HKTVmall Status

Last Updated on 2026-05-13 by Hong Kong Television Network Limited

I have a problem with HKTVmall

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Most reported problems

Connection

50.0%

25.0%

Not working

25.0%

Common HKTVmall Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve HKTVmall network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the HKTVmall App
1. On android, goto Settings » HKTVmall » click [Force Stop]

Clear HKTVmall App Cache and Data:
1. On android, goto Settings » Apps » HKTVmall » Storage » click [Clear Data] option. This clears both data and cache.
2. restart HKTVmall.

On android, goto Settings » Apps or Manage Apps tab.
Click HKTVmall » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto HKTVmall » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch HKTVmall

E-Mail: [email protected]

Website: 🌍 Visit HKTVmall Website

Privacy Policy: http://www.hktvmall.com/hktv/zh/privacy-policy

Developer: Shoalter Technology Limited

Aug 06, 2025, 02:56 AM
a iOS user from Edinburgh, United Kingdom reported problems with HKTVmall : Connection
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