Contact Gerald Support
Published by Gerald Technologies, Inc on 2023-12-13 About: Paying bills sucks. It sucks even more for about a third of Americans that are
living paycheck to paycheck and struggling to pay bills on time.
How to Contact Gerald Customer Service/Support
Listed below are our top recommendations on how to get in contact with Gerald: Cash Advance App. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Gerald: Cash Advance App. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
63.16% Contact Match
Developer: Gerald Technologies, Inc.
E-Mail: [email protected]
Website: Visit Gerald Website
Privacy & Terms:
https://twitter.com/joingerald
https://www.linkedin.com/company/joingerald/
https://joingerald.com/privacy.html
https://joingerald.com/terms-of-use.html
Reported Issues: 29 Comments
By kristi kent
1 month agoit says it cant create an acct for me right now why not???
By Derek Gause
1 month agoI closed my account but I want to open a new one it says to contact support in the app but you can't so here I am. Please allow me to setup a new account.
By Robert berger
2 months agoCan you reactivate? My account
By Lyda Phillips
4 months agoAnd that's the account got the $38 now they can give me aerror 413 I can't log in I want to close my account what can I do without closing my account with my bank
By Heidi Pais
4 months agoThe app wants me to enter my debit card information that’s linked to my bank account. But after I enter the information, there is no way to hit enter or send the information to you. It’s just the credit card information page and nothing else I’ve been trying for days to enter my debit card information. Please help.
By Robert Pabelico
5 months agoHello! I need help my bank Debit card failed on Verification that's why my cash advance application still pending. Thank You, Robert Pabelico
By Beverly Jenkins
6 months agoI have not received 49 40 and it says it was deposited on the 23rd of October and I have not received anything I want to cancel this crap can't find customer service I'm reporting this to the police and playstore to have this app removed
By Harold Spears
8 months agoGerald had me approved for $33 and said I would get it by August 10 I never received it and they took the money out of my account to repay something I never received and they're just giving me the runaround or not even answering my messages. I've been requesting that they return the money they took and I still haven't heard anything back from them
By C M
8 months agoThese people are predatory and fraudulent. False adverting. Your customer service is non existent. I needed emergency gas money after leaving my wallet with family. You sure as hell took $9 subscription fee and then another almost $5 for quick access to money. You used my bank card to get that money asap but you will not verify my card so I can transfer money that I badly needed. I can not get any help from any of you people for days now. I will be filing a police report for fraud, with the FEC for wire fraud and contacting apple App Store to have your app removed. YOU ARE HARMING HUMANS WITH YOUR FRAUDULENT NONSENSE. HONEST TO GOD, HOW DARE YOU. WE NEED A CLASS ACTION LAWSUIT AGAINST THESE LIARS.
By Jasmond L Simmons
9 months agoThey charge for cash advance and denied me
By Rameeka Hinton
11 months agoI can’t convert my overdraft into cash an the money is available there
By Renee L Hill
1 year agoTelling me to contact customer support. Having log on issues into the app
By Maria harmon
1 year agoMy phone number is 913 246 1044. Phone in my name Maria a Harmon. It says phone number already exists by someone else. I am the only person with this phone in my name. Trying to open account please jelp
By Leslie
1 year agoI keep getting an error message when trying to log in. Troubleshooting is zero help.
By Lisa prince
1 year agoI can’t log in
By Amber Graham
1 year agoIt wont let me log in. Keeps giving me an error message
By judith medina
1 year agoi can’t open account giving me error
By Kelly Winters
1 year agoI need another loan and I don't want paperclip
By Marianela
1 year agoI would like to close my account
By Debra
1 year agoThey took out 2 payments instead of 1 on the same day why would u all do that I didn’t. Borrow that much
By Kimberly
1 year agoGerald does not allow me to log in and I need to cash out my money
By Kevin hardy
1 year agoI need to get my money out of gerald wallet and cancel my subscription
By Alicia Mickens
1 year agoI cannot seem to do any and it keeps sending me to paper clip
By Amanda
1 year agoYes trying to get my overdraft advance to my Gerald wallet for instant transfer not àllowing me wonder if you can help me with this on your end
By Richard Galvez
1 year agoNeed to cancel my subscription. Do g need overdraft protection either. Have change my mind.
By Shameka Gardner
2 years agoI sent a transfer using my virtual card for an instant transfer? Funds are still not available. It's saying the expected deposit would be April 20th. But thats if you done the bank transfer. I the cash and virtual card to transfer
By spookymangorince
Possibly the worst app.
I’ve been struggling for weeks to get my account closed or at least unlink my bank account from the app since I have not actually used the apps benefits. I’ve been charged a fee for the services and my account continues to be open. When I initially signed up I thought I would be using it but after encountering countless of technical errors and fallouts I knew that the hassle was not worth the the services provided, i. e very limited amount of services provided. Well what do you know? It’s almost impossible to do anything on the app without it force closing or crashing. Support is non existent. I have emailed the “support team” twice with weeks going by and no response. When you are in the app and try to reach out to chat support you get the same “unavailable” message. It’s almost like it’s done on purpose to prevent you from canceling. It’s probably been one of the most frustrating part of my week. Anyways, I’ve reached out to Apple, working hard to submit enough feedback to hopefully get this app removed from the App Store all together. I believe that Apple has a policy on ethical business practices & unfortunately this app does not align with that.
By xxKittKattxx83
One Star
The app needs revamping, it’s unclear what you’ve been approved for with the overdraft since they approve you then suddenly you’re on the “overdraft waitlist”, and it’s also unclear when and how you pay it back. There’s no easy way to reach support and the moment they can’t pull your $9.99 subscription fee, your overdraft is revoked. Most companies tell the customer ahead of time when their subscription payment will renew, and you’re also given a few options to pay back what you’ve used from the overdraft. This app looks more like someone slapped it together and doesn’t care how it works or what the customer is aware of, and frankly for $60 in overdraft, a $9.99 subscription fee is a little steep. Pretty bad experience thus far.
By kadorno0904
They will trick you!
I was seriously in need of like $50 to buy some groceries for my kids because I’m still a week away from payday. Not even once did the app ever show anything that described that what they give is an overdraft protection amount that can ONLY be used towards bills. You have to connect your bill providers. That is of no help to me. I paid the $9.99 to make my account premium to convert the $58 to cash but now it’s going to take up to 3-7 days for it to hit my account. So no help at all. Thanks a lot Gerald. I do not recommend this service at all.
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