Contact Ingo Money App Support

I’ve used Ingo for months now. Maybe the better part of a year. I had a check given to me that I was unaware had my name misspelled. I attempted to contact the company via email, had no response. I engaged in a chat on their website, which resulted in me being told my account would be reviewed and I would hear back about their findings, I got no such correspondence. I then initiated another chat on their website, where I was informed all of a sudden that my account was completely closed. Which happened with no notification to me! I proceeded to ask why and wanted an explanation. They said “my check presented an elevated risk”. But none of the other checks I cashed from the exact same establishment were ever a problem. I asked her to be less vague and got the response “we can’t go into further detail”. She couldn’t tell ME about what was wrong with MY account. And the lady chatting with me put no further effort into trying to resolve the problem or inform me as to how I can approach it to get it resolved. I have no issue with the fact that a misspelled name was flagged, but I have multiple issues with the lack of effort to resolve the issue with someone (Rhonda) who claimed to be on the Customer Service leadership team!

I tried to cash a $200 check with them on 12/5. They said it was accepted and I just needed to write VOID , soon as I did that, I was told they could not deposit it. I was left with a check I could no longer do anything with. I called the issuer and it was confirmed they indeed CASHED THE CHECK and never sent me the money. I’ve Ingo called 6 times, waited over an hour each time, even spoke with a manger who claimed I would need to resubmit the check and it was never cashed when it was, I tried again and it immediately denied. The check issuer was gonna send another, but couldn’t cause they have the money and have not sent it back!! It is now almost a month later and nothing… not a dime. Ingo keeps claiming they never cashed it and they DID. They stole my money pretty much and I WILL be filing a lawsuit for it and advise anyone else in the same boat to do the same cause you will not get anywhere with them. People, do noooot risk your money with them. I wish I read the reviews, but you don’t think things like this would happen in 2021 from a “ bank” many apps use to cash checks.

I wish I could give zero stars. I have tried for the last two days to deposit a check into my account with no success. The check is legible and filled out as clear as day. Somehow their software or camera is so bad that it won’t process the image. It’s too bad that my bank only uses InGo for online deposits. I reached out to my bank with these frustrations and they said they will be reviewing their business relationship with InGo due to all of the terrible reviews and poor service. I have tried numerous times to reach customer service via email and by phone and have not been able to speak with anyone. Just look at their twitter page and the only posts you will find are from customers who are having the same troubles as I am only to get a generic pre typed response from this company stating they are sorry for the inconvenience. Horrible customer service with zero human contact and horrible software that can’t complete a simple task like taking a photo. Do not trust your hard earned money with this company, very shady.