ONLYOFFICE Documents Status

Last Updated on 2026-03-12 by Ascensio System SIA

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Most reported problems

Not working

100.0%

Common ONLYOFFICE Documents Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve ONLYOFFICE Documents network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the ONLYOFFICE Documents App
1. On android, goto Settings » ONLYOFFICE Documents » click [Force Stop]

Clear ONLYOFFICE Documents App Cache and Data:
1. On android, goto Settings » Apps » ONLYOFFICE Documents » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ONLYOFFICE Documents.

On android, goto Settings » Apps or Manage Apps tab.
Click ONLYOFFICE Documents » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ONLYOFFICE Documents » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ONLYOFFICE Documents

E-Mail: [email protected]

Website: 🌍 Visit ONLYOFFICE Documents Website

Privacy Policy: http://www.onlyoffice.com/legalterms.aspx

Developer: Ascensio System SIA

Jun 04, 2026, 07:05 AM
a Windows user from Montreal, Canada reported problems with ONLYOFFICE Documents : Not working
May 11, 2026, 12:49 PM
a Windows user from Enschede, Netherlands reported problems with ONLYOFFICE Documents : Not working
Mar 11, 2026, 08:09 PM
a ChromeOS user from Zurich, Switzerland reported problems with ONLYOFFICE Documents : Not working
Dec 08, 2025, 01:10 AM
a Linux user from Bremerton, United States reported problems with ONLYOFFICE Documents : Not working
Oct 09, 2025, 10:03 AM
a Windows user from Mulhouse, France reported problems with ONLYOFFICE Documents : Not working
Sep 29, 2025, 06:35 PM
a Mac user from Agde, France reported problems with ONLYOFFICE Documents : Not working
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