Jumia Online Shopping app not working? crashes or has problems?

Jumia Online Shopping Status


I have a problem with Jumia Online Shopping

Are you having issues? Select the issue you are having below and provide feedback to Jumia Online Shopping.



⚠️ Most reported problems ⚠️
Something else
38.3%

Connection
28.1%

Not working
13.3%

Login
12.5%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
P
Peace:

I just installed the app and its saying sorry we couldn't load your content

M
Merit:

I cannot log onto my jumia app. It will always read No internet connection

R
Ras:

jumia app not working

O
Olasunkanmi:

Please check shipping options

O
Olasunkanmi:

Saying unable to load my content.

📋 49 Reported Issues:

J
Jennifer 2025-03-07

I am unable to login to my jumia account

J
Josephine 2025-01-23

Sorry we couldn't load your content

A
Awudu 2025-01-02

It's stagnant when I enter my email. Can't access to the next stage and make payment.

S
Simeon Ebekurumchim Faith 2024-11-17

Jumia app is not opening on my samsung

S
Simeon Ebekurumchim Faith 2024-11-17

Jumia app is not opening on my samsung

T
Tunde 2024-09-18

I was not able to login since I've downloaded the app, it keeps rejecting both my Gmail and phone number What should we do?

A
Ayomide Komolafe 2024-08-19

Jumia lite isn't working it just stood stagnant

E
Evans Teye 2024-08-17

It keeps saying 'Sorry, we couldn't load your content' at checkout

J
Johannes 2024-07-05

It keeps loading and never stops loading

I
Irene 2024-03-30

My Jumia app fails to go past the check out step. It takes me back to check out.

E
Efi Great 2024-01-17

It's showing *we couldn't load your contents*

T
Temituro David 2023-11-03

Any time I click on checkout it tells me could not load contents

A
Alli 2023-10-21

I can’t login in cause it keeps on showing an error code

O
Osemeilu Chris 2023-07-24

Whenever I try to open the app, I get an error message that says connection problems. Even when the network is fine

S
Samod Adeoye 2023-07-19

It not connectiing even though there is internet connection

E
Eric 2023-01-26

My account is not opening

A
Adediran Adedapo Ayodele 2023-01-18

I can't login into my jumia account , it tells me something went even eh e the network is fine

J
Jennifer Asantewaa Boateng 2023-01-04

I can't long into my Account to make purchases

O
Okpa 2022-12-14

My Mimi apt won't open for quite some days now, it's really frustrating.

O
Onyekachi 2022-11-25

Can't log in to my jumia account

B
Blessing 2022-11-15

Can't longin into my jumia account

M
Marvelous 2022-11-03

I just downloaded the app and it's not working

M
Mercy 2022-09-06

My app is not working . It keeps saying no internet connection even when connected to the internet , cant login

S
Slink 2022-08-27

Not opening, it says NO NETWORK CONNECTION

A
Ankunda Faridah 2022-08-22

I can't use my jumia app because it say no internet connection

D
Deborah 2022-08-06

The app is not opening since it was installed it.

O
Okoli Amanda 2022-07-28

Sorry we couldn't load content continue shopping

F
Favour 2022-07-27

It’s not opening have tried several times delete and install same thing

A
Ayisah Grace 2022-06-30

I cant log in into my account to make purchase

D
Daniel Udegbo 2022-06-29

Wen ever I try using it it’s sends me be to the lock screen

T
Taiwo 2022-06-24

The app keep saying not logged in when I'm about to check out. I couldn't purchase anything for a week now.

V
Vivian 2022-06-20

Am unable to access the jumia app for a couple of weeks now. I have tried to install and uninstall but it’s still not opening. What could be the problem

F
Fater Desmond 2022-06-16

My Jumia app is not opening on my iPhone again

O
Okekpa Matthias 2022-06-14

My app haven’t opened for days now I have uninstalled and installed many times 😢

A
Adepoju Sofiyat 2022-06-10

The app is not opening again

R
Richard Raphael 2022-06-05

Can’t open Jumia app It’s been exactly 4 days now. Anytime I try opening the app then it closes by itself.. I deleted and reinstalled but same issue..

P
Patrick Okyere 2022-06-03

I can't log into my account. The login interface doesn't appear at all after clicking on LOGIN.

L
Lindsay 2022-06-01

Can’t open the Jumia app on my phone

B
Bernard Okollo 2022-05-30

I have a problem in login into my account,I wanted to purchase items but I can't.

V
Victoria 2022-05-28

I upgraded the Jumia app to the latest version and I’ve been unable to use the app since then....it keeps closing anytime I try to open it I even deleted it many times and download it back still the same

C
Clarissa 2022-05-24

The jumia app keeps closing, l can't get access to anything on the app.

P
Peniel 2022-05-19

Can't log into my jumia account

H
Hakeem Abaniwonda 2022-05-16

Not connecting to Internet, my wife's phone too same thing for weeks now.

I
Ifeyinwa Anemeje-Chikezie 2022-05-14

I can’t log into my Jumia app account or make any purchase. This has been happening for weeks now.

R
Rachel 2022-05-06

Just installed the app and it won't show anything except 'check your network connection' yet my WiFi is working properly

S
Sampson 2022-05-02

My jumia app keeps shutting down

N
Naseef Yusuf 2022-03-27

I updated my jumia app to the latest version but for some reason the app keeps crashing everytime I enter it it's really frustrating

R
Racheal 2022-03-22

Hi .I have tried shopping but it is telling no internet connection.My WiFi is working well with everything else except jumia.please assist

M
Martins Madumere 2022-03-14

Hello, I am trying to pay for an order online. I am in Canada but the order is for my family back home, I am using a Nigerian atm card. Why is it not confirming the payment?

Showing 1-49 of 49 reported issues:

Have a Problem with Jumia Online Shopping? Report Issue






  Contact Support

Verified email  

Contact e-Mail: jumia.online.shopping@jumia.com


Verified email ✔✔

E-Mail: jumia.online.shopping@jumia.com

Website: 🌍 Visit JUMIA Online Shopping Website

Privacy Policy: https://www.jumia.com.ng/privacy/

Developer: JUMIA




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