Contact CovidCheck lu Support
Company Name: CTIE - Centre des technologies de l'information de l'Etat
About: Luxembourgish national mobile app to check EU Digital COVID Certificates - The
app allows to check in real-time the authenticity and validity of documents
issued in the context of the EU Digital COVID Certificate
#EUCOVIDCertificate:
• certificate of recovery;
• vaccination
certificate;
• test certificate.
The app allows users to:
• scan the QR
code on the certificate;
• check the authenticity and the validity of th.
CovidCheck lu Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
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Developer: CTIE
E-Mail: Helpdesk-covidcheck@ms.etat.lu
Website: 🌍 Visit CovidCheck.lu Website
3 Most reported problems 😔💔
Does not work? Perhaps lack of standardization between the US and Europe?
by Mango&Pear
Going to Europe soon so i downloaded my official « Digital Covid-19 Vaccine Record.
When scanning i got a beep with an error msg of « error at position « 0 » or something similar.
Disappointing
Gives wrong readings
by Trgareau
For some reason when using this app on iPhone, it rejects certificates that should pass.
When using the app on android, it works fine.
Doesn’t work
by Torsten2703
I’ve been double vaccinated in Luxembourg and have the certificate in paper form; still, upon scanning the QR code, this app shows “unknown code” for 5 criteria. The only criteria it gets right is my name, DOB, and vaccination date. Unless I’m missing something, that makes this app pretty useless.
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