AskVet app not working? crashes or has problems?

AskVet Status

Published by Vet24seven, Inc. on 2023-06-29

We’re the owner’s manual your pet didn't come with. We believe your pet's
health shouldn't start and stop with a vet visit—that’s why we created a
membership to fill the gap.

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Common dislikes about AskVet app

- Technical issues with the app, such as difficulty sending videos and inability to save videos to phone

- Some users have reported issues with account access and deletion

Have a Problem with AskVet: Online Pet Care? Report Issue

Common AskVet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AskVet app on iOS and Android devices. Solve all AskVet app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AskVet iPhone Issues and Solutions

AskVet iOS app crashes, not working, errors
AskVet iOS app network issues
AskVet on iOS has black/white screen

AskVet Android App Issues and Solutions

AskVet has errors/crashing/not working
AskVet server network connectivity issues
AskVet has black screen

AskVet iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AskVet app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AskVet app crashes or not working on Iphone (iOS):

Close and restart the AskVet app on iPhone
Update AskVet app to the Latest Version for iOS
Uninstall and reinstall AskVet iPhone app
Update your iPhone to the latest iOS version

Fix AskVet on iPhone unable to connect to server/internet connection issues::

To resolve AskVet network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AskVet black/white screen (blank screen) on iPhone:

Follow the AskVet iOS app troubleshooting guide Here →

AskVet Android App Issues and Solutions

Fix AskVet not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AskVet app issues:

Force Stop the AskVet App
1. On android, goto "Settings" » click AskVet app. » click "Force Stop".

Update AskVet to the latest version on PlayStore

Clear AskVet App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AskVet app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AskVet.

Fix AskVet unable to contact server/ AskVet internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AskVet » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AskVet » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AskVet on android.

Solve AskVet black/white screens issue on Android:

Follow the AskVet android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Vet24seven, Inc., developers of AskVet.

100% Contact Match

Developer: AskVet

E-Mail: [email protected]

Website: Visit AskVet Website

57.14% Contact Match

Developer: FirstVet

E-Mail: [email protected]

Website: Visit FirstVet Website

About this app

It’s virtual pet care from the comfort of your home. - Unlimited coaching from Certified Pet Lifestyle Experts and vet chat with professional veterinarians–available 24/7. - 1:1 pet health and wellness support for nutrition, healthy habits, behavior, training, preventative care, and more. - Peace of mind with our Rainy Day Fund—up to $1000 for emergency vet visits! - Complimentary One Pet ID with advanced pet finder technology for your best friend. this app provides members with virtual vet care and personal pet coaching. We believe your pet's health shouldn't start and stop with a vet visit—that’s why we created a membership to fill the gap. From nutrition to behavior and everything in between, this app helps guide and support you on your pet parenting journey. Our dedicated team of vets and certified pet experts are at your fingertips, anytime–anywhere. We’re the owner’s manual your pet didn't come with. We’re NOT just some other online vet app–we’re your 360° pet care solution.