Contact CareLink Support

by Tvztvz

That it still doesn’t work with iOS 15.4. Does not have a widget. Does not work with a smartwatch.

Anyone who has bought a new phone or received a new 780g in the last 7 months is unable to use this simple app because Medtronic cannot manage to update it. This app is designed to do only two things: authenticate the user login and download data from the cloud. It could not be simpler to maintain, and yet Medtronic cannot manage it. Every other app I have that depends on a login continues to work through each iOS update, every app but this one. Medtronic, however, continues to market the app as a major selling point for and integral part of the functionality of the 780g. As one can easily see from the reviews here, this is misleading.

The company’s answer is to contact product support. Product support cannot fix the app nor provide a workaround. Product support cannot even tell you when or if it will be fixed. Medtronic customer service replies with this bromide knowing full well that product support can do nothing for you. Only an update can fix the problem. They say it’s complicated, but it isn’t. They have had nearly a year of beta testing + post-iOS release to adapt their simple app to iOS 15.4 and they have not done it.

This is not incompetence but negligence and mismanagement, which has been the story of all of Medtronic’s information technology products for many years.

by Do You Care At All?

Not sure what is happening with this app, but I have to continually reinstall it to see readings on my daughter, and I never get any alerts. The app freezes up to the point of just showing a black screen with no data, they only way I can see the data again is to delete and reinstall.
Since I have gotten the pump I have not received one alert to my phone, an iPhone 11. This is a huge problem when you are responsible for a little child’s well-being. I have been in contact with with the costumer service and they don’t understand what is happening either. They have told me it is an issue with the app, but there is no sign of when this problem will be fixed. Surely this isn’t something you can expect clients to just deal with??! Missing my dexcom app at this point, which is sad because we were so hopeful to help a child feel more independent and spend less time in the day concerned about diabetes.

by Bdhe Diks

This app is the most glitchy app ever. It should be the best thing for carers of type 1 diabetics but due to someone having done a shoddy job, instead what we have is an app that you have to delete and reinstall several times a day just to connect to the pump. In short, this app has given me a lot of grief. It is beyond ridiculous and unethical. Fix this issues soon!
Also, this app has deleted all its previous reviews as it only had a 2.5 rating before. Do not reply to me telling me to contact Medtronic as I already have and they are not taking responsibility for the glitches.