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by Munnalee

I purchased the program for semiglutide and was charged for the first month. I found a physician closer and cheaper so I tried to cancel. I sent emails, only to receive a ticket number and generated AI response. I called countless times, different numbers listed, at 20 minutes the line would disconnect. A month went by and I was charged the full amount. I repeated the process. Searched through the site for anything that would help me get out of this and found a “pause my subscription” button. I got confirmation that my account was paused. I was still annoyed but felt relieved. Checked my account today and I was charged again. HELP.

by Zitla31

DO NOT GET THIS SUBSCRIPTION!!!
I have had nothing but negative feed back from this company. I paid 3 months worth of subscription and received my medication for the first month. Not once did a provider ask how the process was going. Once I made an appointment to get my prescription they switch my medication without my consent and I was told there was nothing they could do about it and that I would receive it in 7-10 business days, it’s been 3 weeks and I still haven’t received my medication so I called to get an update and I was told that my account was cancelled and I need to pay for subscription. I never cancelled anything like I stated I paid 3 months worth of subscription and was never refunded anything so now that want me to pay AGAIN for something that was already paid for. How did I get my medication and consulted with a provider for my refill for the second month if according to them I cancelled my subscription at the very beginning of my membership. I wish I would’ve done more research before making the mistake of getting this company.

by Robin Cutbill

In the first month of use, I did not receive form to complete for prescription renewal. Called customer service and had form pushed to me. Completed form and sent back with confirmation it had been received by person speaking with at customer service. A day later a form was received in app but I ignored since my form had already been submitted. A week later the application still showing refill request under review. Called customer service and was told the form had been lost. Shared my concern that application is not working correctly and my healthcare is being impacted because now I will not receive my medication on time for next dose. Asked to speak with supervisor and was told no one available. I was told my only option was to complete another refill request form which will then be under review. My treatment will be greatly delayed. Terrible service and user experience.