Covidom Patient app not working? crashes or has problems?

Covidom Patient Status

Last Updated on 2021-07-07 by Assistance Publique-Hopitaux de Paris

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Common Covidom Patient Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Covidom Patient app on iOS and Android devices. Solve all Covidom Patient app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Covidom Patient iPhone Issues and Solutions

Covidom Patient iOS app crashes, not working, errors
Covidom Patient iOS app network issues
Covidom Patient on iOS has black/white screen

Covidom Patient Android App Issues and Solutions

Covidom Patient has errors/crashing/not working
Covidom Patient server network connectivity issues
Covidom Patient has black screen

Covidom Patient iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Covidom Patient app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Covidom Patient app crashes or not working on Iphone (iOS):

Close and restart the Covidom Patient app on iPhone
Update Covidom Patient app to the Latest Version for iOS
Uninstall and reinstall Covidom Patient iPhone app
Update your iPhone to the latest iOS version

Fix Covidom Patient on iPhone unable to connect to server/internet connection issues::

To resolve Covidom Patient network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Covidom Patient black/white screen (blank screen) on iPhone:

Follow the Covidom Patient iOS app troubleshooting guide Here →

Covidom Patient Android App Issues and Solutions

Fix Covidom Patient not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Covidom Patient app issues:

Force Stop the Covidom Patient App
1. On android, goto "Settings" » click Covidom Patient app. » click "Force Stop".

Update Covidom Patient to the latest version on PlayStore

Clear Covidom Patient App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Covidom Patient app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Covidom Patient.

Fix Covidom Patient unable to contact server/ Covidom Patient internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Covidom Patient » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Covidom Patient » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Covidom Patient on android.

Solve Covidom Patient black/white screens issue on Android:

Follow the Covidom Patient android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Assistance Publique-Hopitaux de Paris, developers of Covidom Patient.

About this app

En cas de besoin, le personnel soignant prend le relais et rentre en contact directement avec le patient pour lui donner ses consignes. *** La solution COVIDOM n'est pas en libre accès et est UNIQUEMENT disponible pour les patients suivis par des services hospitaliers utilisateurs de la plateforme. Covidom est une application qui permet aux patients porteurs du virus COVID-19 de bénéficier d’un suivi à distance (ou télésuivi) quotidien. De son côté, l’équipe soignante sait comment le patient vit au quotidien et est alertée si le patient a besoin d’une attention plus particulière. Il peut répondre à des questionnaires médicaux qui sont analysés en temps réel.