DMSS Status

My app just shows failed to connect, but my brother can see the video stream in his android.

I cannot access the General tab; the app keeps kicking me out on my Samsung Galaxy S23.

Since the recent update I cannot access my cameras through the DMSS app. It works from my hard drive/monitor. Obviously I am not the only one having this problem since the last update

Cannot get live pictures and no motion notifications and cannot play the notifications that are there it has worked well for the last year but did drop out yesterday for a couple of hours

Hello! I have a problem with my dmss app...when i try to put on playback mode,,regular,, my app say there is no record..Please help about this! Thank you!

Having issues with push notifications to Iphone12 max pro

Unable to use playback on most cameras. How do I fix this? Very frustrating as we felt someone was in our backyard

I have 10 cameras of which two of them are IPC. The IPC cameras are apparently connected yo the Internet. We have no issues with our Internet. These two cameras when live or play back, they show pictures in stills and jerky movements. They stall and become difficult to follow movements of subjects. Yet if I were to record a portion and play back, it plays smoothly. We have no such issues with the other 8 channels. These other channels are apparently not connected via Internet.

Since this new Version or Update, Playback doesnt work properly, it always bounces back. no matter how often you put it on the time stamp you want it to be.

Playback button on new format doesn’t work. As. You move it to where you want to look it just bounces back to the beggining

In recent days I do not receive notifications (from security cameras) from DMMS app. I cant be certain, but think ths may relate to update to latest version of iOS (17.02)

Fails playback on iphone, blankscreen/picture??

I cannot access recordings via app after losing power to my home. The hard drive has retained them but I cannot see them on the DMSS app

Hi there, since some time I can't see our cameras on my iphone12 anymore. Looks like it lost its connection somehow. How and where in DMSS app setup or device settings can I check up on correct settings? Thx indeed marion

App not showing up in notification apps so not receiving notifications. Have turn notifications on in app but app not appearing on my Samsung s23 settings.

en el modo "PLAYBACK" en la detección de movimiento "HUMANO" o "VEHÍCULO" me aparece el error que no hay grabación, cuando en antes me funcionaba perfectamente y en el grabador también puedo filtrar correctamente las mismas búsquedas.

Dmss keeps going offline every few minutes for a few minutes. Started after a really bad thunderstorm. The cameras show images but the door will not load says connection failed now we can not use the doorbell or app to access our door. The doorbell is flashing green, the app says failed to connect. We did a reboot and our router shows it connected. There are orande lights on two of the plugs we changed them and those two are still orange all of the cameras are green.

Our device is offline— how to reset

Having problems viewing play back on 4g/5g on iPhone app .

The search filters no longer work when you playback. I can playback 'all' but when I choose 'human' or 'vehicle' filter I get an error 'connection failed. Any ideas on what the issue is? It worked fine until about 3 weeks ago.

Error. Device is not registered

Error. Device is not registered

I have a system with three cameras, with a direct feed to a dedicated PC and by WIFI to two android phones On one phone (a Galexy S10e) the screens show up correctly and the recordings can be accessed with accurate selection of both "Motion: Vehicles" and Motion: Human The other phone (a Galaxy A10) the live feed is good, but when I select playback, the phone will show All but when I request "Motion: Vehicles" or Motion: Human" on any of the camera feeds, A blank screen and the message "No Record-Home" is all I get

Our time stamp is incorrect. It is 15 - 16 minutes fast. Rebooted and it still is incorrect. I cant see any way to re-set manually Richard Carr

CCTV not recording

I have 7 cameras hooked up I can only get 5 to load up mobiley yet all 7 will load directly from Nvr to monitor

Why is DMSS only work in our house but if we use it in the other house or wifi it is not working , it says Connection failed? What are the reason why it is not working to other wifi? Thank you

We have suddenly started having issues on android phone - it won't show any of the cameras. The alarm also does not work it won't send any notifications. Everything was working without issue and fine until about 1 month ago (early April 2023) What is going on?! Very frustrating....

Smart Illumination has disappeared off Android mobile, Ipad and PC Smart PSS

Android phone won't show cameras. The alarm does not work it won't send any notifications.