Patient Gateway app not working? crashes or has problems?

Patient Gateway Status

Published by PARTNERS HEALTHCARE SYSTEM, INC on 2023-11-15

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Reported Issues: 1 Comments

By Robert Gad 1 year ago

I am getting message: "Server Error. Please sign out and sign in again." Was not signed in at the time of error. There is a button "Sign Out," but clicking upon it does not do anything.

Common dislikes about Patient Gateway app

- Doesn't work when upgraded to iOS13

- Lack of autocorrect

- App times out and logs out after about 5 minutes of use

- Double inbox is pointless

Have a Problem with Patient Gateway? Report Issue

Common Patient Gateway Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Patient Gateway app on iOS and Android devices. Solve all Patient Gateway app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Patient Gateway iPhone Issues and Solutions

Patient Gateway iOS app crashes, not working, errors
Patient Gateway iOS app network issues
Patient Gateway on iOS has black/white screen

Patient Gateway Android App Issues and Solutions

Patient Gateway has errors/crashing/not working
Patient Gateway server network connectivity issues
Patient Gateway has black screen

Patient Gateway iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Patient Gateway app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Patient Gateway app crashes or not working on Iphone (iOS):

Close and restart the Patient Gateway app on iPhone
Update Patient Gateway app to the Latest Version for iOS
Uninstall and reinstall Patient Gateway iPhone app
Update your iPhone to the latest iOS version

Fix Patient Gateway on iPhone unable to connect to server/internet connection issues::

To resolve Patient Gateway network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Patient Gateway black/white screen (blank screen) on iPhone:

Follow the Patient Gateway iOS app troubleshooting guide Here →

Patient Gateway Android App Issues and Solutions

Fix Patient Gateway not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Patient Gateway app issues:

Force Stop the Patient Gateway App
1. On android, goto "Settings" » click Patient Gateway app. » click "Force Stop".

Update Patient Gateway to the latest version on PlayStore

Clear Patient Gateway App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Patient Gateway app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Patient Gateway.

Fix Patient Gateway unable to contact server/ Patient Gateway internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Patient Gateway » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Patient Gateway » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Patient Gateway on android.

Solve Patient Gateway black/white screens issue on Android:

Follow the Patient Gateway android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at PARTNERS HEALTHCARE SYSTEM, INC, developers of Patient Gateway.

58.82% Contact Match

Developer: Mass General Brigham, Inc

E-Mail: [email protected]

Website: Visit Patient Gateway Website

About this app

Use Mass General Brigham Patient Gateway to view health information and communicate with your doctor.