Jumia Online Shopping app not working? crashes or has problems?

Jumia Online Shopping Status


I have a problem with Jumia Online Shopping

Are you having issues? Select the issue you are having below and provide feedback to Jumia Online Shopping.




⚠️ Most reported problems ⚠️

Connection
28.8%

Not working
24.9%

Login
18.6%

Something else
16.9%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Jumia Online Shopping Problems 😠👌🔥

- No option to use American debit or credit cards

- Delivery times are not accurate

- Pay on delivery option has been removed

  46 Reported Issues: 😵🆘🛟🚨📢

Simeon Ebekurumchim Faith
2024-11-17

Jumia app is not opening on my samsung

Simeon Ebekurumchim Faith
2024-11-17

Jumia app is not opening on my samsung

Tunde
2024-09-18

I was not able to login since I've downloaded the app, it keeps rejecting both my Gmail and phone number What should we do?

Ayomide Komolafe
2024-08-19

Jumia lite isn't working it just stood stagnant

Evans Teye
2024-08-17

It keeps saying 'Sorry, we couldn't load your content' at checkout

Johannes
2024-07-05

It keeps loading and never stops loading

Irene
2024-03-30

My Jumia app fails to go past the check out step. It takes me back to check out.

Efi Great
2024-01-17

It's showing *we couldn't load your contents*

Temituro David
2023-11-03

Any time I click on checkout it tells me could not load contents

Alli
2023-10-21

I can’t login in cause it keeps on showing an error code

Osemeilu Chris
2023-07-24

Whenever I try to open the app, I get an error message that says connection problems. Even when the network is fine

Samod Adeoye
2023-07-19

It not connectiing even though there is internet connection

Eric
2023-01-26

My account is not opening

Adediran Adedapo Ayodele
2023-01-18

I can't login into my jumia account , it tells me something went even eh e the network is fine

Jennifer Asantewaa Boateng
2023-01-04

I can't long into my Account to make purchases

Okpa
2022-12-14

My Mimi apt won't open for quite some days now, it's really frustrating.

Onyekachi
2022-11-25

Can't log in to my jumia account

Blessing
2022-11-15

Can't longin into my jumia account

Marvelous
2022-11-03

I just downloaded the app and it's not working

Mercy
2022-09-06

My app is not working . It keeps saying no internet connection even when connected to the internet , cant login

Slink
2022-08-27

Not opening, it says NO NETWORK CONNECTION

Ankunda Faridah
2022-08-22

I can't use my jumia app because it say no internet connection

Deborah
2022-08-06

The app is not opening since it was installed it.

Okoli Amanda
2022-07-28

Sorry we couldn't load content continue shopping

Favour
2022-07-27

It’s not opening have tried several times delete and install same thing

Ayisah Grace
2022-06-30

I cant log in into my account to make purchase

Daniel Udegbo
2022-06-29

Wen ever I try using it it’s sends me be to the lock screen

Taiwo
2022-06-24

The app keep saying not logged in when I'm about to check out. I couldn't purchase anything for a week now.

Vivian
2022-06-20

Am unable to access the jumia app for a couple of weeks now. I have tried to install and uninstall but it’s still not opening. What could be the problem

Fater Desmond
2022-06-16

My Jumia app is not opening on my iPhone again

Showing 1-30 of 46

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Common Jumia Online Shopping Problems & Solutions. Troubleshooting Guide



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Africa Internet Group, developers of Jumia Online Shopping.


Verified email  

Contact e-Mail: [email protected]


Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit JUMIA Online Shopping Website

Privacy Policy: https://www.jumia.com.ng/privacy/

Developer: JUMIA


59.26% Contact Match

Developer: KiKUU

E-Mail: [email protected]

Website: 🌍 Visit KiKUU Website



About this app

We sell millions of products, download JumiaOnlineShopping and search what you are looking for. - Cross-platform shopping, whether on a smartphone, a tablet or even on a desktop, Jumia app will keep all the products on your cart as long as you are logged in to your account. - International shopping experience from brands like Apple, Canon, HP, Pampers, Moulinex, L’Oreal, Samsung, Tefal and many more!  Operating in more than 11 markets in Africa, the Jumia Online Shopping Application is available in Arabic, English and French.  Shop safely and conveniently online with Jumia, the largest online retailer in Africa. - Fast and Free shipping in select cities across Africa!  Download the Jumia Online Shopping App today for the best shopping experience in Africa.  Enjoy a large selection of international and local brands to choose from and shop 100% genuine products only at Jumia!  Payment made easy with secure payment options such as cash on delivery, mobile money or pay using your credit card with our secure payment system Jumia Pay.  With the Jumia App, shop safe and convenient online!  From fashion to electronics, find anything you need on Africa’s largest online shopping store.  Great discounts, hassle free payment options, easy returns and 100% genuine items guaranteed!  Our in-house customer service strives hard to provide you with impeccable service to all your questions in English, French, Arabic or the respective regional languages of the countries.  With Jumia, you open your doors to savings and convenience!  We always look forward to provide the best customer experience, share your feedback with us to help us achieve that goal.  Avoid crowds, stay safe and shop from the comfort of your home.  We have been informed that our app is fraudulently advertised by third-party advertisers, mostly in the form of fake vouchers or offers.  These ads are published without our consent and we highly regret and condemn this behavior.  If you encounter any of these issues, please help us and copy the page URL found and report it to jumia. online. shopping@jumia. com with subject "Fraudulent Ad" so that we can take the ad down.