Candy simply-Fi app not working? crashes or has problems?

Candy simply-Fi Status


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⚠️ Most reported problems ⚠️

Not working
33.5%

Login
25.1%

Connection
16.0%

Account
9.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Candy simply-Fi Problems 😠👌🔥

- Not written clearly

- “Mixed & colored” program is still broken in English

- Program label disappeared

- Have to change phone language to Spanish to use program

  19 Reported Issues: 😵🆘🛟🚨📢

C Grafton
2023-08-19

I keep getting an error message....."there was a problem with your request"

Zsu
2023-07-30

my account has been compromised so I have deleted it. I didn’t remove my device from the previous account and now I cannot add it To the new account. what should I do?

Kostas
2023-07-03

Κάνω όλοι τιν διαδικασία συνδέσεις και στο τέλος με ξανά βγάζει στην αρχή και μου ζητάει να προσθέσω συσκευή

Vanessa Griffin
2023-06-04

The app won't work. It was working fine until it is as undated a few weeks ago. Thanks

Sharon
2023-04-09

Hi my app keeps saying Error then kicks me out, I can’t use my dryer without the app, please update

Claire Cross
2023-03-18

Had used this app for the last 2 years and my phone broke and lost everything. When I tried to log back in it says my password is wrong. In trying to reset my password, I received no such email and now it’s useless.

Mariela
2023-02-01

Buenas noches lavarropa candy simply_fi de 10 kg se frenó el tambor y no funcionó más los técnicos dicen que el tambor viene sellado y no tiene arreglo hace 2 años que lo tengo

Ryan Hewitt
2022-11-21

App doesn’t work with iPhone 13, this function is one of the main reasons I bought the dryer.

Debra Small
2022-10-22

hi i downloaded app and put my washer in but cant do anything else on there

Luke McElligott
2022-10-21

I can't sign up,it says my email is invalid

Jan Edwards
2022-10-01

I have purchased a new phone same number but the app won’t connect to this phone

Lisa Pearson
2022-08-25

I have just purchased two appliances a washer and a dryer. Neither will connect to my iPhone 11 or 12 when scanning the appliances it takes me to download the same app I’m already using and tells me to use a phone that’s NFC enabled which I am doing. Only reason I bought these appliances was because of the smart feature

Mary Bradbury
2022-07-25

when i first used my candy washer dryer i downloaded simply fi app. it was all working great for the 1st week but now the 'snap&wash does not work. what can i do to make it work

Neil
2022-07-24

Won't log in to connect to alexa with app log in details. Can log in the app with the same details

Eulogio
2022-07-09

Buen día, la aplicacion funcionaba bien 3 meses, ahora no reconoce el Bluetooth de ninguno de mis teléfonos. Es estraño que no reconosca ninguno, solución por favor. Gracias

Essa Jamal
2022-06-10

I created pan account but cant log in the application, always tell me your user name or password is incorrect. But I'm sure 100% of my correct user and pass.

Clare
2022-06-08

Can login but keep getting error when trying to start programme. Worked fine for months until this week. Please update the app!

Anthea Franklin
2022-04-30

My username isn’t working when I’m trying to login

Janet Biggs
2022-04-29

Have been unable to log in properly to the app for months now & no one is very interested. Log in successful, app starts to load but reverts to log in page immediately.

Showing 1-19 of 19

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About this app

If you need support, please contact your local Candy Customer Service (you can find the references on the official website), or write us: support@candy-hoover. (*) Interaction with Smart Touch products is limited on all tablets and all iOS devices.  To take advantage from Candy simply-Fi functionality you need to acquire one or more appliances equipped with Candy Wi-Fi connected technology (Smart Fi+, Smart Fi) or Smart Touch) and a compatible device.  Beside assisting in carrying out daily activities ""Candy simply-Fi"" increases functionality making your product or the set of products more intelligent and performing.  Product range manageable via Candy simpy-Fi App includes Washing machines, Washerdryers, Tumble Dryers, Dishwashers, Refrigerators, Ovens, Hobs and Hoods.  With the integrated Demo mode you can explore most of the functionality of Candy simply-Fi App, before purchasing an appliance of the range.  Candy simply-Fi App allows you to communicate with your appliance.  However, you can access additional contents, quick links with assistance and manuals.