch displays a beat of average, 80 beats per minute, in reality my rate is 62 beats per minute. How can this be corrected
By Greg 3 months ago
Terrible app. Buy Chinese get chinese.
By Geoff 3 months ago
When registering, it won't allow me to click next and move forward
By Arpad 3 months ago
Hi I have started fitcloudpro and it works well but i dönt get elevation gain and average time data after running. How do i get them? Thanks
By Kimberly Shingleton 4 months ago
I received my Fit Cloud Pro on Nov. 16 2023. I really am enjoying it. However why is the weather only in Celsius and not Fahrenheit? Is there any way to change it to Fahrenheit? Another question, is there any way to delete the women off of it as I don't need it? Thank you
By Virpi 4 months ago
How do I delete the phone contacts from the watch? I don’t want all of them
By James Brown 4 months ago
Unable to change time , says something about beyond 60 minutes beyond time or something
By Ella McKinney 5 months ago
The FitCloudPro app keeps saying it can’t connect to the server
By Jeff 5 months ago
I get the message "data read and write error" when going to dial library
By mp 5 months ago
App will not connect to the network. I deleted and reinstalled and still will not connect.
By Vitalijus Persijanovas 5 months ago
Not connecting to the server
By Corene ward 5 months ago
My contact list stopped working on my Samsung Galaxy S22. What is the problem?
By Robert 5 months ago
When I try to look at the daily chart of data under BP or HR I get the message “not available for old version”. I have the latest version of the app and the latest version of iOS. What old version are they referring to? The app worked fine for a while before this glitch occurred. I reinstalled the app but that did not help.
By Rick Boyer 5 months ago
Won't connect
By Ken MacKinnon 5 months ago
The watch is not tracking sleep. How does the watch track sleep. Wristband is secure. Does it have to be somehow set at night.
By Tracy 5 months ago
Everything is working accept the sleep monitor. Was working fine the first 5 days and the last 2 days it's been zero.
By Helga Brokke 5 months ago
My watch works fine and the app also. But when I look in the app and select heartbeat is says my heartbeat is 254 bpm. And it is measured at 30 octobre. (Today is 29). When I select today it says “not available for old version”. I only got it for a month.
By Sandra Hanna 6 months ago
Does not record sleep, doesn’t keep time. Must sync multiple times daily.
By Julie Funnell 6 months ago
My watch keeps asking if I want it to Shutdown. It does this approximately every 20 minutes.
By Della McCartney 6 months ago
The app on android phone only shows data records like heart rate, blood pressure from 1 week ago. I reinstalled app and reset watch, but still no current data. What use is this?
By Thomye 6 months ago
I am able to add favorite contacts in the app. The contacts sync to watch but are whited out and nothing happens when you tap on them with the exception that the call log shows another log record every time a contact Is tapped. Some contact names continually scroll in the contact list on the watch and others are stationery. No contact taps start a call. A call from the watch can by started by using the voice assistant Android Phone Android 11. Watch, phone and app all updated to the latest software version. Troubleshooting tried: App cache and data have been cleared. App has been uninstalled, watch reset and restarted, phone restarted, Bluetooth off and on, watch unpaired and repaired. The contact white out (non functional) issues remains. This first gay of watch and app use everything worked well including contacts on watch then suddenly the issue aboe happened and I cannot fix it. Can anyone help?
By Shelly 6 months ago
I downloaded a new face but it won’t sync the right time.
By Yogya 6 months ago
When I create a new dial for my watch the download fails.
By David 7 months ago
Watch doesn't accurately count steps. Is there a way to calibrate?
By Ian 7 months ago
The app on android phone only shows data records like heart rate, blood pressure from 1 week ago. I reinstalled app and reset watch, but still no current data. Note. The watch crashed a week ago and locked the display showing only coloured squares. I managed to restart the watch by charging again.
By Tina hock 7 months ago
It keeps saying cannot connect to server
By Maxine O'Connor 7 months ago
When using oxygen measure, it tells me the oxygen level but doesn't record data. It states, "No data yet"
By C Bray 7 months ago
Not charging
By Bam 7 months ago
I tried to push a background, but I got error code 5. what do I do?
By David Higinbotham 7 months ago
My FitCloudPro smart watch has recently started unbinding from the app for no apparent reason.
By Mary 7 months ago
Shows an advanced date of 2025 on blood pressure and does not show proper blood pressure format
By Adrian Perez 7 months ago
It’s not charging
By Robert Benwell 7 months ago
Fit Clould Pro is not recording my sleep
By Lucijan Durda 7 months ago
I have little choice of watch faces in the app.How to get more?
By Hilary 8 months ago
Sleep not recorded. Restarted many times. Also randomly asks if I want to shutdown?
By Cathie Moore 8 months ago
After finishing my workout the watch shows not enough data to save and doesn’t record the workout in the app.
By Jeff minson 8 months ago
Watch working this am The face type reset and data went to zero What’s up?
By Roxanna Bennett 8 months ago
Updated my Fitbit pro app my watch, downloads new watch faces, but not the hands cannot see hands or numbers on my watch face
By Bill Poston 8 months ago
wrong month but right day on dial face
By Victoria 8 months ago
The last 2 nights my sleep logged for the day and then disappears in the weekly/monthly graph.
By Heather 8 months ago
The watch keeps scrolling from screen to screen over and over again when I haven’t even touched it. It’s very annoying and it won’t let me customize my view because it won’t stop scrolling.
By Sara Kimbrel 8 months ago
The watch face never stays on the face I want it on, I change it and a few days later it changes to something else.
By Debby Day 8 months ago
My app won’t record my nighttime sleep
By Landon 8 months ago
The sleep is not being tracked on the app it gives me the hours I slept on my watch but isn’t transferring to the app
By David Austin 9 months ago
1. I have two new T21 watches and they seem to have the functions/features I want, but certain functions/features do not work as anticipated or even work well at all, as outlined below. The watches are potentially fantastic with a few very much needed upgrades. 2. I would like to delete all of the watch dials embedded with the watch and replace all with specific downloaded dials. At the moment, I can only put one downloaded dial on the watch, not five which I want. How can I delete the embedded dials and replace them with dials of my choosing on the watch? 3. I would like to have only three sports in the Workout section: Indoor Cycling; Outdoor Cycling; Outdoor Walking on the watch. I don't want to view any of the embedded options. At present, I can add Indoor Cycling, but, when I want to add Outdoor Cycling, Outdoor Cycling replaces Indoor Cycling. - not good. Similarly, with Outdoor Walking. How can I add the sports I want and delete the rest on the watch? 4. Regarding Outdoor Cycling, there is no way to view Distance, like with Outdoor Running and Outdoor Walking. Seems like an oversight that should be easily corrected with an update. 5. When in a Workout such as Indoor Cycling, I cannot use any of the other watch features, such as view the Watch Face to tell time, make or answer Calls, use AI Voice for Weather or whatever, etc. without exiting and ending the Workout and starting a new Workout after, say, looking up the time - that seems ridiculous. Perhaps I'm missing something and you can explain how to exit the Workout without interrupting the Workout while it is in the background. 6. I cannot find a detailed manual explaining the nuances of using the watch. Many functions/features are easy for me to understand. Others require specific instructions, even if available. How can I download such a manual? 7. I look forward to your prompt responses to the issues raised.
By Daron 9 months ago
I have changed my phone to the Samsung galaxy a34 5g and now my fitcloud pro watch won't show me who is calling and keeps disconnecting
By Mike 9 months ago
Unable to access previous days calories, steps and distance. Can only see the current day.
By Tony Koston 9 months ago
How do I clear old data of this app so I can connect my new smart watch used app with old watch now I’ve got a new watch I can’t pair it to app Old watch instructions still there but very faint and can’t reset or delete data please help Thank you AL
By Kathy 9 months ago
My watch no longer connects to Bluetooth.
By Debby Day 9 months ago
I can’t get all the features on my FitCloudPro watch
By Carrie DeBoer 9 months ago
My watch will vibrate about every 30 minutes. The first time it vibrates the screen does not light up. About 30 seconds later, it will vibrate again and this time the display will light up. Then it will repeat the cycle about 30 minutes later and it is not on the hour.
By Arthur 10 months ago
When I enter the watchfaces section, it is empty, and I see this message "errorCode=-1, errorMsg=" followed by some Chinese characters.
By Dawn Gravley 10 months ago
Sleep time not accurate. I go to bed weekdays between 8 and 9 pm. Sleep time does not start until 9:32. How can I fix the time to when I actually go to bed?
By ray Bell 10 months ago
Fitcloudpro incorrectly counting my steps its way off is there a fix
By George Barna 10 months ago
Fitcloudpro stopped reading night time oxygen. I've deleted and reinstalled the app but that didn't help. Please can you help me.
By Douglas Earl 10 months ago
Not showing hr,BP numbers on screen
By Catherine 11 months ago
Hello, I am wondering why my FitCloud Pro crashes after successfully binding it to my MOI Ultra Watch. Please help.
By Duncan Crockett 11 months ago
I have been using Fitcloudpro successfully for nearly two years when my watch suddenly failed. I have purchased a new watch (LIGE Smartwatch - BW1830) It binds with Fitcloudpro and records on "Today" activities, Sleep, Blood Pressure etc. The latest readings. Only when I touch say "Blood Pressure" it shows the last 6 days figures for my old watch ( now nearly a month old) and not the last few days on the new watch! What is going wrong? And how do I fix it? I have tried uninstalling Fitcloudpro and reinstalling, unbinding watch and re-connecting, but it makes no difference!
By Ronda 11 months ago
Doesn't display text messages
By LISA MATHIESEN 11 months ago
Hello - I am not able to access previous weeks activity. When I touch on "Today", the screen does nothing. Please advise - thanks.
By mr stephen walton 11 months ago
my alarm on samsung a13 will not play the ringtone selected it just bleeps. I get a message that it cannot play during a call. any help please.
By Neil Moss 11 months ago
I want to delete all the installed watch faces from my smart watch so I can start again How do I do this?
By Kathy 1 year ago
My fitcloud pro is calculating way to many miles and the steps aren't accurate. How can this be fixed?
By Stephen buckley 1 year ago
Won't let me download new watch faces just says downloading then pushing and stops there
By Nicholas black 1 year ago
My watch face keeps changing I have sync to one I want but keeps changing
By Perry Mattes 1 year ago
HI, just wondering i have an i fit cloud watch and i like it very much. The watch goes into diagnostics mode some times for no reason?? first is this a known problem? how can i use the diagnostics mode ? and how can i enter it ? is there a software upgrade that stops this from happening ??
By Sharon 1 year ago
Trying to change watch face and it keeps saying network error
By Kathy 1 year ago
My fitcloudpro stopped counting my steps. Is there a fix? It's only about 3 months old
By Michelle Tebble 1 year ago
Connection for audio present via Blue tooth. But app stuck saying syncing and when looking at device area on the app states still connecting even though connected for audio calls znd watch show connected symbol
By Patricia Barters 1 year ago
The dial faces opened the first time, but now they won't open at all. Keep getting "load failed" and network error, but my network is fine. Everything else is working on my network. I think there might be an issue with the page this pulls from. Please fix it. This is one of the features I love on this watch.
By Diane 1 year ago
I can't connect sleep app to watch or app ?
By Helen m Keller 1 year ago
I can't get the app to download on my Amazon fire HD tablet. Is there anything that I could do?
By Marcos L Martinez 1 year ago
App won’t open, don’t know if servers are down or app is no longer online. Tried deleting and reinstalling, tried restarting phone and watch, nothing worked.
By Don Mogus 1 year ago
Cannot access the dial center on my phone. I keep getting load failed click reload...nor see the current dial on the phone i get no data error. If i cannot get this remedied in 24 hours i will send the watch back for a full refund and have only had it for 6 hours. I am not unschooled when it comes to setting up Electonics so i know it not me that has the issue...all other functions on the watch work but i cannot log into the app with my email and password nor can i change the password i keep getting connection errors I uninstalled the app twice and reset the watch twice also at the same time
- Needs to update clock templates to more variety
- Cannot connect text messages on iPhone 7
- BP function is not reliable
- Sleep tracking log is difficult to use
- Watch plays dead when receiving phone calls and texts
- Cannot pair the watch
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Complete guide to troubleshoot FitCloudPro app on iOS and Android devices. Solve all FitCloudPro app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 欣 黄, developers of FitCloudPro.
100% Contact Match
Developer: htang
E-Mail: [email protected]
Website: Visit FitCloudPro Website
84.21% Contact Match
Developer: htang
E-Mail: [email protected]
Website: Visit htang Website
Afraid of sitting for a long time affect the health? reminder time, the watch will shock to remind you to get up and exercise! synchronized to the [health] applications, so you a more comprehensive understanding of health. Afraid of mobile phone lost? range, smart watch will shock reminders, the phone will shake the bell! other data information? From now on, follow this app to change it! this app accurately presents you with daily movement steps, calories, distance and other data. sleep condition and reasonably arrange sleep time. Fix your phone, turn on the camera, touch the watch to complete the camera! Join this app and meet yourself with a lot of people who care about your own health! Life is exercise, running more healthy, you exercise today? Quickly pick up the watch to measure it! The this app app uses HealthKit to import your this app activity data into the Health App for reading heart rate and other workout or health data.