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Declined?? Terrible. Mobile deposit submitted 5 days ago and you clearly have made a mistake. Not only that, but you failed to notify me that my deposit was declined. For no reason!! You declined my mobile deposit. Clearly above the endorsement is visible “for NWest mobile deposit only. “ I have the screen shot. No excuses. Horrible service and horrible that you would not tell me you declined this large deposit. I want an explanation as to why I had the delay, why when I called the bank, they claim they could not see the writing on the check image. I want to know why when following instructions from your phone help, they couldn’t see the very same check image and report to me that I had written on the back properly. He asked me to send a screen image, but it was too large. He asked me to crop it down and I did that….still too large. Terrible and I want an explanation why this happened.

I have been a frequent user of Northwest Mobile app and use it daily for my business. The last version had a few quirks but was packed with information and easy to access needed information quickly. This current version is a step backwards; less access to basic information, information on transfers prior to the update are no longer available (so more time spent searching manually thru accounts for information that i need), and the layout of the screens look much like those of the technology of the 1980’s (info bunched together that make it visually overwhelming and difficult to quickly find transactions). I had to double check that I am using the newest version rather than an archived and antiquated system! Northwest… please bring back the last version!

I was just on the phone with their support team for an hour. Every single time I try to login with Face ID, it fails and locks me out of my account. I know I said everything up correctly because it works with every other app on my phone. They refused to believe that there was a problem with their system. As a side note, their website and their app, refuse to let me enter in my updated contact information. On the iPhone, the keyboard won’t even pop up. On the website, the text box turns green but it will not allow me to enter any text. How these new changes got approved is beyond me. Fix them, please. This experience was nothing but frustrating and aggravating. Perhaps I’ll switch to a Capital One checking account in the future…