Hik-Connect app not working? crashes or has problems?

Hik-Connect Status

Published by on 2022-09-02

The Hik-connect app is designed to work with Hikvision series DVRs, NVRs and IP
cameras which support Cloud P2P function. It allows you to live view your
cameras remotely.


I have a problem with Hik-Connect

Are you having issues? Select the issue you are having below and provide feedback to Hik-Connect.


Hik-Connect - for End user problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working
80.3%

Something else
54.6%

Photo/Video
10.4%

Login
6.6%




Reported Issues: 100 Comments

By Jasper Jonker
Oct 03 2022

Hi My Samsung indicates that the App has a bug and therefore just goes out. Thank



By BV Goldswain
Sep 20 2022

App on iPhone 13 was perfect until 2 weeks ago. Cameras keep going offline although the are perfectly online via computer using IVMS 4200 for Mac



By Jawad afridi
Sep 07 2022

hik connect app hardening plug in is experiencing anomalies



By Sam
Sep 06 2022

“Recent live view” closes by itself immediately after I tap to open it.



By Barry
Sep 01 2022

It's saying hik connect app has a bug



By Robert Watson
Aug 30 2022

I cannot get my cameras working can I get serviced



By Sujith Jayasekera
Aug 28 2022

Hik-xonnext app does not open at all



By Kelly
Aug 26 2022

App closes by itself immediately after I open it.



By Theodore Pritchett
Aug 24 2022

Hi. My Hik app closes by itself immediately after I open it. Please help me.



By Sid Blake
Aug 24 2022

it keeps telling to clear history, when I touch my screen nothing happens, what do I do.



By Foreman
Aug 24 2022

Same issue as other users.After last update, app does not open. Was working fine before last update.
Please FIX this bug or alternatively send pre-update version for reinstall. Think of your reputation!!



By Andrias
Aug 23 2022

Samsung S20 and getting the message, 'App has a bug'.

Uninstalled the App and trying to install the update from APKmirror - that App is even worse, riddled with adverts that are deliberately placed so that you click on those rather than the download you actually want, very frustrating



By Jonathan pritchard
Aug 21 2022

Cameras keep going offline



By Haji Junaid Ahmed
Aug 21 2022

i have a problem with hik-connect cctv

the message show:
hik-connect is experiencing crashes please connect



By Steve Jones
Aug 20 2022

The app wont open at all.auto closes on my S22+ samung android. Was fine this morning. Message comes up and says hik connect closed becaue this app has a bug the developer provides a fix for this error.



By Vincent
Aug 20 2022

App gives a message of it having a bug and it stopped functioning



By Deepraj Singh
Aug 19 2022

my app does not open on my Samsung s22+ phone - it auto closes eventide I try to open it



By Kevin
Aug 19 2022

Updated to Version 4.25.0.0812 from apkmirror.com and it works now.



By Hameed Hassan
Aug 18 2022

I googled and downloaded hik-connect version 4.25.0.0812 from apkmirror.com , it works for me.



By Michael w Galley
Aug 15 2022

Having trouble launching app .I have tried reinstall app but still won't launch.



By Shafiq Khan
Aug 15 2022

App is crashing again and again. Also don't see it on play store.



By Sergio
Aug 14 2022

L'app da diversi giorni si chiude subito dopo l'apertura. La vecchia versione su telefonini più datati continua a funzionare, finora.



By Evagoras
Aug 14 2022

HIK connect has a new APK dated 8-12-2022 version 4.25.0.0812. I tried and it works now



By Kami
Aug 14 2022

App crashed please help



By Frances Wright
Aug 13 2022

App not opening



By Carlo
Aug 13 2022

HIK connect has a new APK dated 8-12-2022 version 4.25.0.0812. I tried this morning and it works.



By Bandu
Aug 13 2022

New Version Crashing. Please fix the bug Hik.
for Now, this old version is working fine 4.20.0.1111.
Can download by google.



By Ciarán Devitt
Aug 13 2022

Delete current app.. Go to apkmirror and download older version of Hik Connect. Worked for me and least I've access to cctv for for now. Will update to newer app in a few weeks when it should be resolved.



By Kevin
Aug 13 2022

App not working for me . It flash then dissappear.



By Janet Boak
Aug 13 2022

Diwnloaded the new version of hik connect from hik connect app store, still can't view on my mobile, getting very annoying now



By Barbara Cannata
Aug 13 2022

Ho un Galaxy A 52s. La app si chiude automaticamente e mi segnala un bug. Ho provato a cancellare i cache, a disinstallare e reinstallare la app e riavviare il telefono, ma si continua a chiudere



By Ady
Aug 13 2022

Go to hikvision appstore to get the latest version 4.25 of HikConnect. Mine works well after update.



By Asanga
Aug 13 2022

Same problem as many others facing.
Can't open the app crashes saying bug issue. It works on my old iPhone XS, but not on my s22 ultra.



By John Q
Aug 13 2022

Since the update of my Galaxy Fold 3 it stopped working, two day ago



By Harry
Aug 12 2022

App was updated on the 12th of August and now opens for me.



By Oliver E Gutierrez
Aug 12 2022

I just reinstall older version, is working again



By Fabio
Aug 12 2022

Stesso problema, android 12, l'app si chiude subito.



By Jodie
Aug 12 2022

Not working



By Michael Hadj
Aug 12 2022

Not working on samsung s20 mobile for the last two days ut still working on samsung tab s7+. When is it expected to be resolved? Alarm and cctv system can't be seen remotely.



By Susan Hancock
Aug 12 2022

I have managed to resolve the problem on my Samsung Android A52S 4G by downloading and installing V4.24.1 and restarting and it is now working as before.



By Evagoras
Aug 12 2022

Hik connect app now not working, cant open show has bug



By Steven Chua
Aug 12 2022

Samsung galaxy Galaxy A72.
Hik-Connect unable to work. Flash and close. Un-install and re-install still unable to work. Error msg shows "Hik-Connect close because this app has a bug".
Urgent! Pls help to fix as soon as possible because I need to check safety of old parents at home.
Thank you.



By Steven Chua
Aug 12 2022

Samsung galaxy Galaxy A72.
Hik-Connect unable to work. Flash and close. Un-install and re-install still unable to work. Error msg shows "Hik-Connect close because this app has a bug".
Urgent! Pls help to fix as soon as possible because I need to check safety of old parents at home.
Thank you.



By Janet Boak
Aug 12 2022

Hi, haven't been able to view my hik cameras on my mobile ( Samsung) a message flashes up to say a bug in the app and to update when it's been fixed...how do I do this please



By Janet Boak
Aug 12 2022

Hi, haven't been able to view my hik cameras on my mobile ( Samsung) a message flashes up to say a bug in the app and to update when it's been fixed...how do I do this please



By Bob Crowe
Aug 12 2022

Hik-connect app stopped working. Gives all white screen for a second and then reports there is a bug.



By Sammy
Aug 12 2022

App won't open, closes in milliseconds



By ABDUL MATEEN
Aug 12 2022

Status quo. Still not working. Honestly don't know if hik vision putting any effort to remove this bug.. Atleast give a timeline till app is up and running. Thank you.



By Elite
Aug 12 2022

Not working. Turns to white screen for a second and then turns off. Same problem as stated in All the rest of comments



By Roberto Burrowes
Aug 12 2022

The Hik-connect app suddenly stop working on my samsung S22 ultra. Works perfect on my samsung tablet and iphone 12. The app starts like for a second and go off.



By Highlander
Aug 12 2022

Same as others, suddenly from nowhere, app has a bug and closes on start. Wont start since. Reinstall doesnt help, changes nothing.
I had an older installer file, gave it a try and it works.
Phone is a Samsung S21 with the recent G991BXXU5CVGB.
Version of the installer that works is 4.20.0.1111.
So I think its something in conflict with the recent apk and this android.
Hope I could help some of you guys!



By Naveen
Aug 12 2022

Hi,
Since yesterday the app flashes a white screen for a second and then closes. My telephone is: Vivo X70 pro.Tried to re-install does not help.



By Tester
Aug 12 2022

Hik-Connect just started crashing after six months of working flawlessly. My new Samsung A53 reports the software has a BUG and is consuming too much battery.



By Tester
Aug 12 2022

Hik-Connect just started crashing after six months of working flawlessly. My new Samsung A53 reports the software has a BUG and is consuming too much battery.



By Mike
Aug 12 2022

Same as everyone else, inconvenient but I'm sure they're doing they're best to fix it, being a fisherman I've plenty of patience.



By Hassan
Aug 12 2022

The following message appears when we try to open app " the app has a bug" and can't be opened



By Mikael Nygren
Aug 12 2022

Hi! My Customers is having trouble with Hik Connect crash on New Android phones? It seems to have started some days ago...



By Rp
Aug 12 2022

Not working since yesterday.



By Dave Edwards
Aug 12 2022

Use hilook app instead worked for me



By Bernard
Aug 12 2022

Hi,
Not sure what's wrong to my hand phone (VIVO X70). All this while my Hik-Connect - for End User app was working nicely until the recently , i have updated it once it was pop-up for update. Thereafter, it doesn't work at all and couldn't go in at all as it briefly kicked me out or close immediately.

I tried many times to uninstall and reinstall, and the app couldn't work at all.

Once I reinstalled again and click open...,
The msg shows " Hik-Connect app hardening plug-in is experiencing anomalies"

Another clicked again against the app, it shows "Hik-Connect runtime exception" and " Hik-Connect is experiencing crashes. Pls contact ..."

My family members which are using Android and i-phone which had have no issue issue to open it.

It's because the new version (v 4.24.1.0715(166) 2022-07-18, 19:38.34) app is not so compatible to my Vivo x70 or some other phones as well or the app has its own issue?

pls help to provide solution .

Regards
Bernard



By Bernard
Aug 12 2022

Hi,
Not sure what's wrong to my hand phone (VIVO X70). All this while my Hik-Connect - for End User was working nicely until the recently , i have updated once it was pop-up for updates. Thereafter, it doesn't work at all and couldn't go in at all as it briefly kicked me out.

I tried many times to uninstall and reinstall, and the app couldn't work at all.

One I reinstalled again and click open...,
The msg shows " Hik-Connect app hardening plug-in is experiencing anomalies"

Another clicked again against the app, it shows "Hik-Connect runtime exception" and " Hik-Connect is experiencing crashes. Pls contact ..."

My family members whihc are using Android and iphone which had have no issue issue to open it.

It's because the app is not compatible to my Vivo x70 or the app has its own issue?

pls help to provide solution .

Regards
Bernard
H/P no. 60122575296



By Manjit
Aug 12 2022

I can't open my app when I press to open it not open go back to the hik log



By Trevor Cook
Aug 12 2022

Just been on there website and downloaded a update, works fine now



By Phil
Aug 12 2022

Downloaded older version and got app to work again. Obviously problem with new update. Tried several older versions before finding one that would launch on Pixel 4a so your mileage may vary.



By Adrian Thackurie
Aug 12 2022

My app keeps closing and my phone saying, it has a bug.



By rajesh able
Aug 12 2022

cannot open the app, it says it has a bug. any fix on this error?



By Aiman
Aug 12 2022

I can't open the app.the app crash



By Patrizia
Aug 12 2022

Hi,
Since yesterday the app flashes a white screen for a second and then closes. My telephone is: huawei p20 pro.Tried to re-install does not help.



By Ravi
Aug 12 2022

Hik connect app not working, cant open show has bug.plz resolve issue asap



By Corinne
Aug 12 2022

Can't open app! I get this app has a bug. I Uninstalled and reinstalled. Turned phone off and on and still nothing. What do I do?



By NG WENG SUM
Aug 12 2022

What happened? the apps crashed after updating. Please rectify asap.



By Gilbert Rom
Aug 12 2022

guess we're on the same boat regarding the crashes Hikconnect app Samsung reported a bug on the app. I think it's the new update of Andriod 12 that cause the problem, I can't view it on my mobile. but on my computer hik-connect is working fine



By Nancy FLORES
Aug 12 2022

Not working still shows the app have a bug , can you pleasexlet us know went this is going to be fix. Thanks



By Alex
Aug 11 2022

App keeps crashing and won't open. Can't access my security system. CCTV or alarm system



By Keith Brown
Aug 11 2022

Please fix bug which is crashing the app! Thank you!



By Neal Harrison
Aug 11 2022

I am a network engineer and install hikvision product on a daily basis.

Never any issues until today, I'm assuming an update was released as android no longer works, IOS is fine.

Frustrating as all our Devices are android and with over 200 live systems a lot of our clients are having the same trouble and understandably concerned. We actually installed a solar powered system yesterday. The unit cost £1200 + Vat and then installation, travel, hotel, expenses + other costs all came to a high invoice for our client who was extremely happy with the outcome, that was until he woke up today. As a CCTV installation company we will look after this client at a cost to ourselves. I would ask what hik are doing about this for us all out there using there products???



By Sameh Goda
Aug 11 2022

App not working, seems to flash for a second then disappears. Have uninstalled and reinstalled but still not fixed.
لا يعمل التطبيق بعد التحديث الأخير



By Steve
Aug 11 2022

Same problem as everyone else. Had no acces to cameras. Working fine until tried today. Opens then closes immediately. Error message saying app has bug. Uninstalled and reinstalled several times on Samsung Galaxy S12, (Android).
Please help HIK URGENTLY!



By NP
Aug 11 2022

App flashes a white screen with a message that there is a big to be fixed. It says clear cache. I cleared the cache with no improvement. I uninstalled and reinstalled the app. Problem continues.please assist asap



By Craig Jones
Aug 11 2022

My app won't open, tried to upgrade but not having it. Samsung S20. Hopefully something will get sorted soon.



By R Garner
Aug 11 2022

Hic connect app keeps crashing. Message says app has a bug. Stopped working this morning.



By Mateen
Aug 11 2022

Hik connect on is not loading on my Mi12...rather the app shuts down in a few milliseconds when opened.



By Johan Kleynhans
Aug 11 2022

Application is crashing



By James
Aug 11 2022

The same problem as all the other people, app crashed and no response



By Rebecca Pedersen
Aug 11 2022

Same as many others won't open states there is a bug tried removing and reinstalling.. I have samsung s21



By Shamsudeen Kunju
Aug 11 2022

App not working



By Patricia Hayward
Aug 11 2022

App won't open..message says that there is a bug , to wait for fix...its been 2 days where is the fix..this needs to be corrected ASAP.



By Jan O Dwyer
Aug 11 2022

Same problem as everyone else....when will this be fixed... never again up dating this app. Happens every time



By Deon Nolte
Aug 11 2022

getting error: "Hik-Connect closed because this app has a bug. Try updating after developer provides a fix" Uninstalled and reinstalled app with same results. Looks like many others are in the same boat, when will a fix be available?



By ABDUL MATEEN
Aug 11 2022

App opens and closes in few Milli secs.



By ABDUL MATEEN
Aug 11 2022

The app doesn't opens despite re-installing.



By ivan jerinic
Aug 11 2022

I cannot open the app. It crashed right a way and there is no solution to bring it up. It has a bug and its related to new android update since this problem occurred after phone has been updated. Please have a solution asap!



By Mark
Aug 11 2022

It look like google has blocked this app from working because of spat with USA and China app was working fine until android updated on my phone now it just closes as soon as it is started, ive uninstalled and reinstalled it states this app could be dangerous.
The app is no longer available in play store for the reason above.



By Jonathan Alfaro
Aug 11 2022

App crashes immediately after starting for milliseconds, tried restart tried uninstalling and re install still doesnt work. Developers must take action ASAP. The same problem that all people. Thanks for your help!



By Fabitha
Aug 11 2022

My hik connect app is not working.. message of hik connect app crashed is appearing in window.. please remove the bugs ..



By Darren
Aug 11 2022

App not working, seems to flash for a second then disappears. Have uninstalled and reinstalled but still the same. When will this be fixed???



By Lateefahmed
Aug 11 2022

Not warking



By AB
Aug 11 2022

My Hik Connect won't open app can't contact them, can't believe how money we spent on these cameras, no customer service



By Michael C.
Aug 11 2022

My Hik-Connect App continue to close itself when I open it. In few words "DOESN'T WORK!" Please repair the bug as soon as possible. It's a surveillance system for God sake. I need to see at home if everything is alright...
Asus Rog Phone 5, Android 12



By patrizia iemmolo
Aug 11 2022

The app doesn t open at all. Before this morning It worked fine





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About this app

All you need to do is creating an account and adding device into the account, then you can enjoy the real-time video from cameras on a global scale.  The Hik-connect app is designed to work with Hikvision series DVRs, NVRs and IP cameras which support Cloud P2P function.  When motion detection alarm of your device triggered, you can get an instant message notification from Hik-connect app.  It also allows you to play back recorded video to search every milestone of your life.  It allows you to live view your cameras remotely. 



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