thredUP app not working? crashes or has problems?

thredUP Status

Published by thredUP on 2023-12-25

*Women’s and Kids’ Clothes Only* Thrift & sell women's and kids' clothes
online. Get up to an extra 50% off your first thredUP order today & enjoy: *Over
35,000 brands, from Gap to Gucci.

I have a problem with thredUP

Are you having issues? Select the issue you are having below and provide feedback to thredUP.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 3 Comments

By Morgan Mager 10 months ago

I have an account and tried to download and login to the thredup app. I'm new to it but I get a server error every time I try to login. I've restarted my phone, I have the latest version of software for my phone and I've downloaded, deleted and re downloaded the app a number of times

By Catherine Thomas 1 year ago

Hi, I'm having an issue with the app jumping while typing in the current apps valid promo code TREATME. It jumps every other second and bumps it out before I can finish typing the code. I've cleaned out the cache and rebooted but still is jumping.

By Kelly B Gulick 1 year ago

Have not been able to access the app since early this morning. Reinstalled the app, restarted phone, still not working. Very frustrating.

Common dislikes about thredUP app

- Occasionally items don’t work out and it’s disappointing

- They took away the free shipping bonus after spending a certain amount of money in a limited time

- Notifications that 30 or more items were added to a sort and there aren’t thirty new items

- Featured items saying “fall dresses” but there are tank dresses and sundresses and so much crap to scroll past that IS NOT fall

- When they mention an item has stains or an issue there would be an additional photos for that item with a focus on what they “saw” as an issue

- Need an update to notifications to give more choices

- Would love a sort option where you could say “not this filter option” like not wool or

- Simply cancelled an order that I placed for no reason

Have a Problem with thredUP: Online Thrift Store? Report Issue

Common thredUP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot thredUP app on iOS and Android devices. Solve all thredUP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

thredUP iPhone Issues and Solutions

thredUP iOS app crashes, not working, errors
thredUP iOS app network issues
thredUP on iOS has black/white screen

thredUP Android App Issues and Solutions

thredUP has errors/crashing/not working
thredUP server network connectivity issues
thredUP has black screen

thredUP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever thredUP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix thredUP app crashes or not working on Iphone (iOS):

Close and restart the thredUP app on iPhone
Update thredUP app to the Latest Version for iOS
Uninstall and reinstall thredUP iPhone app
Update your iPhone to the latest iOS version

Fix thredUP on iPhone unable to connect to server/internet connection issues::

To resolve thredUP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix thredUP black/white screen (blank screen) on iPhone:

Follow the thredUP iOS app troubleshooting guide Here →

thredUP Android App Issues and Solutions

Fix thredUP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent thredUP app issues:

Force Stop the thredUP App
1. On android, goto "Settings" » click thredUP app. » click "Force Stop".

Update thredUP to the latest version on PlayStore

Clear thredUP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "thredUP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch thredUP.

Fix thredUP unable to contact server/ thredUP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click thredUP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got thredUP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch thredUP on android.

Solve thredUP black/white screens issue on Android:

Follow the thredUP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at thredUP, developers of thredUP.

45.16% Contact Match

Developer: thredUP, Inc

E-Mail: [email protected]

Website: Visit thredUP Website

About this app

Thrift & sell women's and kids' clothes online. *Up to 90% off brands like Lululemon, Zara, J. *Easy returns & free shipping with orders over $79. *Payment via Paypal, Apple Pay, Affirm, and credit card. Up to 90% off est. retail on womenswear, accessories, maternity & kids' clothes. Fill a bag with women’s or kids’ clothes from brands like Lululemon, Zara, J. This thrift shopping app offers high-quality secondhand clothes from Lululemon, Zara, J. Like Poshmark but without the work, our Clean Out service is hands down the EASIEST way to sell or donate your secondhand clothes. Compared to PoshMark or eBay, I have much more confidence in the quality of clothes I buy with this app since they go through inspections AND they have a great return policy! Win-win". - K. M. Join our community of sustainable fashion lovers and thrifters who are committed to a more sustainable future by giving clothes a second life. Plus, shop designer brands secondhand like The Real Real, discover Gucci, Louis Vuitton, Kate Spade & more wishlist finds, including Rent the Runway REVIVE! As an eco-conscious, budget-friendly, fashion enthusiast this is the best digital option for buying ‘used’ clothes from a company. Not Your Daughter Jean's, Splendid, Lululemon Athletica, they have a great selection of high end brands for such a great deal". - Alexandra S. There are enough amazing clothes on the planet, let's wear them. The selection is HUUUGE, the prices are SUPER reasonable, as are the shipping rates (I'm looking at you, Poshmark)". - Jenna G. "This is where I get 95% of my clothes from. Order a Clean Out Kit or FREE shipping label on this app's selling app. 2. To date, we’ve upcycled over 100M items so far and we’re just getting started. "Your favorite brands at a crazy reduced price". Crew & Ann Taylor LOFT, and send it back. 3. Relax!