FitCloudPro Status
Are you having issues? Select the issue you are having below and provide feedback to FitCloudPro.
Problems reported in the last 24 hours
Summary of FitCloudPro Problems 🔥
- Needs to update clock templates to more variety
- Cannot connect text messages on iPhone 7
- BP function is not reliable
- Sleep tracking log is difficult to use
- Watch plays dead when receiving phone calls and texts
- Cannot pair the watch
📋 230 Reported Issues:
It says that there is not enough activity to log even though I've been swimming for 25 minutes.
Blood pressure monitor no longer show up.
No showing watch faces on app
Message notifications not working
Bpm not correct for me my Bpm even on the elitical working out it’s 103 with my old Fitbit it was 135
I'm trying to sync with Health Connect and also it's only 'writing' not 'reading'??
Weather data not working
Can't open the app
Network Issue... Can't open the app
FitCloudPro app: "Network issue, please try again" -reinstalled app, Reset K52, BT pairing, etc...
Phone wont take/transmit health measurments
Diar library is empty
Watch stopped taking health measurements.
Not showing faces on app
Stopped recording daily values of blood pressure, heart rate, etc.
Fitcloudpro dial library not working
Dial library not working
DIAL LIBRARY WALLPAPERS ARE MISSING AND NOT DOWNLOADING
watch faces not loading
Dial library not working
Shocker
The dial center won't work - I can't choose a dial face.
Dial library not working
App performs all tests (heart rate, B/P, CO2, and sleep results for previous night), but daily results aren't being saved.
I would like to order a replacement strap for my Fit Cloud Pro watch. Can you advise please
Also having problems with THE APP IS STUCK ON THE GPS MAP PAGE AND I CANNOT GET OUT OF IT! HOW DO I FIX THAT??? THANK YOU
Keeps saying I’m hyperthmic and I’m not
We lost the charger for the watch . Can we order a new replacement ?
THE APP IS STUCK ON THE GPS MAP PAGE AND I CANNOT GET OUT OF IT! HOW DO I FIX THAT??? THANK YOU
Data disappeared mid day. Also, does not always track steps.
Where do i find History on my app?
The app isn't downloading all my data when it syncs. I check my steps after work about 1:30 am. It will load all data from 12:01am but only loaded 7% for before 12 am. I had over 1300 steps before going to work but it only says 900. Also when walking on my treadmill today the treadmill recorded .75 mile on the PitPat app but the watch only registered .52.
The part of the app that displays my performance in outdoor running shows Chinese characters instead of English icons
Не могу создать свой циферблат. Кнопка загрузки не активна. Что делать?
errorCode=-1,errorMsg=failed
je veux me servir de la bibliothèque de numération et ca m'indique errorCode=-1,error Msg-failes
access to watchface store failed.
Having an error code errorCode=-1,errorMsg=failed
My watch has only just reconnected with the app after failing to connect for over a month. However the dial library is not opening & displaying error code=-1Also other comments such as not recording sleep etc The app needs sorting and an upgrade
Dial library not loading. Get your shit together Fitcloud and get this fixed or I'll tell everyone on Facebook what kind of garbage you're peddling.
When using oxygen measurement, it measures current level but doesn't record data. It states, " no data yet ". I have rebinded the watch, have also reinstall the app and checked for updates. I don't know what else to do, how can I fix this.
Dosn't load dialcenter. All other is ok.
Cant access watch face store
Network problem with dial center. Can't change my watch display. I saw many people with same problem. Can you solve it?
Aop not displaying daily information on any blood pressure, sleep etc
Watch face store not loading
I bought a K-52 smart watch on 23rd February from Moon Watches via Amazon. I had a connection problem and I'm unable to bind the app. I've tried everything recommended but nothing works. Regards Dave Sturdy
I have a SM-DOM2 watch. I am unable to download or see any watch faces on the Dial library any more I did originally set one up when I first got the watch, but cannot access any more watch faces...
I have a K-52 watch. I connect on IOS I am unable to download or see any watch faces on the watchface store any more I did originally set one up when I first got the watch, but cannot access any more watch faces
Fitcloudpro not loading watch faces
FitCloudPro won’t load available watch faces
FitCloudPro won’t load available watch faces.
FitCloudPro won’t load available watch faces.
Raise to wake stopped working
The fitcloud pro app listed my daily BP for three days only, 26, 27 and 28th of February. Nothing since. Is there a reason for this? Thank you
Only registers about 1/3 of my steps.
FitCloudPro is not load on my android A14 phone. I get a continuous loading circle that changes color, blue, green then red.
The region does not show where I am.
How do I change the activities or exercises on my fit cloud pro? I want to add gym workout.
Weather isn't correct
I have 2 watches hooked up to the app, but now they are probably tracking the information for the individual
I have your fitcloud watch, the most important element is to monitor heart rate. The watch displays a beat of average, 80 beats per minute, in reality my rate is 62 beats per minute. How can this be corrected
Terrible app. Buy Chinese get chinese.
When registering, it won't allow me to click next and move forward
Hi I have started fitcloudpro and it works well but i dönt get elevation gain and average time data after running. How do i get them? Thanks
I received my Fit Cloud Pro on Nov. 16 2023. I really am enjoying it. However why is the weather only in Celsius and not Fahrenheit? Is there any way to change it to Fahrenheit? Another question, is there any way to delete the women off of it as I don't need it? Thank you
How do I delete the phone contacts from the watch? I don’t want all of them
Unable to change time , says something about beyond 60 minutes beyond time or something
The FitCloudPro app keeps saying it can’t connect to the server
I get the message "data read and write error" when going to dial library
App will not connect to the network. I deleted and reinstalled and still will not connect.
Not connecting to the server
My contact list stopped working on my Samsung Galaxy S22. What is the problem?
When I try to look at the daily chart of data under BP or HR I get the message “not available for old version”. I have the latest version of the app and the latest version of iOS. What old version are they referring to? The app worked fine for a while before this glitch occurred. I reinstalled the app but that did not help.
Won't connect
The watch is not tracking sleep. How does the watch track sleep. Wristband is secure. Does it have to be somehow set at night.
Everything is working accept the sleep monitor. Was working fine the first 5 days and the last 2 days it's been zero.
My watch works fine and the app also. But when I look in the app and select heartbeat is says my heartbeat is 254 bpm. And it is measured at 30 octobre. (Today is 29). When I select today it says “not available for old version”. I only got it for a month.
Does not record sleep, doesn’t keep time. Must sync multiple times daily.
My watch keeps asking if I want it to Shutdown. It does this approximately every 20 minutes.
The app on android phone only shows data records like heart rate, blood pressure from 1 week ago. I reinstalled app and reset watch, but still no current data. What use is this?
I am able to add favorite contacts in the app. The contacts sync to watch but are whited out and nothing happens when you tap on them with the exception that the call log shows another log record every time a contact Is tapped. Some contact names continually scroll in the contact list on the watch and others are stationery. No contact taps start a call. A call from the watch can by started by using the voice assistant Android Phone Android 11. Watch, phone and app all updated to the latest software version. Troubleshooting tried: App cache and data have been cleared. App has been uninstalled, watch reset and restarted, phone restarted, Bluetooth off and on, watch unpaired and repaired. The contact white out (non functional) issues remains. This first gay of watch and app use everything worked well including contacts on watch then suddenly the issue aboe happened and I cannot fix it. Can anyone help?
I downloaded a new face but it won’t sync the right time.
When I create a new dial for my watch the download fails.
Watch doesn't accurately count steps. Is there a way to calibrate?
The app on android phone only shows data records like heart rate, blood pressure from 1 week ago. I reinstalled app and reset watch, but still no current data. Note. The watch crashed a week ago and locked the display showing only coloured squares. I managed to restart the watch by charging again.
It keeps saying cannot connect to server
When using oxygen measure, it tells me the oxygen level but doesn't record data. It states, "No data yet"
Not charging
I tried to push a background, but I got error code 5. what do I do?
My FitCloudPro smart watch has recently started unbinding from the app for no apparent reason.
Shows an advanced date of 2025 on blood pressure and does not show proper blood pressure format
It’s not charging
Fit Clould Pro is not recording my sleep
I have little choice of watch faces in the app.How to get more?
Sleep not recorded. Restarted many times. Also randomly asks if I want to shutdown?
After finishing my workout the watch shows not enough data to save and doesn’t record the workout in the app.
Watch working this am The face type reset and data went to zero What’s up?
Updated my Fitbit pro app my watch, downloads new watch faces, but not the hands cannot see hands or numbers on my watch face
wrong month but right day on dial face
The last 2 nights my sleep logged for the day and then disappears in the weekly/monthly graph.
The watch keeps scrolling from screen to screen over and over again when I haven’t even touched it. It’s very annoying and it won’t let me customize my view because it won’t stop scrolling.
The watch face never stays on the face I want it on, I change it and a few days later it changes to something else.
My app won’t record my nighttime sleep
The sleep is not being tracked on the app it gives me the hours I slept on my watch but isn’t transferring to the app
1. I have two new T21 watches and they seem to have the functions/features I want, but certain functions/features do not work as anticipated or even work well at all, as outlined below. The watches are potentially fantastic with a few very much needed upgrades. 2. I would like to delete all of the watch dials embedded with the watch and replace all with specific downloaded dials. At the moment, I can only put one downloaded dial on the watch, not five which I want. How can I delete the embedded dials and replace them with dials of my choosing on the watch? 3. I would like to have only three sports in the Workout section: Indoor Cycling; Outdoor Cycling; Outdoor Walking on the watch. I don't want to view any of the embedded options. At present, I can add Indoor Cycling, but, when I want to add Outdoor Cycling, Outdoor Cycling replaces Indoor Cycling. - not good. Similarly, with Outdoor Walking. How can I add the sports I want and delete the rest on the watch? 4. Regarding Outdoor Cycling, there is no way to view Distance, like with Outdoor Running and Outdoor Walking. Seems like an oversight that should be easily corrected with an update. 5. When in a Workout such as Indoor Cycling, I cannot use any of the other watch features, such as view the Watch Face to tell time, make or answer Calls, use AI Voice for Weather or whatever, etc. without exiting and ending the Workout and starting a new Workout after, say, looking up the time - that seems ridiculous. Perhaps I'm missing something and you can explain how to exit the Workout without interrupting the Workout while it is in the background. 6. I cannot find a detailed manual explaining the nuances of using the watch. Many functions/features are easy for me to understand. Others require specific instructions, even if available. How can I download such a manual? 7. I look forward to your prompt responses to the issues raised.
I have changed my phone to the Samsung galaxy a34 5g and now my fitcloud pro watch won't show me who is calling and keeps disconnecting
Unable to access previous days calories, steps and distance. Can only see the current day.
How do I clear old data of this app so I can connect my new smart watch used app with old watch now I’ve got a new watch I can’t pair it to app Old watch instructions still there but very faint and can’t reset or delete data please help Thank you AL
My watch no longer connects to Bluetooth.
I can’t get all the features on my FitCloudPro watch
My watch will vibrate about every 30 minutes. The first time it vibrates the screen does not light up. About 30 seconds later, it will vibrate again and this time the display will light up. Then it will repeat the cycle about 30 minutes later and it is not on the hour.
When I enter the watchfaces section, it is empty, and I see this message "errorCode=-1, errorMsg=" followed by some Chinese characters.
Sleep time not accurate. I go to bed weekdays between 8 and 9 pm. Sleep time does not start until 9:32. How can I fix the time to when I actually go to bed?
Fitcloudpro incorrectly counting my steps its way off is there a fix
Fitcloudpro stopped reading night time oxygen. I've deleted and reinstalled the app but that didn't help. Please can you help me.
Not showing hr,BP numbers on screen
Hello, I am wondering why my FitCloud Pro crashes after successfully binding it to my MOI Ultra Watch. Please help.
I have been using Fitcloudpro successfully for nearly two years when my watch suddenly failed. I have purchased a new watch (LIGE Smartwatch - BW1830) It binds with Fitcloudpro and records on "Today" activities, Sleep, Blood Pressure etc. The latest readings. Only when I touch say "Blood Pressure" it shows the last 6 days figures for my old watch ( now nearly a month old) and not the last few days on the new watch! What is going wrong? And how do I fix it? I have tried uninstalling Fitcloudpro and reinstalling, unbinding watch and re-connecting, but it makes no difference!
Doesn't display text messages
Hello - I am not able to access previous weeks activity. When I touch on "Today", the screen does nothing. Please advise - thanks.
my alarm on samsung a13 will not play the ringtone selected it just bleeps. I get a message that it cannot play during a call. any help please.
I want to delete all the installed watch faces from my smart watch so I can start again How do I do this?
My fitcloud pro is calculating way to many miles and the steps aren't accurate. How can this be fixed?
Won't let me download new watch faces just says downloading then pushing and stops there
My watch face keeps changing I have sync to one I want but keeps changing
HI, just wondering i have an i fit cloud watch and i like it very much. The watch goes into diagnostics mode some times for no reason?? first is this a known problem? how can i use the diagnostics mode ? and how can i enter it ? is there a software upgrade that stops this from happening ??
Trying to change watch face and it keeps saying network error
My fitcloudpro stopped counting my steps. Is there a fix? It's only about 3 months old
Connection for audio present via Blue tooth. But app stuck saying syncing and when looking at device area on the app states still connecting even though connected for audio calls znd watch show connected symbol
The dial faces opened the first time, but now they won't open at all. Keep getting "load failed" and network error, but my network is fine. Everything else is working on my network. I think there might be an issue with the page this pulls from. Please fix it. This is one of the features I love on this watch.
I can't connect sleep app to watch or app ?
I can't get the app to download on my Amazon fire HD tablet. Is there anything that I could do?
App won’t open, don’t know if servers are down or app is no longer online. Tried deleting and reinstalling, tried restarting phone and watch, nothing worked.
Cannot access the dial center on my phone. I keep getting load failed click reload...nor see the current dial on the phone i get no data error. If i cannot get this remedied in 24 hours i will send the watch back for a full refund and have only had it for 6 hours. I am not unschooled when it comes to setting up Electonics so i know it not me that has the issue...all other functions on the watch work but i cannot log into the app with my email and password nor can i change the password i keep getting connection errors I uninstalled the app twice and reset the watch twice also at the same time
Can’t connect to new WatchFace than I signed out. After that I deleted than reinstalled app FitCloudPro. Trying to sign in but is showing: Error gateway, server acting as gateway or proxy, receiving invalid response from upstream server.
Weather doesn't work like everyone elses. Can you fucken fix it please
Weather doesn't work like everyone elses. Can you fucken fix it please
My step tracker seem very high
weather never updates.
My battery only lasts 4 days. Have shut down all frequent notifications and still dies.
My step counter is not accurate. Can it be calibrated to be more accurate? If so, how? Also, does anyone ever get actual answers to these issues?
My device stopped showing messages. I can't figure out how to get my text messages to show on it
My FitCloudPro does not notify me when I meet my steps goal?
Watch works really well, but the weather never updates. All other notifications and pushes work fine. Does anyone know how to get the weather to work
Why can’t I track routes on the fitcloudpro map, I have a IPhone 11 and a Lige BW0327A watch. it registers the distance I have walked in the app but does not show the route
Weather isn't staying updated. I've uninstalled and re installed and it updated. However; it only updated to the current weather at that time. Do I have to uninstall and reinstall every time to update the weather?
The fit cloudpro does not turn on
I had not used the system for some weeks and when I synced my walking today all my previous records were missing. How do I get them back.
how do I get messages from my iphone 14 pro max to show up on my fitcloudpro watch?
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Common FitCloudPro Problems & Solutions. Troubleshooting Guide
Contact Support
Verified email ✔✔
E-Mail: rd@hetangsmart.com
Website: 🌍 Visit FitCloudPro Website
Privacy Policy: https://fitcloud.hetangsmart.com/oss//fitcloud/download/privacy-policy/index_en.html
Developer: TOPSTEP
‼️ Outages Happening Right Now
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Feb 20, 2025, 09:50 PMa user from Colorado Springs, United States reported problems with FitCloudPro : Crashes
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Feb 20, 2025, 08:57 AM
a user from Leutkirch, Germany reported problems with FitCloudPro : Screen
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Feb 19, 2025, 05:48 AM
a user from Clarksville, United States reported problems with FitCloudPro : Not working
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Feb 16, 2025, 08:10 AM
a user from Bourgueil, France reported problems with FitCloudPro : Account
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Feb 15, 2025, 04:27 PM
a user from La Colle-sur-Loup, France reported problems with FitCloudPro : Login
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Feb 12, 2025, 12:21 PM
a user from Lévis, Canada reported problems with FitCloudPro : Not working
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Feb 10, 2025, 07:54 PM
a user from Greenwich, United Kingdom reported problems with FitCloudPro : Not working
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Feb 09, 2025, 05:39 PM
a user from Salzburg, Austria reported problems with FitCloudPro : Connection
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