Northwest Mobile Banking Reviews

This was a great app which worked flawlessly. Since the big update a few months ago, things look prettier but just don’t function well. Every time you use a tab at the bottom (say you go from bill pay to deposit) Northwest kicks you out and you have to sign back in again. Also the tap to take a picture of the back of your check requires multiple taps and sometimes going out of that screen and coming back in. (Front of check works fine!)
Also this is a banking app where you enter numbers in regularly. Why in heaven’s name don’t the places where you have to enter amounts trigger a numbers screen or pad instead of the regular keyboard with tiny little number buttons?!?
I have waited patiently for these things to be fixed but it has been months now! Get it together, guys!

Wow, I really do not like this new app, nor the new website. Not only is it impossible to glean any useful information at a glance, my automatic transfers that I do for tax purposes now fail randomly. That's not great -- and if something were to go awry, I'd be the one who would be in trouble, not you.

The website is a nightmare -- opening a help ticket is completely useless because if the agent doesn't respond to you within 2 minute, it closes the ticket. Responding in the chat window doesn't count as doing activity on the website, so if you forget to arbitrarily click around the website while you're waiting for your ticket to be responded to, it closes your ticket.

This genuinely ruins my banking experience, which I was happy with before. I've been with NWSB for like a decade or something and I've never had any complaints and now all I have are complaints. Ugh.

Declined?? Terrible. Mobile deposit submitted 5 days ago and you clearly have made a mistake. Not only that, but you failed to notify me that my deposit was declined. For no reason!! You declined my mobile deposit. Clearly above the endorsement is visible “for NWest mobile deposit only. “ I have the screen shot. No excuses. Horrible service and horrible that you would not tell me you declined this large deposit. I want an explanation as to why I had the delay, why when I called the bank, they claim they could not see the writing on the check image. I want to know why when following instructions from your phone help, they couldn’t see the very same check image and report to me that I had written on the back properly. He asked me to send a screen image, but it was too large. He asked me to crop it down and I did that….still too large. Terrible and I want an explanation why this happened.

I have been a frequent user of this app Mobile app and use it daily for my business. The last version had a few quirks but was packed with information and easy to access needed information quickly. This current version is a step backwards; less access to basic information, information on transfers prior to the update are no longer available (so more time spent searching manually thru accounts for information that i need), and the layout of the screens look much like those of the technology of the 1980’s (info bunched together that make it visually overwhelming and difficult to quickly find transactions).
I had to double check that I am using the newest version rather than an archived and antiquated system! this app… please bring back the last version!

I was just on the phone with their support team for an hour. Every single time I try to login with Face ID, it fails and locks me out of my account. I know I said everything up correctly because it works with every other app on my phone. They refused to believe that there was a problem with their system. As a side note, their website and their app, refuse to let me enter in my updated contact information. On the iPhone, the keyboard won’t even pop up. On the website, the text box turns green but it will not allow me to enter any text. How these new changes got approved is beyond me. Fix them, please. This experience was nothing but frustrating and aggravating. Perhaps I’ll switch to a Capital One checking account in the future…

Logging in is weird for me. I can’t log in at the main screen, but if I use the FaceID screen I can log in no problem. The home page is bad in my opinion. Each account I have should have it’s own card and not be in a small list. Maybe even in each of these cards you can show the latest activity on the account?

I don’t need to see my credit score all the time. This is nice but it takes up too much real-estate being on the first page.

The deposit page for checks is nicer! I like how you take a picture now and the layout of the page is cleaner and feels more functional. You do have conflicting statements for what to write on checks. The one on the page is different than the one shown when you take a photo. I’ll keep using the one that displays when I take a photo, the other one is longer…

I’m not a fan of the menu slider being on the right. Most of my apps it’s on the left so it’s just a mind game for me. I don’t think I need to contact button up there, though I’ve never tapped it so I’m not sure what it does…

There are serious problems with the new Bill Pay. On mobile devices like IPhone and IPad you cannot change date nor amount of a scheduled payment. This recently resulted in a serious problem. I tried the online chat and got a unhelpful response. I called customer service and your one associate never called me back. I learned you cannot see all the Bill Pay functions on a mobile device. You can however on a computer screen. I now must do “mobile” banking that cannot be done on a mobile device. How is that an upgrade? I wish someone could resolve this but not sure who at this app Bank to contact. Disappointed in the new system.

This is crazy, the old app always let me log in and I never had any issues setting up my Face ID or anything of the sort. Now not only will it not allow me to set up any alternative log in, but it continuously says that my log in is wrong no matter how many times I write down my information. As soon as I close out Northwest it tells me that I have the wrong information whenever I try to log in next. I constantly have to use the forgot my password option to log in. BUT IT GETS BETTER. I will then proceed to think that if I change my password it will fix it. And when I type in my old password to change it, all of a sudden it was the correct password, this is ridiculous.

How much longer before this app listens to all the horrible reviews and fixes the myriad of issues their new updates have wrought?? Still can’t use bill pay on business account without having to add the payees all over again. Sick and tired of being locked out or getting account restricted messages and constantly having to change the passwords to resolve it. The website is little better than Northwest . 3 personal accounts and 3 business accounts- this is becoming more aggravation than it’s worth to stay at this app. Please quit telling everyone that you are sorry and to call- everyone is clearly having the same issues based on review comments- just fix it.

The new app is terrible. I had to find out from a post on Facebook from other customers who use Northwest and bank that the old app was turned into a business one and I had to download a new app. This was after I had been trying to log into Northwest to check my account but couldn’t log in I’m sorry, but that’s not how I should have found out that information.

I also can’t see the accurate amount in my account days after paying bills and other things. I’m talking almost three days later and none of the bills I payed are showed to come out of my account. What’s the point of Northwest if I can’t see my accurate numbers?

The previous version of Northwest was a pleasure to use. Everything was fast, laid out really nice, easy to read, quickly find what you was looking for.

This version is awful. It's just the mobile web page in an app it would be the exact same as going to safari and adding the web page to the Home Screen. It's incredibly slow, tedious to use, there are now advertisements right on the main screen. It's begrudgingly getting 2 stars because everything is in this here needed for banking it's just a real shame going from the previous version to this.

Northwest is definitely not an upgrade from the prior one. While it had a little room for improvement, this doesn’t hit any of those marks. It is a visual disaster; very difficult to locate individual transactions or find checks or deposits at a glance.

The login process is a mess. Nearly every time I attempt to use Northwest , I get a message to call the support line. (This is different from a password error message.) While I wait on hold, I’m often able to get in on the third or fourth attempt.

I haven’t talked to a single local friend who is happy with Northwest, and it’s the only bank in town. This overhaul needs an overhaul!

The process to set up and sign into Northwest is not user friendly. Setting up apps for other banks was faster, easier and an overall better experience.

I’m not able to edit payments in the bill pay function through Northwest . It just sets up an additional payment instead of editing the one I want changed. Had I not caught it, Northwest was going to send 3 payments to the same company on 2 dates. Luckily I signed in on my computer and was able to catch the issue.

Not impressed with Northwest at all. Yuck.

With the old app, when I would deposit checks, I always seem to have a problem with the back of the check registering and it being excepted. I eventually figured out that I had to have the endorsemreally close to the camera. With this new app, the back of the check seems picky as well, although it has taken three in a row after a rocky start.

Stay away from this company. Pay an extra .125 or .25%. I will never do business with these numb skulls again. I am MLO for a tech company. Both professionally and as a consumer stay away. There customer service is terrible, there app is as well. You’ve been warned!

It is hard to believe that a company in today’s era of banking is this difficult. I have online accounts for all of my finances including my mortgage, my other auto account with Ford, all of my credit accounts, NO PROBLEMs. Yet almost every month I find myself on the phone with “KAREN at this app”.

This new app is terrible, everything is so clustered together it makes it difficult to keep track of things and why does a credit score app need to take up most of the page with our account info, that needs to be minimized and accounts larger, also, I can’t get into my bill pay, it keeps saying my browser is blocking cookies, this is not true, making it so I can not pay my bills, back to writing out checks again, thanks this app, Northwest needs to go, bring back the old version at least it worked. This is a disgrace.

New app looks like a bad website for a free credit score with links and prompts trying to get you to “click more”. It does now feel like a safe, secure place to view personal financial information.

Bank buildings of the past were built from stone to make people feel safe like their money was safe and secure. Same should apply today with apps and virtual banking. I don’t want to see adds and third party links when simply trying to view my person savings account information. Northwest makes me want to leave NWSB.

Nick

My payments stopped functioning and needed to be redone. Sat in the queue for chat service for over an hour for an assist. When I did connect if there was a 2 min lag waiting for response the chat ends and you start all over.
Functions show up not available try again messages or call for help. Can’t call you won’t get through.
Maybe growing pains but I see nothing new and exciting or easier.
Just headaches and downtime. Hope they work out the bugs.

Northwest is too cluttered and I don’t even have a credit score as of right now so the credit score feature taking up the whole front page is really annoying. In the beginning my Face ID wasn’t even working and now when I try to log into Northwest whether it’s using my Face ID or my login information Northwest says “unknown error has occurred” so I had to delete and reinstall Northwest . I loved the old app and it seems by these reviews everyone else did as well. Please consider switching back!

How safe is this banking app when it has ads in it that take you out of the ap? Get rid of the ads. We have a kid in college that needs to be able to do mobile banking. His ap has not updated his account in 4 days. He has complained to the bank and he was told to give it time to adjust. In the mean time his work pay and his student loan check was not processed. He had to pay his rent out of a savinga account because he still has not had the money deposited in his checking account. Time to change banks.

I thought the old app was bad. This one is worse. So far I've set up my security questions 4 times and they done ever load. Northwest is extremely slow.

Old app was much more responsive and easier to transfer Money quickly.

This new app is very slow. It is also not as good looking as the old one. The old app had icons on your purchases. The old app had a a couple issues like the lockout problem but once you got passed it Northwest was fine. They shouldn’t have changed Northwest like this and instead they should of just fixed the lockout problem.

Tried to log in for forty minutes. How long does it take to auto generate a text? Poor preparation for the migration. The scroll function to get to security questions as a workaround for the lack of SMS is wonky (screen bounces). I was finally able to get in through the workaround. New layout is hard to read (all uppercase in account statements). Runs very slow. I am completely unimpressed with this update.

Terrible layout. Hard to scan. Characters are all congested together. This isn’t an upgrade. They need the old layouts back.

Northwest crashes constantly. Will not allow me to authorize my device. It looks terrible. Too many useless “features”.

While the new security settings are nice, usability wise the old app was significantly better. I hate the new layout. The old account summary on the previous app was significantly easier to read. The new account summary is clunky and too big. Not impressed this app 🤷‍♀️