Contact MetLife US App Support

by Cmikehawk

I have not been able to file a claim successfully online. There is always some kind of issue when using my tablet or smartphone. I’ve been able to enter all data and when I click to submit electronic signature I get a message that I have been timed out and all my work has been lost. I have gone back in and entered all the information and clicked on ‘save for later’ and that also results in a message that I have been timed out and my work has been lost. The 2 prior claims I have attempted to submit electronically have also been a bust. I’d like to be able to submit a claim conveniently and easily online, however, I believe your website and app need a lot of work. It is very frustrating.

by MJMCoMO

I sign in and the app says it cannot find account. It then gives me the option to link. I provide the information requested. I am then told that the account is already linked and am asked it I want to link another account or go to dashboard. I select dashboard and receive the same message that no accounts are linked. It is a loop with no exit. When I select the menu in the upper right, I only receive the options to edit my profile or log out. Yes, I have logged out and logged back in. Yes, I have uninstalled and reinstalled the app and logged in. All return the same result. Pretty poor for a company this size.

by Llanathemall

Metlife didn’t send me ID card after 2 months, so I decided to create an account with them to get my id card details. I successfully created an account through website Then when I tried to login, it showed me never ending loading spinner. I downloaded application. It also took like 30 sec to load page after login. Then when I click “view id card” link, it shows me spinner for 30 sec then showed an alert to retry and bring me in infinite loop of spinner and alert message. These insurance companies make billions but don’t spend some money to hire professional developers…