Contact Ledger Live Support

by Trausner

Ledger is holding my Ethereum hostage! I bought the Ledger Nano x because I do not own a compute nor a Mac. I’m working on my iPad and iPhone and Ledger told us this was a hardware wallet that I can use with my mobile divides only. Now two years later I cannot access nor transfer my Ethereum. The only way to access it is to update the ledger nano x with a pc or Mac. The update does not work on an iPhone. The Ethereum app on my ledger stopped working without any prior warnings. Without that impossible update I have absolutely no access to my funds.
I am traveling in remote places of this world. Even if I’d find a person with a Mac or pc, id have to trust a random stranger’s computer with that update and I was told I would need my Pass-phrases for that update because my ledger would probably reset. This is absolutely unbelievable. Pass-phrases are for emergency only and not for regular access to my funds.
I demand Ledger makes the updated version of the Ethereum app available for their initial Firmware of the ledger nano x. You can’t just offer something and then render it obsolete without any warning.
Under current conditions I suggest everyone distance themselves from this product as fast as they can and find a reliable alternative.

by YAKNYC

I Ledger Live which is the software to control a new Ledger Nano S device I bought. I transferred my assets, BTC, BCH, ETH, and XRP. In early March 2020, foreseeing the eminent crash of the crypto markets due to COVID-19, I transferred my assets to an exchange in order to liquidate them. Ledger Live would encounter an error whenever I tried to transfer assets out of the BCH wallet, so I was unable to withdraw the assets. I contacted customer support on March 6. I didn’t hear back from them until March 25. In that period BCH had lost a bit more that 52% of its value. The one and only reason that I suffered those losses was because of Ledger, their software and their device.

It was of course no surprise that customer support said that was a bug that had been fixed in version 2.0.1 of Ledger Live, that had been released on March 23 and that if that didn’t work they suggested updating the apps for all wallets on the device. Also it was no surprise that their solution did not work.

If you want to lose access to your assets you are looking at the right company. In my case that led to a loss of 52% in asset value between the time that I reported the issue and the time I got a response from customer support - which still has not resolved the issue.

by Ladyjuliaofthelake

All my Bitcoin was transferred out of the wallet twice, the second time taking all my XRP with it at the same time. I contacted Ledger customer service, and was told it was impossible, unless someone had access to my private keys. Well, no one did. Yet it happened twice. I bought BTC when the market dropped it at the beginning of the pandemic. It has more than doubled since then. No advantage to me, as all my BTC was taken. It was very frustrating to be told something was impossible, when it clearly occurred, and I had transaction data records. I am a buy and hold investor, and this was very frustrating. I have used other places to store my crypto subsequently, with theoretically less security than a hard wallet, and had NO problems. It makes no sense. Avoid this app and hardware.