Eurostar Trains Status
Published by Eurostar International Ltd. on 2024-01-11 Introducing your essential travel companion: the Eurostar app.
From booking a
ticket to destination inspiration, our app helps make your high-speed train trip
simple, fast and fun.
Are you having issues? Select the issue you are having below and provide feedback to Eurostar Trains.
problems reported in the last 24 hours
Reported Issues: 10 Comments
By tom van turnhout 10 months ago
The Eurostar app keeps crashing whenever I open it. I have deleted and reinstalled the app a number of times but same results. On an IPHONE 13 - IOS 16.5
By Brigitte 1 year ago
App keeps crashing when I try to check booking
By George Anderson 1 year ago
App keeps crashing removed updated but still crashing :(
By Robert Plummer 1 year ago
Try to book Eurostar. Get to payment and then find message saying 'Contacting your bank. May take up to 2 minutes. If nothing happens, suggest inputing card details again'. Did that and got same result. Suspect they are sending message to old phone number even though I have input new mobile phone number. Sent help message to Eurostar and have had no reply after 4 hours.
By Jane 1 year ago
My train was cancelled because of the rail strike and I cannot confirm my exchange booking. The screen "Almost there, only a few seconds left" just whirrs for hours. I need book a connection but can't until the time of this train is confirmed. What a nightmare. Yesterday morning (10/8/22) I sent a message to Eurostar via their message form on their contact page but so far they have not responded.
By Maria 1 year ago
The Eurostar train app crashes when we try to book trains. It seems to do that if I click on club Eurostar. Thanks for your help
By Hannah Stephenson 1 year ago
June 19th 2022: I have 4 vouchers valid till 30 June. The booking engine will not accept them. The numbers are from the emails re vouchers Eurostar sent. Is anyone else having this problem?
By Marina 1 year ago
Your app does not work It s a shame Your calls never answered Im going to medias this We all have enough Just because you are the privilege trains company between uk and abroad! The prices of trains are triple too expensive and always dirty inside! Staff at gates is rude Never enough baskets for the check ect You don’t even check properly Seen the customs guy on his phone while luggages where passing the scan….
By David Langford 1 year ago
I keep asking for a reset for my password and nothing g is being sent…( I’ve checked junk etc. )
By John Kelly 1 year ago
My app on iPhone 6s is the most recent version and continuously instructs that it cannot retrieve my ticket to be shown on the app. I have tried deleting and re-stalling the app but still no luck please advise
Common dislikes about Eurostar Trains app
- Login bug
- Changes date of train at final stage of checkout
- Birthdate fields do not hold selections
- Charged a change fee after a bug in the app resulted in people’s tickets being booked for the day prior
- Support unwilling to acknowledge the problem nor return the fee
Have a Problem with Eurostar Trains? Report Issue
Leave a comment:
Common Eurostar Trains Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Eurostar Trains app on iOS and Android devices. Solve all Eurostar Trains app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Eurostar International Ltd., developers of Eurostar Trains.
100% Contact Match
Developer: Eurostar International Limited
E-Mail: [email protected]
Website: Visit Eurostar Trains Website
55.17% Contact Match
Developer: EDER STUDIO
E-Mail: [email protected]
Website: Visit EDER STUDIO Website
Store your tickets in EurostarTrains or in Apple Wallet ready to scan at the ticket gates. Plans changed? No problem. Use our fast-track Business Premier ticket gates, or entry to our exclusive lounges if you’re a Carte Blanche member. Perfect whether you’re off for a romantic sojourn in Paris, a bière-filled break in Belgium, or a weekend of culture in the Netherlands. You can also book tickets to attractions, get 2-for-1 entry to museums and galleries, book a taxi, and check the weather for your trip. Catch our direct Eurostar service to Lyon, Marseille or Avignon for a hot weekend break. We’ve created a generation of travellers who think nothing of hopping on the train to France after breakfast and relaxing in a Parisian bistro by lunchtime. Eurostar has changed the way people travel from the UK to Paris and Brussels forever. Download the Eurostar app now and discover a great selection of city breaks in Europe for you to choose from. From booking a ticket to destination inspiration, our app helps make your high-speed train trip simple, fast and fun. It’s quick and easy to book tickets. Introducing your essential travel companion: the Eurostar app. Find your way around like a true local and explore the best our destinations have to offer with our insider city guides and maps. And it’s a doddle to pay for them using Apple Pay or PayPal. Save time and trees. Access exclusive discounts and benefits using your digital membership card. We’re continuing to update EurostarTrains with more features, so we’d love to hear what you think of it and how we can make it even better. Be the first to know about new Eurostar promotions with our offers notifications.
