Are you having issues? Select the issue you are having below and provide feedback to Fahlo Animal Tracker.
- Poachers could use the app to track animals
- Poor customer service
- App bugs and glitches
Can’t track my animsl
I tried to login, but it says that my email is already being used.
Can’t download the app on my iPhone 14. Why?
Can’t login. Error message
My code was rejected.
The app won't let me sign in. When I enter my information and press enter nothing happens.
Why won't the fahlo tracking app work on my Samsung galaxy s7 phone. What version of android do I need?
All of a sudden I cannot open my Fahlo app. It wants my email address and then my name, but then says it can't connect because my email address already exists. I just want to open my one and only account. Please help!
I updated the app, can't find my animal that I already had before updated, and the app keeps closing on me
We bought 6 bracelets for Christmas. None of the animals show any movement....some for weeks and some for months. Please let us know what to do
Our giraffe has not moved since April. My granddaughter asked if it died 😢😢😢
Bought a lion and I’ve checked each dot in his path, and they all say 00:00 and the most recent says tomorrows date?
My shark, Boo hasn’t moved in a month.
App will not work.
Me and my daughter both got turtle tracking bracelets but neither one of our animals have moved. Ours have had the same locations since we got them back in March of this year. My turtles last location was from October 26th at 3:05am. My daughters turtles last location was from November 15th at 4:15am
My animal has not moved in a month. Is this normal. If not can I get a new one.
My animal has not moved since May 15th 2023. and it is not June 5th 2023.
My turtle pop tart hasnt moved since May 15 @ 3:53am. But my lion Sarah’s shoes her moving each day. How do I know what happened to my turtle?
I got my tracking bracelet and was excited to track my giraffe but it hasn’t updated her location since March 19. I lost my QR code that came with the bracelet what should I do?
My shark hasn't moved since March 9th, is it dead?
My no tracking info since April 23
For christmas, my grandma gave me the card to adopt a penguin, Regina, but when i opened up the app it said she hasn’t moved since december 22nd and it it now december 27th. i just wanted to know if there was something wrong with the app or if she was dead
Why hasn’t our elephant moved since august? Is she dead?
Hello I just recently received a polar bear tracking bracelet and I’ when I scan the QR code it says the server can’t be found so I’m unable to start tracking. Is there anyway I can get this fixed? Thank you for your time
I have not been able to Coral my turtle since Novermber 15, 2022. Is she dead?
My turtle pancake hasn't updated since July, so why is that?
My loggerhead seaturtle Esther hasn't moved since December 1st is she okay? Did she get eaten by a tiger shark?
I recently started tracking a turtle and shark. The turtle, Olive, hasn't updated in about 6 months and the shark, Eddie, hasn't updated in a few weeks. I'm sure they would have moved since then. Are they okay??
Just bought a bracelet for grandson and would like to cancel the order. He won’t be able to use it
My turtle Donna has not moved in 3 days is she ok
My turtle Donna has not moved in 3 days is she ok
My shark hasn’t moved since september, when i first got my bracelet. what’s going on?
Olive, like many others have stated, hasn't updated in months...since June, as of this comment it is October. Lack of addressing the issue, I won't bother trying to support again.
I bought a penguin bracelet for my sister and Lio hasn't moved since October 4th. It's not even that he isn't moving, it's just that the app hasn't updated the location at all. I was going to buy more bracelets, but I want this issue fixed first
My hammerhead shark Eddie has not moves since September 23 what is going on is she dead
I have never been able to use qr codes on my Samsung phone. I am not directed to a website after pointing my phone. Is there another way to track my animals?
I bought my daughter 2 bracelets for her birthday, but the penguin and the sea turtle have not moved in 3 weeks. Are they dead? What seems to be the problem?
I cannot get the app to load it just keeps spinning and says pending.
Can't get QR code to open on my camera
Olive the turtles location hasn't been updated in 2 months.
Last time Babu was tracked shows January 7th. What happened to Babu?
The shark I track hasn’t updated in almost two weeks. Is it an app problem or something happened to the hammerhead ? How can app determine if everything is ok with the animal ?
Fahlo app not opening at all today
My tracker for my shark, Babu’s location has not been updated in a week. Is he dead??? Help???
Good morning, I just received Bobbi, a polar bear bracelet, however the app seems to be tracking a turtle. Can this be resolved?
No update on my hammerhead shark Maverick since October of 2021.
No update on my hammerhead shark Maverick since October of 2021.
I’m not sure my tracking bracelet is working. It hasn’t updated since July 8th. I’m sure the shark has moved since then. Surely?
Hello! I recently purchased a sea turtle bracelet, and have began tracking Olive our green sea turtle. I am running this as a program for senior living residents. Unfortunately, our tracker has not been updated since June 5th. How can we resolve this so my residents can see our turtle in action? Thank you
My shark (Chum) was gifted to me half a year ago, but suddenly the data reset and it says he was released just a few days ago, but all other times I checked the site he had been released a year ago.
No tracking information since may 10,2022
I was checking on my sea turtle (Coral) and she only moves at night. I thought since I am on spring break maybe I can see her moving. So I just checked my app and it says her last location was April 6, at 3:29 am. But it is currently April 6, 12:14 am so maybe it’s a time change but it’s really confusing and I wanted to fix it so could you maybe help with my problem. Thanks, Avonlea Duplantis
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