Jumia Online Shopping app not working? crashes or has problems?

Jumia Online Shopping Status

Published by on 2023-12-05

Avoid crowds, stay safe and shop from the comfort of your home. With Jumia, you
open your doors to savings and convenience! Shop safely and conveniently online
with Jumia, the largest online retailer in Africa.


I have a problem with Jumia Online Shopping

Are you having issues? Select the issue you are having below and provide feedback to Jumia Online Shopping.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
285.7%

Login
50.0%

Not working
28.6%

Connection
14.3%


Reported Issues: 40 Comments

By Irene   3 weeks ago


My Jumia app fails to go past the check out step. It takes me back to check out.

By Efi great   3 months ago


It's showing *we couldn't load your contents*

By temituro david   5 months ago


Any time I click on checkout it tells me could not load contents

By Alli   6 months ago


I can’t login in cause it keeps on showing an error code

By Osemeilu chris   9 months ago


Whenever I try to open the app, I get an error message that says connection problems. Even when the network is fine

By Samod adeoye   9 months ago


It not connectiing even though there is internet connection

By Eric   1 year ago


My account is not opening

By Adediran Adedapo Ayodele   1 year ago


I can't login into my jumia account , it tells me something went even eh e the network is fine

By Jennifer Asantewaa Boateng   1 year ago


I can't long into my Account to make purchases

By Okpa   1 year ago


My Mimi apt won't open for quite some days now, it's really frustrating.

By Onyekachi   1 year ago


Can't log in to my jumia account

By Blessing   1 year ago


Can't longin into my jumia account

By Marvelous   1 year ago


I just downloaded the app and it's not working

By Mercy   1 year ago


My app is not working . It keeps saying no internet connection even when connected to the internet , cant login

By Slink   1 year ago


Not opening, it says NO NETWORK CONNECTION

By Ankunda Faridah   1 year ago


I can't use my jumia app because it say no internet connection

By Deborah   1 year ago


The app is not opening since it was installed it.

By Okoli Amanda   1 year ago


Sorry we couldn't load content continue shopping

By Favour   1 year ago


It’s not opening have tried several times delete and install same thing

By Ayisah Grace   1 year ago


I cant log in into my account to make purchase

By Daniel Udegbo   1 year ago


Wen ever I try using it it’s sends me be to the lock screen

By Taiwo   1 year ago


The app keep saying not logged in when I'm about to check out. I couldn't purchase anything for a week now.

By Vivian   1 year ago


Am unable to access the jumia app for a couple of weeks now. I have tried to install and uninstall but it’s still not opening. What could be the problem

By Fater Desmond   1 year ago


My Jumia app is not opening on my iPhone again

By Okekpa Matthias   1 year ago


My app haven’t opened for days now I have uninstalled and installed many times 😢

By Adepoju sofiyat   1 year ago


The app is not opening again

By Richard Raphael   1 year ago


Can’t open Jumia app It’s been exactly 4 days now. Anytime I try opening the app then it closes by itself.. I deleted and reinstalled but same issue..

By Patrick Okyere   1 year ago


I can't log into my account. The login interface doesn't appear at all after clicking on LOGIN.

By Lindsay   1 year ago


Can’t open the Jumia app on my phone

By Bernard Okollo   1 year ago


I have a problem in login into my account,I wanted to purchase items but I can't.

By Victoria   1 year ago


I upgraded the Jumia app to the latest version and I’ve been unable to use the app since then....it keeps closing anytime I try to open it I even deleted it many times and download it back still the same

By Clarissa   1 year ago


The jumia app keeps closing, l can't get access to anything on the app.

By Peniel   1 year ago


Can't log into my jumia account

By Hakeem Abaniwonda   1 year ago


Not connecting to Internet, my wife's phone too same thing for weeks now.

By Ifeyinwa Anemeje-Chikezie   1 year ago


I can’t log into my Jumia app account or make any purchase. This has been happening for weeks now.

By Rachel   1 year ago


Just installed the app and it won't show anything except 'check your network connection' yet my WiFi is working properly

By Sampson   1 year ago


My jumia app keeps shutting down

By Naseef Yusuf   2 years ago


I updated my jumia app to the latest version but for some reason the app keeps crashing everytime I enter it it's really frustrating

By Racheal   2 years ago


Hi .I have tried shopping but it is telling no internet connection.My WiFi is working well with everything else except jumia.please assist

By Martins Madumere   2 years ago


Hello, I am trying to pay for an order online. I am in Canada but the order is for my family back home, I am using a Nigerian atm card. Why is it not confirming the payment?


Common dislikes about Jumia Online Shopping app

- No option to use American debit or credit cards

- Delivery times are not accurate

- Pay on delivery option has been removed



Have a Problem with Jumia Online Shopping? Report Issue

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Common Jumia Online Shopping Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Africa Internet Group, developers of Jumia Online Shopping.


Verified email  

Contact e-Mail: [email protected]


100% Contact Match

Developer: JUMIA

E-Mail: [email protected]

Website: Visit Jumia Online Shopping Website



About this app

We sell millions of products, download JumiaOnlineShopping and search what you are looking for. - Cross-platform shopping, whether on a smartphone, a tablet or even on a desktop, Jumia app will keep all the products on your cart as long as you are logged in to your account. - International shopping experience from brands like Apple, Canon, HP, Pampers, Moulinex, L’Oreal, Samsung, Tefal and many more!  Operating in more than 11 markets in Africa, the Jumia Online Shopping Application is available in Arabic, English and French.  Shop safely and conveniently online with Jumia, the largest online retailer in Africa. - Fast and Free shipping in select cities across Africa!  Download the Jumia Online Shopping App today for the best shopping experience in Africa.  Enjoy a large selection of international and local brands to choose from and shop 100% genuine products only at Jumia!  Payment made easy with secure payment options such as cash on delivery, mobile money or pay using your credit card with our secure payment system Jumia Pay.  With the Jumia App, shop safe and convenient online!  From fashion to electronics, find anything you need on Africa’s largest online shopping store.  Great discounts, hassle free payment options, easy returns and 100% genuine items guaranteed!  Our in-house customer service strives hard to provide you with impeccable service to all your questions in English, French, Arabic or the respective regional languages of the countries.  With Jumia, you open your doors to savings and convenience!  We always look forward to provide the best customer experience, share your feedback with us to help us achieve that goal.  Avoid crowds, stay safe and shop from the comfort of your home.  We have been informed that our app is fraudulently advertised by third-party advertisers, mostly in the form of fake vouchers or offers.  These ads are published without our consent and we highly regret and condemn this behavior.  If you encounter any of these issues, please help us and copy the page URL found and report it to jumia. online. shopping@jumia. com with subject "Fraudulent Ad" so that we can take the ad down. 



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