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While the doctors at LifeMD are top-notch, my experience trying to manage my subscription and medication access has been an absolute nightmare. Three months ago, I easily paid for both online in just minutes. Since then, it's been nothing but hurdles and delays. Don't get me wrong, the doctors are fantastic. Professional, attentive, and truly dedicated to their patients. Unfortunately, everything outside of the actual doctor's visit is frustratingly inefficient and uncaring. It feels like nobody else understands or even acknowledges the struggles patients face trying to access basic needs like their medication. For three months, I've been stuck in a bureaucratic labyrinth. Every time I call customer service, I get the same runaround. Escalations seem to evaporate into thin air. Now, I'm beyond disappointed – I'm utterly disheartened. If you're looking for excellent medical care, LifeMD has some of the best doctors I've encountered. But be prepared for a battle if you need anything else, like paying your bill or getting your medication on time. This system clearly doesn't value patient experience, and that's simply unacceptable. I wouldn't recommend this practice unless you're prepared for significant frustrations and delays outside of the actual medical care.

Do yourself a favour, do not spend a dime with this company. I purchased a 6 month membership what did I get for my $, a lot of work on my part to get a refund of my money. Not sure even what the refund will be because apparently they are going to deduct my services from it. My services were a phone call from a care provider who I had to repeat myself to because she couldn’t understand or hear me, lab order that was not sent to me as I was told on phone call. I had to call to get the lab order sent to my portal because the care provider neglected to add the order to my chart. I sent many messages through the message link with no response to a very delayed response. The only way to get something done through this company is to call customer support. Read all reviews before spending a dime with this company.

This company seems to be against giving me the correct dose of my medication. They are giving me less than .25 of the medication I was on before and that does not effect me. So I’m not sure what paying almost 400 for the consultation was for when I had to pay another 400 twice to not get the medicine I need. I’m trying to cancel the subscription now. SERIOUSLY if you think the price is too good to be true, than it is with this company.