Avoid crowds, stay safe and shop from the comfort of your home. With Jumia, you
open your doors to savings and convenience!
Shop safely and conveniently online
with Jumia, the largest online retailer in Africa.
Are you having issues? Select the issue you are having below and provide feedback to Jumia Online Shopping.
By Irene 3 weeks ago
My Jumia app fails to go past the check out step. It takes me back to check out.
By Efi great 3 months ago
It's showing *we couldn't load your contents*
By temituro david 5 months ago
Any time I click on checkout it tells me could not load contents
By Alli 6 months ago
I can’t login in cause it keeps on showing an error code
By Osemeilu chris 9 months ago
Whenever I try to open the app, I get an error message that says connection problems. Even when the network is fine
By Samod adeoye 9 months ago
It not connectiing even though there is internet connection
By Eric 1 year ago
My account is not opening
By Adediran Adedapo Ayodele 1 year ago
I can't login into my jumia account , it tells me something went even eh e the network is fine
By Jennifer Asantewaa Boateng 1 year ago
I can't long into my Account to make purchases
By Okpa 1 year ago
My Mimi apt won't open for quite some days now, it's really frustrating.
By Onyekachi 1 year ago
Can't log in to my jumia account
By Blessing 1 year ago
Can't longin into my jumia account
By Marvelous 1 year ago
I just downloaded the app and it's not working
By Mercy 1 year ago
My app is not working . It keeps saying no internet connection even when connected to the internet , cant login
By Slink 1 year ago
Not opening, it says NO NETWORK CONNECTION
By Ankunda Faridah 1 year ago
I can't use my jumia app because it say no internet connection
By Deborah 1 year ago
The app is not opening since it was installed it.
By Okoli Amanda 1 year ago
Sorry we couldn't load content continue shopping
By Favour 1 year ago
It’s not opening have tried several times delete and install same thing
By Ayisah Grace 1 year ago
I cant log in into my account to make purchase
By Daniel Udegbo 1 year ago
Wen ever I try using it it’s sends me be to the lock screen
By Taiwo 1 year ago
The app keep saying not logged in when I'm about to check out. I couldn't purchase anything for a week now.
By Vivian 1 year ago
Am unable to access the jumia app for a couple of weeks now. I have tried to install and uninstall but it’s still not opening. What could be the problem
By Fater Desmond 1 year ago
My Jumia app is not opening on my iPhone again
By Okekpa Matthias 1 year ago
My app haven’t opened for days now I have uninstalled and installed many times 😢
By Adepoju sofiyat 1 year ago
The app is not opening again
By Richard Raphael 1 year ago
Can’t open Jumia app It’s been exactly 4 days now. Anytime I try opening the app then it closes by itself.. I deleted and reinstalled but same issue..
By Patrick Okyere 1 year ago
I can't log into my account. The login interface doesn't appear at all after clicking on LOGIN.
By Lindsay 1 year ago
Can’t open the Jumia app on my phone
By Bernard Okollo 1 year ago
I have a problem in login into my account,I wanted to purchase items but I can't.
By Victoria 1 year ago
I upgraded the Jumia app to the latest version and I’ve been unable to use the app since then....it keeps closing anytime I try to open it I even deleted it many times and download it back still the same
By Clarissa 1 year ago
The jumia app keeps closing, l can't get access to anything on the app.
By Peniel 1 year ago
Can't log into my jumia account
By Hakeem Abaniwonda 1 year ago
Not connecting to Internet, my wife's phone too same thing for weeks now.
By Ifeyinwa Anemeje-Chikezie 1 year ago
I can’t log into my Jumia app account or make any purchase. This has been happening for weeks now.
By Rachel 1 year ago
Just installed the app and it won't show anything except 'check your network connection' yet my WiFi is working properly
By Sampson 1 year ago
My jumia app keeps shutting down
By Naseef Yusuf 2 years ago
I updated my jumia app to the latest version but for some reason the app keeps crashing everytime I enter it it's really frustrating
By Racheal 2 years ago
Hi .I have tried shopping but it is telling no internet connection.My WiFi is working well with everything else except jumia.please assist
By Martins Madumere 2 years ago
Hello, I am trying to pay for an order online. I am in Canada but the order is for my family back home, I am using a Nigerian atm card. Why is it not confirming the payment?
- No option to use American debit or credit cards
- Delivery times are not accurate
- Pay on delivery option has been removed
Leave a comment:
Complete guide to troubleshoot Jumia Online Shopping app on iOS and Android devices. Solve all Jumia Online Shopping app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Africa Internet Group, developers of Jumia Online Shopping.
Contact e-Mail: [email protected]
100% Contact Match
Developer: JUMIA
E-Mail: [email protected]
Website: Visit Jumia Online Shopping Website
We sell millions of products, download JumiaOnlineShopping and search what you are looking for. - Cross-platform shopping, whether on a smartphone, a tablet or even on a desktop, Jumia app will keep all the products on your cart as long as you are logged in to your account. - International shopping experience from brands like Apple, Canon, HP, Pampers, Moulinex, L’Oreal, Samsung, Tefal and many more! Operating in more than 11 markets in Africa, the Jumia Online Shopping Application is available in Arabic, English and French. Shop safely and conveniently online with Jumia, the largest online retailer in Africa. - Fast and Free shipping in select cities across Africa! Download the Jumia Online Shopping App today for the best shopping experience in Africa. Enjoy a large selection of international and local brands to choose from and shop 100% genuine products only at Jumia! Payment made easy with secure payment options such as cash on delivery, mobile money or pay using your credit card with our secure payment system Jumia Pay. With the Jumia App, shop safe and convenient online! From fashion to electronics, find anything you need on Africa’s largest online shopping store. Great discounts, hassle free payment options, easy returns and 100% genuine items guaranteed! Our in-house customer service strives hard to provide you with impeccable service to all your questions in English, French, Arabic or the respective regional languages of the countries. With Jumia, you open your doors to savings and convenience! We always look forward to provide the best customer experience, share your feedback with us to help us achieve that goal. Avoid crowds, stay safe and shop from the comfort of your home. We have been informed that our app is fraudulently advertised by third-party advertisers, mostly in the form of fake vouchers or offers. These ads are published without our consent and we highly regret and condemn this behavior. If you encounter any of these issues, please help us and copy the page URL found and report it to jumia. online. shopping@jumia. com with subject "Fraudulent Ad" so that we can take the ad down.