Hik-Connect Status
Are you having issues? Select the issue you are having below and provide feedback to Hik-Connect.
problems reported in the last 24 hours
Summary of Hik-Connect Problems 😠👌🔥
- Account vanishes as soon as you log in.
- Update made all cameras automatically display as Basic.
- System crashes often.
- Company's Tech Support only works bankers hours 9-5.
214 Reported Issues: 😵🆘🛟🚨📢
Following the recent iphone app update the app now doesn't work? Previous version works on my other apple devices.
Notifications switched on yet I’m not getting them on the updated app. Tried all usual and nothing works to fix it.
No padlock icon on video doorbell for over a week. Doorbell does not make any sound. Cannot open door from screens in house
It keeps crashing on iPhone 13 plus
My play back isn't working, been like this for a week now.
How do I get motion activated only on cameras, and should remote handset work
My HIK connect has closed. It cannot open because of the bug. I have advised you to fix it and I update it after. Thanks
On my android phone, the hik-connect app is starting, but the camera footage is not loading. The “streaming” stops at about 84% and after a few seconds the message “connecting failed” appears. I have tried Wi-Fi and 4/5G data. Still nothing. I have even deleted and reinstalled the app.
Hikconnect app not working in my mobile with mobil data
Dashcam app crashing. Can login but cant connect dashcam
Keep crashing! It kicks me out!!
the app in mac mini always crashes when i click the back arrow to view another camera. tnx
my AX Pro device suddenly is not showing up on my Hik-Connect, however my NVR still there, anyone can help how can I retrieve it back, thank you
Tidak bisa putar ulang
Hi When I switch to 4G on my phone it does not send notification about line crossing when I test the camera. I have to keep clearing the cache of the app and then it will work on mobile data. Please can you help?
Same issue as Wayne Live View is not working on app
hik app no longer displays live stream but when i tap the picture it updates. So the live streaming is not working
Since iOS update keeps rebooting every time I go on app. Anyone else having any issues?
Hikconnect app keeps crashing. New updated app even worse. Please send me a link to go back to the old version. New app is not user friendly. Worst app ever.
My app won't let me open my hik cameras on my Samsung says the app has a bug and force closes
I have downloaded hik connect on android tv through apk file but the app closes very often. It hangs and then closes. Please suggest what to do.
hik connect app hardening plug in is experiencing anomalies
Hi My Samsung indicates that the App has a bug and therefore just goes out. Thank
App on iPhone 13 was perfect until 2 weeks ago. Cameras keep going offline although the are perfectly online via computer using IVMS 4200 for Mac
hik connect app hardening plug in is experiencing anomalies
“Recent live view” closes by itself immediately after I tap to open it.
It's saying hik connect app has a bug
I cannot get my cameras working can I get serviced
Hik-xonnext app does not open at all
App closes by itself immediately after I open it.
Have a Problem with Hik-Connect - for End user? Report Issue
Common Hik-Connect Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Hik-Connect app on iOS and Android devices. Solve all Hik-Connect app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hangzhou Hikvision Digital Technology Co., Ltd., developers of Hik-Connect.
All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale. The Hik-connect app is designed to work with Hikvision series DVRs, NVRs and IP cameras which support Cloud P2P function. It also allows you to play back recorded video to search every milestone of your life. It allows you to live view your cameras remotely. When motion detection alarm of your device triggered, you can get an instant message notification from Hik-connect app.
