ATCU Status

Last Updated on 2024-06-13 by Alabama Teachers Credit Union

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Common ATCU Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ATCU app on iOS and Android devices. Solve all ATCU app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ATCU iPhone Issues and Solutions

ATCU iOS app crashes, not working, errors
ATCU iOS app network issues
ATCU on iOS has black/white screen

ATCU Android App Issues and Solutions

ATCU has errors/crashing/not working
ATCU server network connectivity issues
ATCU has black screen

ATCU iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ATCU app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ATCU app crashes or not working on Iphone (iOS):

Close and restart the ATCU app on iPhone
Update ATCU app to the Latest Version for iOS
Uninstall and reinstall ATCU iPhone app
Update your iPhone to the latest iOS version

Fix ATCU on iPhone unable to connect to server/internet connection issues::

To resolve ATCU network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ATCU black/white screen (blank screen) on iPhone:

Follow the ATCU iOS app troubleshooting guide Here →

ATCU Android App Issues and Solutions

Fix ATCU not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ATCU app issues:

Force Stop the ATCU App
1. On android, goto "Settings" » click ATCU app. » click "Force Stop".

Update ATCU to the latest version on PlayStore

Clear ATCU App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ATCU app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ATCU.

Fix ATCU unable to contact server/ ATCU internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ATCU » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ATCU » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ATCU on android.

Solve ATCU black/white screens issue on Android:

Follow the ATCU android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Alabama Teachers Credit Union, developers of ATCU.

About this app

With Alabama Teachers Credit Union Mobile Banking App you can have convenient access to your accounts when and where you need it. Use your mobile devices to safely and securely bring the credit union to you.