Homepoint app not working? crashes or has problems?

Homepoint Status

Last Updated on 2021-09-22 by Home Point

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Summary of Homepoint Problems 😠👌🔥

- No ability to view or download statements within the app

- Confusing app setup and difficulty finding past payments or recurring payment setup

- Recurring payment feature may not work properly

Have a Problem with Homepoint for Homeowners? Report Issue

Common Homepoint Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Homepoint app on iOS and Android devices. Solve all Homepoint app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Homepoint iPhone Issues and Solutions

Homepoint iOS app crashes, not working, errors
Homepoint iOS app network issues
Homepoint on iOS has black/white screen

Homepoint Android App Issues and Solutions

Homepoint has errors/crashing/not working
Homepoint server network connectivity issues
Homepoint has black screen

Homepoint iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Homepoint app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Homepoint app crashes or not working on Iphone (iOS):

Close and restart the Homepoint app on iPhone
Update Homepoint app to the Latest Version for iOS
Uninstall and reinstall Homepoint iPhone app
Update your iPhone to the latest iOS version

Fix Homepoint on iPhone unable to connect to server/internet connection issues::

To resolve Homepoint network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Homepoint black/white screen (blank screen) on iPhone:

Follow the Homepoint iOS app troubleshooting guide Here →

Homepoint Android App Issues and Solutions

Fix Homepoint not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Homepoint app issues:

Force Stop the Homepoint App
1. On android, goto "Settings" » click Homepoint app. » click "Force Stop".

Update Homepoint to the latest version on PlayStore

Clear Homepoint App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Homepoint app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Homepoint.

Fix Homepoint unable to contact server/ Homepoint internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Homepoint » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Homepoint » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Homepoint on android.

Solve Homepoint black/white screens issue on Android:

Follow the Homepoint android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Home Point, developers of Homepoint.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Homepoint Homeowner Portal Website

Privacy Policy: https://www.blackknightinc.com/privacy-notice

Developer: ServiceMac LLC

About this app

Toll-Free Tel: 888-616-6866. Arizona License No. 0930854; Loans made or arranged pursuant to a California Financing Law license; Licensed by the Department of Financial Protection and Innovation; Massachusetts Mortgage Lender; Licensed by the New Jersey Department of Banking and Insurance; Licensed Mortgage Banker—N. Y. S. In these states, the company conducts business under the full legal name, Home Point Financial Corporation. 2211 Old Earhart Road, Suite 250, Ann Arbor, MI 48105. Other restrictions may apply. © 2021 Home Point Financial Corporation d/b/a this app. All rights reserved. “this app” is the trademark of Home Point Financial Corporation. Home Point Financial Corporation does not conduct business under the name, “this app” in IL, KY, LA, MD, NY, or WY. Home Point Financial Corporation d/b/a this app. NMLS No. 7706 (For licensing information, go to: ). Department of Financial Services (For New York Residents, go to for additional information); Rhode Island Licensed Lender. Advertised information, rates and pricing are subject to change without prior notice and may not be available at commitment or lock-in. Some products may not be available in all states. We’re making managing your home easier. This is not a commitment to lend. All other trademarks are the property of their respective owners.