SOLARMAN Smart Status

Dear Solarman Smart, We have been experiencing problems with the app over the past week and are concerned that our consumption is not bring recorded accurately. The app has not been recording correctly on the Real Time panel since the beginning of April. All the values surrounding the ‘Production Today’ and ´Consumption Tiday’ totals are 0.00 kWh and the Consumption Today total is completely wrong - at 10am in the morning it is showing a hugely conflated figure of 10.3kWh - there is no way 10.3 kWh has been used by 10am- we wouldn’t even normally reach this amount until well into the evening (if even). We contacted the installer last Thursday who says others are experiencing this issue as well and it has something to do with the clocks going forward on the 31 March. We have tried logging in and out, which did not work. Is there something else that needs to be reset? Can you help us with this issue? The in app feedback/customer service is not online. Thank you.

The app si not showing production values or consumption values correctly since yesterday. We can see how much the panels produces, but cant see what we self used, what Feed in was or what is showing on or battery. On the consumption section, the figure shown is completely wrong as I have verified that with my smart meter app and again the Production, , Power Purchased and Battery Discharge icons show 00 We have logged out of the app and back in, uninstalled the app and reinstalled and there is no change. Can you help us please. Kind regards Eddie McKenna

My app always shows partial device offline

I have installed the app on android, but it refuses to open. Is there a problem with android phones?

My energy flow diagram is not showing up in the app anymore as of this morning

App doesn't show real time diagram anymore. Takes forever to show plant. Keeps showing "Abnormal situation occurred" popup.

When I swipe to verify It is giving Net ERR, I'm using a Samsung phone

When I try to login on my laptop I get a message to swipe right to verify. I introduce my email and password and this continues and I am unable to login.

I often lost connection in last couple of days and tried to uninstall solar man smart application from my android xiaomi lite 11 phone. Now when install it again and try to login using credentials (I confirmed are correct because I am able to login on my desktop over web), nothhing happend after select country Montenegro and write login nevena.cabrilo@redacted and password, nothings happened. I cleared data and cache but this did not help. Please advise. Goran

My APP stop working on 9 Oct 2023 after 5 months. I can not reconnect to the internet. On the logger modem the net green light is dead, the com light is steady on the ready light flashes slow. How do I correct this ?

my solarman smart app is not working how do i fix

As soon as my inverter starts up in the morning, solarman shows energy produced today as 15.44 kWh - when actual production is zero ! This started happening on 12 sept 2023,. This amount is added into the daily and monthly stats, even though it does not appear on the inwerter or stick logger. The problem is only in the app, and only for one inverter (my plant has 2 inverters)

Good evening, Since a few days no connection. Message: Server return bad gateway. Don't know how to fix this. Kind regards Cash

The app hasn't been working for a while. I can't get any information on solar production or statistics. Just says inverter is off line. There is no way to contact these people. They don't answer any messages. Don't know what to do

My account is existing but i cannot log in

I have no access to the mobile app. the displayed message is "Login information has expired. Please login again" but even when I enter the password & email i still cannot login because "error of password or user" would you assist me please.

I was required to update the Sokarman app today to a new version. However now the data displayed on the app is not accurate. I’m off grid, have 100% full batteries but the days 14%. I’ve deleted the app and reinstalled but mmo success. Help!!!

Cannot get the app to work. I keep going through the logger configuration process and it always says done wait ten minutes but never comes online

Device has gone offline AGAIN. wifi router 3 metres away from the logger. Please provide details on how to sort as my installer is getting irritated.

My device continuously stay offline. How can I fix this?

Forgot password. The one that is being send to me does not work. Says wrong password or user name.

i were installed solarman app from 2 month ago but suddenly its stop working ,show me device offline i checked my wifi and dataloger all of them working as well can you pls help me

Inverter not connecting to WiFi router..solarman app says inverter offline & recoverable fault

I cannot log on. It will not verify. Says I may need a password?

please how can I open same plant in 2 phones

please how can I open same plant in 2 phones

Deleted solarman smart because I was unable to update it. Cannot download via Google play store, telling me the app won't work on my device (Samsung Tab S8) Can I download elsewhere please, perhaps you could send me a link ? Regards John.

Po kilku próbach logowania wyskoczył mi status 412 - hasło pamiętam. Co robić?

am trying to login to solarman smart with email and password but whenever i press the login button it says abnormal situation occured can you help me please?

You have to Update the Solarman App in case you have failure 412

cant login.. error description code; AUTH USER ALREDY MIGRATED ??

Hi when logging in get message Abnormal situation occurred. Status 412

Dobry dzień. Dostałem wczoraj wiadomość w aplikacji, że muszę się ponownie zalogować, jednak zapomniałem hasła. Przeszedłem przez proces „zapomniałem hasła”, a następnie otrzymuję komunikat o statusie „412” z informacją „Wystąpiła nienormalna sytuacja” co mam zrobić?

Getting message ‘Abnormal Situation Occurred’ when trying to log in.

No login

STATUS 412 ! ABNORMAL SITUATION ACCURRED Cannot tried several verification codes, and cannot access account at all

Good day. I got message on app yesterday that I need to login again, however I forgot my password. I went through the 'forget password process, then I get status '412' message stating 'Abnormal Situation Occurred'

I have a problem with login after your migration to international data center. Problem is on phone with android 13. Message is status: 412(... user already migrated...). On my laptop with windows I have not problem with login. It works correctly.

I have a problem with login after your migration to international data center. Problem is on phone with android 13. Message is status: 412(... user already migrated...). On my laptop with windows I have not problem with login. It works correctly.

Cant not connect get message Abnormal situation occurred . Status: 412 Tried to check password I now have 6 different codes that I have entered but says invalid and sends me a new one

I am not receiving verification code on my mail.

The 'consumption' reading on my app is hugely inflated. Its usually more than twice the actual usage. The company who installed the system are not helpful. What can I do? Is the system wired incorrectly? Thanks.

Solarman App stopped working over the weekend. Is there upgrrade works happening?

I have been using a desktop version, because the Android Phone version has been withdrawn from Google's Playstore. It was originally working perfectly through my Firefox browser, but just over a week ago it seemed to lose the link between my Solarman ID number and my physical installation. Whenever I try it wants me to 'Enter Plant' - i.e., give it all the details of my installation

Can not connect with server??

I am unable to connect to my installation, the message says there is "no power plant" and then disappears from the screen. I have closed and restarted my phone but it make no difference. I can connect on my laptop and desktop but not easily as it takes several attempts, my WiFi is working fine as I don't have any other issues connecting.