Contact Online Portal Support
Company Name: AppFolio, Inc.
About: AppFolio creates cloud-based software built for specific verticals.
Headquarters: Santa Barbara, California, United States.
Online Portal Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Online Portal by AppFolio. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Online Portal by AppFolio. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of AppFolio, Inc.
Verified email
Contact e-Mail: online-portal@appfolio.com
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Read 4 Customer Service Reviews 😭😔💔
New portal shows an outstanding balance for Sept rent but this was paid by autopay August 30'th. Have tried to call but number for new portal is the same number U 32 had and as usual, no answer. So now my portal shows a total balance due of $3777. Does anyone work here? Very quick to take your money but takes weeks to get an answer for anything else. Someone mentioned bugs above!! Had actual bed bugs when first moving into the apartment. Not cool! And seems like they have high school or college students running the place.
Horrible
by Lilivie6
Every quarter my scheduled payment comes out later and later to the point where I’m being threatened with late fees. This time I figured that I would fix the problem and instead of making an early payment, I could fix my delayed automatic payment. I tried setting it to April 24 but for some reason, it would show up as May 24. I tried to fix this 3-4 times because I thought maybe I was being stupid or doing something wrong. I finally gave up and processed a manual payment. I figured that at least I can avoid the late fee. I could go back and fix the May 24th date to the correct future payment date. Instead, I was charged twice. Per their FAQs, I was to put a stop payment in to my bank which is going to take extremely long to process. All I want to do is send my money to where it’s owed. This app is a piece of garbage. I will be gladly paying by check from now on.
Update: They reached out to me asking me to reach out to them so that they may show me how to use autopay after I’ve been using it for months. Their customer service is non existent. Do not use this app.
Clunky, poor UI, other login issues
by Ptrick213
Prepare to give your tenants plenty of excuse why they can’t pay you or interact with management!
When it logs you out after you told it to remember you and forgets your login, then you can do a pw reset and it’ll send you an e-mail where you can hit a link to a page, and that page will purportedly allow you to enter your e-mail again and THAT e-mail will have a link or something to actually reset your password. But alas even the redundant e-mail that would allow you to reset your password never comes. Laughably stupid, slow, and unworkable. Guess the landlord’s not getting rent this month lolololololol.
Many bugs - no way to submit issue reports
by CoKie Kola
There are a number of issues with the way this app and platform work and the “help” button and website only contains tutorials no place to communicate issue reports. This is a shady practice to avoid dealing with users.
Many bugs are simple items that could have been resolved with simple user testing or allowing users to submit issues.
Some Bugs include:
- user interface makes it easy to inadvertently making double payments and company puts this burden on user and will not refund payments, only credit account
- if credit is used to make new payment, payment does not appear in “past payments”
- maintenance requests include a “next” button as the first option after completing a form that serves no purpose other than to delete the request
- app does not request permission to access photos before accessing them, I didn’t think Apple even allowed that anymore
Have a Problem with Online Portal by AppFolio? Report Issue
Why should I report an Issue with Online Portal by AppFolio?
- Pulling issues faced by users like you is a good way to draw attention of Online Portal by AppFolio to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Online Portal by AppFolio customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Online Portal by AppFolio.
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