Are you having issues? Select the issue you are having below and provide feedback to ThredUp.
- Occasionally items don’t work out and it’s disappointing
- They took away the free shipping bonus after spending a certain amount of money in a limited time
- Notifications that 30 or more items were added to a sort and there aren’t thirty new items
- Featured items saying “fall dresses” but there are tank dresses and sundresses and so much crap to scroll past that IS NOT fall
- When they mention an item has stains or an issue there would be an additional photos for that item with a focus on what they “saw” as an issue
- Need an update to notifications to give more choices
- Would love a sort option where you could say “not this filter option” like not wool or
- Simply cancelled an order that I placed for no reason
I have an account and tried to download and login to the thredup app. I'm new to it but I get a server error every time I try to login. I've restarted my phone, I have the latest version of software for my phone and I've downloaded, deleted and re downloaded the app a number of times
Hi, I'm having an issue with the app jumping while typing in the current apps valid promo code TREATME. It jumps every other second and bumps it out before I can finish typing the code. I've cleaned out the cache and rebooted but still is jumping.
Have not been able to access the app since early this morning. Reinstalled the app, restarted phone, still not working. Very frustrating.
Complete guide to troubleshoot ThredUp app on iOS and Android devices. Solve all ThredUp app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at thredUP, developers of ThredUp.
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