We are Fahlo. We partner with non-profit organizations to create bracelets that
come with a real animal to track.
Are you having issues? Select the issue you are having below and provide feedback to Fahlo Animal Tracker.
By Roger Gerbitz 1 month ago
Why won't the fahlo tracking app work on my Samsung galaxy s7 phone. What version of android do I need?
By Jennifer Lynn Komorek 2 months ago
All of a sudden I cannot open my Fahlo app. It wants my email address and then my name, but then says it can't connect because my email address already exists. I just want to open my one and only account. Please help!
By heather peterson 2 months ago
I updated the app, can't find my animal that I already had before updated, and the app keeps closing on me
By Teri Leu 4 months ago
We bought 6 bracelets for Christmas. None of the animals show any movement....some for weeks and some for months. Please let us know what to do
By Jennifer Ellis 5 months ago
Our giraffe has not moved since April. My granddaughter asked if it died š¢š¢š¢
By Chloe 6 months ago
Bought a lion and Iāve checked each dot in his path, and they all say 00:00 and the most recent says tomorrows date?
By roxie 8 months ago
My shark, Boo hasnāt moved in a month.
By Sherry Ballenger 9 months ago
App will not work.
By April 9 months ago
Me and my daughter both got turtle tracking bracelets but neither one of our animals have moved. Ours have had the same locations since we got them back in March of this year. My turtles last location was from October 26th at 3:05am. My daughters turtles last location was from November 15th at 4:15am
By Lani 10 months ago
My animal has not moved in a month. Is this normal. If not can I get a new one.
By Taylor Havener 10 months ago
My animal has not moved since May 15th 2023. and it is not June 5th 2023.
By Tammy 10 months ago
My turtle pop tart hasnt moved since May 15 @ 3:53am. But my lion Sarahās shoes her moving each day. How do I know what happened to my turtle?
By Julia Long 1 year ago
I got my tracking bracelet and was excited to track my giraffe but it hasnāt updated her location since March 19. I lost my QR code that came with the bracelet what should I do?
By Erin 1 year ago
My shark hasn't moved since March 9th, is it dead?
By Sam Walker 1 year ago
My no tracking info since April 23
By Natalia Noel 1 year ago
For christmas, my grandma gave me the card to adopt a penguin, Regina, but when i opened up the app it said she hasnāt moved since december 22nd and it it now december 27th. i just wanted to know if there was something wrong with the app or if she was dead
By Miles 1 year ago
Why hasnāt our elephant moved since august? Is she dead?
By Sarah Branyen 1 year ago
Hello I just recently received a polar bear tracking bracelet and Iā when I scan the QR code it says the server canāt be found so Iām unable to start tracking. Is there anyway I can get this fixed? Thank you for your time
By Denise fikes 1 year ago
I have not been able to Coral my turtle since Novermber 15, 2022. Is she dead?
By Vada 1 year ago
My turtle pancake hasn't updated since July, so why is that?
By Josh kelly 1 year ago
My loggerhead seaturtle Esther hasn't moved since December 1st is she okay? Did she get eaten by a tiger shark?
By Mariah Diaz 1 year ago
I recently started tracking a turtle and shark. The turtle, Olive, hasn't updated in about 6 months and the shark, Eddie, hasn't updated in a few weeks. I'm sure they would have moved since then. Are they okay??
By Barbara Duffy 1 year ago
Just bought a bracelet for grandson and would like to cancel the order. He wonāt be able to use it
By Patricia stpierre 1 year ago
My turtle Donna has not moved in 3 days is she ok
By Patricia stpierre 1 year ago
My turtle Donna has not moved in 3 days is she ok
By Blaine Solomon 1 year ago
My shark hasnāt moved since september, when i first got my bracelet. whatās going on?
By Meg 1 year ago
Olive, like many others have stated, hasn't updated in months...since June, as of this comment it is October. Lack of addressing the issue, I won't bother trying to support again.
By Erin 1 year ago
I bought a penguin bracelet for my sister and Lio hasn't moved since October 4th. It's not even that he isn't moving, it's just that the app hasn't updated the location at all. I was going to buy more bracelets, but I want this issue fixed first
By Peyton Johnston 1 year ago
My hammerhead shark Eddie has not moves since September 23 what is going on is she dead
By Christine Moran 1 year ago
I have never been able to use qr codes on my Samsung phone. I am not directed to a website after pointing my phone. Is there another way to track my animals?
By Meredith Ritch 1 year ago
I bought my daughter 2 bracelets for her birthday, but the penguin and the sea turtle have not moved in 3 weeks. Are they dead? What seems to be the problem?
By Kathy Kirkham 1 year ago
I cannot get the app to load it just keeps spinning and says pending.
By Lori Conway 1 year ago
Can't get QR code to open on my camera
By Tasha Carrigan 1 year ago
Olive the turtles location hasn't been updated in 2 months.
By Patricia 1 year ago
Last time Babu was tracked shows January 7th. What happened to Babu?
By Ivee 1 year ago
The shark I track hasnāt updated in almost two weeks. Is it an app problem or something happened to the hammerhead ? How can app determine if everything is ok with the animal ?
By Roberta Rapley 1 year ago
Fahlo app not opening at all today
By Isabella 1 year ago
My tracker for my shark, Babuās location has not been updated in a week. Is he dead??? Help???
By Danielle Cassano 1 year ago
Good morning, I just received Bobbi, a polar bear bracelet, however the app seems to be tracking a turtle. Can this be resolved?
By Heather 1 year ago
No update on my hammerhead shark Maverick since October of 2021.
By Heather 1 year ago
No update on my hammerhead shark Maverick since October of 2021.
By Jeffrey Killian 1 year ago
Iām not sure my tracking bracelet is working. It hasnāt updated since July 8th. Iām sure the shark has moved since then. Surely?
By Sydni Starnes 1 year ago
Hello! I recently purchased a sea turtle bracelet, and have began tracking Olive our green sea turtle. I am running this as a program for senior living residents. Unfortunately, our tracker has not been updated since June 5th. How can we resolve this so my residents can see our turtle in action? Thank you
By Brooklyn 1 year ago
My shark (Chum) was gifted to me half a year ago, but suddenly the data reset and it says he was released just a few days ago, but all other times I checked the site he had been released a year ago.
By Janine Mey 1 year ago
No tracking information since may 10,2022
By Avonlea Duplantis 2 years ago
I was checking on my sea turtle (Coral) and she only moves at night. I thought since I am on spring break maybe I can see her moving. So I just checked my app and it says her last location was April 6, at 3:29 am. But it is currently April 6, 12:14 am so maybe itās a time change but itās really confusing and I wanted to fix it so could you maybe help with my problem. Thanks, Avonlea Duplantis
- Poachers could use the app to track animals
- Poor customer service
- App bugs and glitches
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Complete guide to troubleshoot Fahlo Animal Tracker app on iOS and Android devices. Solve all Fahlo Animal Tracker app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Fahlo, developers of Fahlo Animal Tracker.
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Developer: Fahlo
E-Mail: [email protected]
Website: Visit Fahlo Animal Tracker Website
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Developer: Max Planck Society
E-Mail: [email protected]
Website: Visit Max Planck Society Website
The Fahlo Animal Tracker lets you add your animals to an interactive tracking map to follow their journey, learn more about them, get important updates, and more! We started this mission in 2018, and since have been fortunate to donate hundreds of thousands of dollars to save wildlife. We partner with non-profit organizations to create bracelets that come with a real animal to track. We are Fahlo.