HKTVmall app not working? crashes or has problems?

HKTVmall Status

Last Updated on 2024-10-28 by Hong Kong Television Network Limited

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

Not working

80.0%

Crashes

20.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of HKTVmall Problems 😠👌🔥

- Forced advertisements

- Slow page loading on app compared to browser version

- No option for PayPal payment

- App does not return to previous page when clicking back arrow

- Text does not wrap around in chat with chat bot

- Not available overseas.

Have a Problem with HKTVmall – 網上購物? Report Issue

Common HKTVmall Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HKTVmall app on iOS and Android devices. Solve all HKTVmall app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HKTVmall iPhone Issues and Solutions

HKTVmall iOS app crashes, not working, errors
HKTVmall iOS app network issues
HKTVmall on iOS has black/white screen

HKTVmall Android App Issues and Solutions

HKTVmall has errors/crashing/not working
HKTVmall server network connectivity issues
HKTVmall has black screen

HKTVmall iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HKTVmall app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HKTVmall app crashes or not working on Iphone (iOS):

Close and restart the HKTVmall app on iPhone
Update HKTVmall app to the Latest Version for iOS
Uninstall and reinstall HKTVmall iPhone app
Update your iPhone to the latest iOS version

Fix HKTVmall on iPhone unable to connect to server/internet connection issues::

To resolve HKTVmall network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HKTVmall black/white screen (blank screen) on iPhone:

Follow the HKTVmall iOS app troubleshooting guide Here →

HKTVmall Android App Issues and Solutions

Fix HKTVmall not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HKTVmall app issues:

Force Stop the HKTVmall App
1. On android, goto "Settings" » click HKTVmall app. » click "Force Stop".

Update HKTVmall to the latest version on PlayStore

Clear HKTVmall App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HKTVmall app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HKTVmall.

Fix HKTVmall unable to contact server/ HKTVmall internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HKTVmall » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HKTVmall » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HKTVmall on android.

Solve HKTVmall black/white screens issue on Android:

Follow the HKTVmall android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hong Kong Television Network Limited, developers of HKTVmall.

Verified email ✔✔

E-Mail: app.cs@hktv.com.hk

Website: 🌍 Visit HKTVmall Website

Privacy Policy: http://www.hktvmall.com/hktv/zh/privacy-policy

Developer: Shoalter Technology Limited

About this app

* Beyond 600k products including direct Japan & Korea imported Fashion and Accessories, Food and Grocery, Beauty & Health, Household & Lifestyle, Electronics, Baby & Kid, etc. * New feature “HKTVexpress”, 1-Hour Delivery Service will be grandly launched soon!