DMSS Status

Since the recent update I cannot access my cameras through the DMSS app. It works from my hard drive/monitor. Obviously I am not the only one having this problem since the last update

Cannot get live pictures and no motion notifications and cannot play the notifications that are there it has worked well for the last year but did drop out yesterday for a couple of hours

Hello! I have a problem with my dmss app...when i try to put on playback mode,,regular,, my app say there is no record..Please help about this! Thank you!

Having issues with push notifications to Iphone12 max pro

Unable to use playback on most cameras. How do I fix this? Very frustrating as we felt someone was in our backyard

I have 10 cameras of which two of them are IPC. The IPC cameras are apparently connected yo the Internet. We have no issues with our Internet. These two cameras when live or play back, they show pictures in stills and jerky movements. They stall and become difficult to follow movements of subjects. Yet if I were to record a portion and play back, it plays smoothly. We have no such issues with the other 8 channels. These other channels are apparently not connected via Internet.

Since this new Version or Update, Playback doesnt work properly, it always bounces back. no matter how often you put it on the time stamp you want it to be.

Playback button on new format doesn’t work. As. You move it to where you want to look it just bounces back to the beggining

In recent days I do not receive notifications (from security cameras) from DMMS app. I cant be certain, but think ths may relate to update to latest version of iOS (17.02)

Fails playback on iphone, blankscreen/picture??

I cannot access recordings via app after losing power to my home. The hard drive has retained them but I cannot see them on the DMSS app

Hi there, since some time I can't see our cameras on my iphone12 anymore. Looks like it lost its connection somehow. How and where in DMSS app setup or device settings can I check up on correct settings? Thx indeed marion

App not showing up in notification apps so not receiving notifications. Have turn notifications on in app but app not appearing on my Samsung s23 settings.

en el modo "PLAYBACK" en la detección de movimiento "HUMANO" o "VEHÍCULO" me aparece el error que no hay grabación, cuando en antes me funcionaba perfectamente y en el grabador también puedo filtrar correctamente las mismas búsquedas.

Dmss keeps going offline every few minutes for a few minutes. Started after a really bad thunderstorm. The cameras show images but the door will not load says connection failed now we can not use the doorbell or app to access our door. The doorbell is flashing green, the app says failed to connect. We did a reboot and our router shows it connected. There are orande lights on two of the plugs we changed them and those two are still orange all of the cameras are green.

Our device is offline— how to reset

Having problems viewing play back on 4g/5g on iPhone app .

The search filters no longer work when you playback. I can playback 'all' but when I choose 'human' or 'vehicle' filter I get an error 'connection failed. Any ideas on what the issue is? It worked fine until about 3 weeks ago.

Error. Device is not registered

Error. Device is not registered

I have a system with three cameras, with a direct feed to a dedicated PC and by WIFI to two android phones On one phone (a Galexy S10e) the screens show up correctly and the recordings can be accessed with accurate selection of both "Motion: Vehicles" and Motion: Human The other phone (a Galaxy A10) the live feed is good, but when I select playback, the phone will show All but when I request "Motion: Vehicles" or Motion: Human" on any of the camera feeds, A blank screen and the message "No Record-Home" is all I get

Our time stamp is incorrect. It is 15 - 16 minutes fast. Rebooted and it still is incorrect. I cant see any way to re-set manually Richard Carr

CCTV not recording

I have 7 cameras hooked up I can only get 5 to load up mobiley yet all 7 will load directly from Nvr to monitor

Why is DMSS only work in our house but if we use it in the other house or wifi it is not working , it says Connection failed? What are the reason why it is not working to other wifi? Thank you

We have suddenly started having issues on android phone - it won't show any of the cameras. The alarm also does not work it won't send any notifications. Everything was working without issue and fine until about 1 month ago (early April 2023) What is going on?! Very frustrating....

Smart Illumination has disappeared off Android mobile, Ipad and PC Smart PSS

Android phone won't show cameras. The alarm does not work it won't send any notifications.

I am unable to view my cameras remotely on my phone when I am on a different internet connection that the cctv system is on. If I am away from home I am unable to do live view from my phone. But when I am at home and my phone is on same internet wifi with the cctv system I can live view. Please what do I need to do to be able to do a live view when I am away from home on a different wifi network or cellular internet data.

I get push notifications of an alarm but when try to play back it says no record-home

Upgraed to latest version. In the old version, the DMSS alerted and provided a video snap shot and short video. It obeyed the IVS perimeter lines (defined by the camera section in the DVR), and with only the 'intrusion' option selected in the DMSS app Multi Channel Alarm Subscription settings. Now, the updated DMSS app will not provide any alerts or video snap shots unless all requested paramters are selected in the Multi Channel Alarm Subscription. NOW THE DMSS APP DOES NOT OBEY THE IVS PERIMTER LINES DRAWN IN THE CAMERA SECTION OF THE NVR. THIS CAUSES NUMEROUS UNWANTED ALERTS.

Need to log out old users, or stop audio.

Suddenly today my cameras wont load in DMSS - i get a connection failed for all 4 cameras. I just deleted the App cache, set up a new user account and had to update the IP address and it started working again.

Hello. I had my home cameras installed 2 years ago, but unfortunately they have not been working for the last year. I had the guy that installed them over to fix the controls box.he said he had to change the password and the system should be ok.He told me the new password is Create20!! When I tried the new password and it doesn’t work. When I try to access the live cameras, they only boot up to 70% and the word help ,comes up on each camera. Please help . The guy that tried to fix the problem can’t be contacted. How do I change the password, as I can,t remember the old password. Please text. Info. Thank You.

I am not getting alerts on my phone when there is motion by the cameras?

Good morning I’m having an issue for playback when I’m away from my home. I have the auto playback turned on but still nothing

My DMSS cameras have stopped sending notifications for about a month now???? Can you please advise when this is going to be fixed? As it’s a security issue for my family!!

My DMSS also stopped giving me notifications as of about a week ago. Nothing has changed and I have deleted and re installed everything.

Suddenly last week the app stopped sending me notifications. Iv done all the usual things rebooted the security system the Wi-Fi my phone uninstalled and reinstalled the app. Checked all the settings on my phone and app and nothing works. A solution would be appreciated thanks

I stopped receiving motion notifications. Did not change any settings, it just stopped working. Please advise.

Remote control in setup menu doesnt work. When i wanto go there app crash.

The app hangs up at the first page.

When I install the app and click on OPEN it does not open

DMSS is working fine for long time however from yesterday my iphone and andriod device not able to connect. I check the device detail in my ihone and it show the device is "online" however the DDNS is "Failed to Load"

My 6 cameras no longer record at night, black screen, resumes recording in daytime, I contacted the installer he said he would send a tech thurs 11/17 no one showed, no call, called again his mailbox is full, my neighborhood has a surge in burglaries and car breaking I am without security, please help

After Nov 16, 2022 update to Version 1.99.300 DMSS will not open on Android 9.0 Moto G6. Version 1.99.202 worked fine.

I WAS INSTALLED DMSS IN MY MOBILE APP IS NOT OPEN

I have a pixel 4A 4G android operating phone that is fully up to date and I am using the latest DMSS software. My issues are as follows: When I playback instant smart motion detection recordings in the app the person that activated the recording can be seen for about a second in the video recording then they disappear, this happens on all cameras. Unable to playback recorded videos on all cameras in app. Unable to send recorded videos via WhatsApp.

Problems with app on my phone. Can't playback or watch live. Pressed the refresh button, gets to 98% then says 'help'. Tried uninstalling the app but no luck. Doesn't work on other family members phone too. Been like that for 5 days now. Any suggestions please?

Power off for 4 days - now power on though I’m unable to use play back as nothing is being recorded? Was working ok before hand. How do I fix?

Lost all data after factory reset phone.My DMSS account has no option for device password and Username resetting.The camera is working and connected but I cannot access to it because I cannot remember password device and Username.The SN and security code are correct.Howerver I do not know what to enter as device name ,device password and username.Do I have to leave the username admin?

New phone how do I redo on my app

connection failed on iphone

Having the same problem as others on here,getting the ‘prompt’ message and can’t go any further,please sort this as camera is now useless

No notifications. I get this message “ Devices bound through local binding cannot save alarm messages. Each time you close DMSS App, messages from these device will be lost. “

No notifications. I get this message “ Devices bound through local binding cannot save alarm messages. Each time you close DMSS App, messages from these device will be lost. “

On Android phones, there is a msg prompt to check the box to agree on, but I can't go further

you have posted a dialogue box with a permission text box but there is no check box to tick and I cant remove the message

I updated my DMSS app, When i open it now it shows "Prompt" screen to check the box to proceed, problem is there is no box to check, so i can't go any further, I've uninstalled and reinstalled the app 10 times but no box appears for me to check, Can you help as i can't use my cameras on my phone (samsung S10) The app was working fine before i updated it.

Privacy policy update has frozen app on my Android phone

Using an Android phone. Promt message appeared for service agreement but no checkbox to tick. Prompt message is on display whenever I try to access cameras. Now I can't view cameras at all !!! I have an elderly mother I need to keep safe. This needs to be fixed ASAP

A promt screen has appeared to agree to terms and conditions. I can't assess anything on dmss app as prompt page stuck there.

On the Android phone, a prompt comes up to select a checkbox to agree on the new terms and move forward. But there is no checkbox or option to continue. I can’t check my camera at all!

When going in on android phone I am getting prompt msg...tick box but won't let me go any further

When i login im getting a prompt to check a box if i agree ,no box to xheck .it wont let me go any further

Why does the app keep logging out? When it logs me out, I don’t get any notifications including from the doorbell. The poor quality of the app renders the system useless.

Playback events is not working properly. Have anyone a solution?

Playback events fail with no record still receive notification on trip or human but trying to view it says no record

The app is logging me out every time I acces the service via another phone or platform.

I have found the solution!!! Read if struggling with looking at dmss app cctv via mobile data. Uninstall then camera the add device again using the SN scan either by scanning or Manually adding the code. You can get the code and check p2p settings activated in your Web login to your cctv. I hope you can achieve it. I feel so less stressed now and I am gutted no-one helped me achieve this. Good luck 🙂

On two different NVRs (one at our resident and one at our church), when attempting to play back alarm video, I constantly get connection failed, or no record. This stated about two weeks ago.

Will not let me change password

Hi, We have installed dmss app on new phones, did all described in the instruction video on how to import device but we are not receiving any notification when someone rings the door. (We use dmss app as interphone on our building). All tennants that changed their phone are experiencing the same issue and we cannot reach the guy who installed the interphone. Everything works fine for the tenants who did not change the phone after initial installation. Can you please help as this is very inconvenient. Thank you!

I am unable to use the playback function . It just stopped working a short time ago. The live function is working well.

IDMSS plus app not let me login to my camera in Apple phone error login timeout I don’t know what to do

Dear Sir/Madam, I am having recently an issue with my Dmms app installed on my Xiaomi phone. This message appears daily and often: Currently running videos are straining the memory in your device. Any idea why this happens? As it shuts does the app and I need to do a relog. All the time. Let me know if further information are needed from my side. Kind regard, Arben

Hi, neither my wife or I can connect to the cameras and alarm system at our house. We are overseas so quite concerned

DMSS is crashing every time I try to view snapshot messages through my iPhone. Not possible to playback as well. iPhone 7 iOS version: 15.5

There are big gaps in the 'All' view function - the blue band. Camera is recording but I have to view on 'Regular'. My wife is using similar Android phone without problem

App Cannot download recordings of notifications. Goes to around 80 to 90 percent then connection fails. This is on both my late model iPad and 6plus. Apparently the company who I purchased the Dahua cameras from and who hooked them up to the net. They can access data on an android and Dahua engineers can access them on late model iPhone as well as their iPad. I’m lost, please help. Bill

yo solo visualizo otros usuarios a veces no

I have switched from gDMSS to DMSS few days ago and found problem with Local Alarm Input notifications. They wont appear and in DMSS application I cant enable them because app says "No alarm inputs are obtained". On gDMSS Local alarms worked only notification appeared as "unknown alarm". My device is DH-XVR7104HE-4KL-X, DMSS version 1.99.000. Please repair it as soon its possible!

Loads and will not connect.

app opens as soon as i click on play to view a live stream the app crashes

Hi, Suddenly connection fails. Re-install dmss app but still cannot connect. Tried few times but still not work. Regards, Andrew

Like others, the playback starts to load but fails to connect and I get a ‘No recording’ message.

IPhone app crashes everytime i try and tripwire or intrusion messages

motion playback starts to load but fails to connect, I have had nothing but problems with this app since the latest update!

app crashes when try to view the motion detection messages

One of my camera's at night is showing so dark you can't see steps. The other cameras are fine. We had a rain storm last night don't know if that caused the problem. What can I do to fix this?

Account showing in blocklist out of nowhere. Working one night & not the next morning. Still can't get back into it

Cannot access live camera view from my Android. The problem just started yesterday. It will try to load then say no connection. I've restarted my phone and updated and rebooted the camera system and nothing helped.

On apple iphone when you click into alarm message on dmss app it crashes and the app closes, i can not watch my alarm messages, or motion detection videos, the app just closes/crashes when i select alarm message and motion detection.

Hi I have the message ' Devices bound through local binding cannot save alarm messages. Each time you close DMSS App, messages from these devices will be lost' also the play back doesn't store, click on message and it shows the time and tripwire has been crossed, but wont play back video, screen goes blank then back to home screen.

I’ve been having a problem for about a week now. App intermittently connects to WiFi and then the next minute say’s unable to connect to device. I’ve tried everything.

Cameras won’t show on app, saying not connection, it was working fine afew days ago

I am having connectivity issues it’s saying offline all the time and No matter what I do I can’t get it to connect

Dear DMSS support We need to unbind device from Dmss SN:5E02595PAZ2C68C Device model : DH-XVR1B16H

I have used your cameras on computer and phone app for over a year. It now dies not let me connect. It is shown on my list of connections but I cannot see the cameras or get into the IP address I have emailed but please help as four people were connected and now we have no security. Thank you

Unable to connect the app to the NVR it is showing account in Blocklist Please advise