Northwest app not working? crashes or has problems?

Northwest Status

Last Updated on 2024-08-20 by Northwest

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Summary of Northwest Problems 🔥

- Difficulty with depositing checks, especially with the back of the check.

- App kicks user out and requires sign-in again when switching tabs.

- Tap to take a picture of the back of the check requires multiple taps and sometimes going out of that screen and coming back in.

- Automatic transfers fail randomly.

- Opening a help ticket is useless because if the agent doesn't respond within 2 minutes, it closes the ticket.

- Responding in the chat window doesn't count as doing activity on the website, so if the user forgets to arbitrarily click around the website while waiting for the ticket to be responded to, it closes the ticket.

- Logging in is weird and inconsistent.

- Home page is bad and accounts should have their own card.

- Cannot change date nor amount of a scheduled payment on mobile devices.

- App is slow, tedious to use, and has advertisements on the main screen.

- Process to set up and sign into the app is not user-friendly.

- Cannot edit payments in the bill pay function through the app.

- Payments stopped functioning and needed to be redone.

- Chat service queue is long and if there is a 2 min lag waiting for response, the chat ends and the user has to start all over.

- Functions show up as not available and user cannot call for help.

- Mobile deposit was declined without notification.

- Less access to basic information and information on transfers prior to the update are no longer available.

- Layout of the screens is overwhelming and difficult to quickly find transactions.

Have a Problem with Northwest Mobile Banking? Report Issue

Common Northwest Problems & Solutions. Troubleshooting Guide

Table of Contents:

Northwest iPhone Issues and Solutions

Northwest iOS app crashes, not working, errors
Northwest iOS app network issues
Northwest on iOS has black/white screen

Northwest Android App Issues and Solutions

Northwest has errors/crashing/not working
Northwest server network connectivity issues
Northwest has black screen

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Northwest iPhone Issues and Solutions

How to fix Northwest app crashes or not working on Iphone (iOS):

Close and restart the Northwest app on iPhone
Update Northwest app to the Latest Version for iOS
Uninstall and reinstall Northwest iPhone app
Update your iPhone to the latest iOS version

Fix Northwest on iPhone unable to connect to server/internet connection issues::

To resolve Northwest network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Northwest Android App Issues and Solutions

Fix Northwest not working on Android, crashes, errors or is unresponsive:

Force Stop the Northwest App
1. On android, goto Settings » Northwest » click [Force Stop]

Update Northwest to the latest version on PlayStore

Clear Northwest App Cache and Data:
1. On android, goto Settings » Apps » Northwest » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Northwest.

Fix Northwest unable to contact server/ Northwest internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Northwest » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Northwest » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Northwest