Contact DMSS Support

Can motion be detected on the camera timeline? I used to see a dark blue verticle line on the timeline when there was motion, but it has since disappeared. How do I reactivate this feature? Thank you!

im am not happy with dmss service.ive emailed them 20 times they emailed 3.ive left voice messages and text messages but no one is getting back to me.I feel like since they took my money they dont want to no.the vision on my camera is poor.the neighbour is moaning that the camera is showing parts of his garden.after a week of having cameras 1 fell off the wall.also told them that my tele was not staying where it is so they said they will make the cable longer for me which they didnt.and they have pluged one extention lead into another extention lead.for the price ive paid im not happy.the cameras are not suitable for the purpise that i needed them for.some one needs to come out.

We were robbed on 10.31.23 They took our DVR Security system as well. I need support pulling footage up to the point where they disconnected and removed/stole the security system. Thank you.

No longer able to view live videos of my security cameras on my cell phone You should have a phone support to help fixing the problem

Hi , need someone to talk me through the app . The guy that we had install this system doesn't seem to know what he's doing so every time i have a question he cant remotely help me .

I am unable to connect to the cameras via my cellphone? "Connection Failed" Please advise Thank you

How do I customise my alert tone so that I can hear it at night ?

Have problem getting into app, there is a message headed Prompt. How can I remove it from the screen so that I can access app.

I have 4 cameras on my property. Everything is set up but I don't have any visual on the cameras. How do I get them to work

Hi im having trouble connecting to my cameras when using mobile data but if I switch to wifi at home my cameras work is there going to be an update with the app have been using it for 3 years no problems now it's stopped working

I can see my dahua recorder and all camera's in the app and get notifications. But it is not possible to see the live feed or playback recordings. Get message: failed to connect. App is installed on a iphone and ipad. Both giving same error. App works fine on a android phone, so recoder and account are good.

Ich habe eine Goliath 2-Draht IP Video Türsprechanlage Hybrid, 2 x 7" Innenstation, 1 x Außenstation mit Kamera, 2 Klingel, Fingerprint und Anzeige seit Februar 2021. Bei meinem neuen Handy funktioniert die Push-Nachricht nicht mehr, Türöffner usw. geht. Bei 2 weiteren Samsung Handys funktioniert es. Ich habe das DMSS App und beim Alarm abonnieren kommt die Meldung "Anmeldung fehlgeschlagen". Kann die Push Benachrichtigung nicht aktivieren Bei 2 weiteren Handys funktioniert es. Mein Handy: Samsung Handy Galaxy A41, Modell SM-A415F/DSN. Können Sie mir helfen? Danke Kössler Josef

Hello I have a customer with a new system. They have iPhones(iPhone 11) and want notifications sent to their phones. I have set up motion detection for two cameras. I have set up the same notifications on my cell phone (google pixel6). My cell phone receives notifications ideally, and I can look back at the alarm center and see the detections. On their Phones, they are getting notifications but not seeing them in the alarm center. So they get notified but can't see them in the alarm center area. Please let me know what solution you have for this issue. Thank you,s Sam Gr.eer

Please have someone contact me via voice to help with my app issues which are not functioning. I am not interested in virtual especially those that want my credit card information. 401-946-6166 which is a landline.

I have a shop in Hyderabad I currently live in Australia before I used to watch live here but since two days it is not showing me can you plz give me a call or Email to slove this issue Thanks

When I try and view alarm messages, the event downloads and immediately goes to a black screen which then says I have No Permission to view the event.

I to are having the same problem with my new OPPO phone, playing back recordings in mobile data is a no no, WF FI is ok but this doesn't help me if I'm away from home. Yet I have 2 Samsung tablets and don't have any problem with them, also my old Samsung phone was ok as well, weird. It's long over due for some serious updating to be done. Who's at fault DMSS or OPPO?

I have been using the DMSS App with an iPhone 8 and DMSS HD App with an iPad. I have no problems with viewing clips from Playback.  They are all displayed correctly on a full screen, whether phone or tablet. The problem occurs when you record the clips and save them in Files.  For some reason, any clips stored in Files, are not displayed on a full screen but are instead displayed as squashed/distorted with two big black borders on either side of the screen. This seems to happen on any phone and tablet. Is this an aspect ratio problem? Can this be fixed? Any guidance/advice will be very much appreciated. Regards, Ural

I cannot download or mail footage saved on my phone In addition I have a complaint. DMSS is providing tech support only through a company that requires me to provide credit card information. This is not a appropriate requirement to get tech support.

I got dahua ip intercome tool kit , and connected my phone through dmss application , now when some body ring the bill I got notifications on both mobile and my internal screen , the issue is when trying to open through the application it got hang "not working" , how to solve it??

I need to transfer files that are stored in DMSS in my iPhone to my computer or cloud based file sharing solution but I can’t see how to perform this action. Please help.

Still the newer APP wont work AWAY FROM HOME WIFI , why havent you fixed it yet , its been many MONTHS , and dnt crap on about covid stopping you guys.

I have IDMSS plus on my Iphone XR. When I try to play back video from 27 days ago, its says no record. Does it not go back that far? If not, is there a way that I can get that data?

I have Samsung Galaxy S10+ Plus. For some unknown reason,I cannot access live view or view playback remotely ie away from WiFi ,I Can access everything when i'm away from WiFi,except DMSS ap but as soon as I turn WiFi off on phone it says disconnected. Any ideas ? please help

Can i delete footage on playback?

Hello - I pulled the power plug on my hard drive to change it to a surge protector - anyway - I stopped receiving notifications on my I phone - I had to reboot the system and it worked again - what happens in a power outage ? What if Iam not hone to reboot the system ? is there a way to save the set up notifications if it happens again ?

Trying to get a phone number for customer service but it's impossible. Please call me at 1-347-777-8485 to help me resolve my issue. My app stopped working, it keeps saying login timeout

Al hacer limpieza de archivos (Snapshot, Caché, otros) en el celular se pierde la configuración y hay que volver a configurar nuevamente con el código administrador (QR). Ya identificamos que al borrar contenido en la carpeta Snapshot se pierde la configuración, pero hoy limpie la carpeta "Caché" y otras carpetas -excepto "Snapshot"- y también se desconfiguró. Por favor asistencia para corregir esta deficiencia.

Hi, I have problem on playback, if alarm go off need to check, on cameras, but the timeframe jump back to las hour, say i want to check what happened 22h56, it will jump back to 22h00 and I have to watch the whole 56 min, instead of just going to the time that I need to see... How do I fix this.. .help please.

Although I can access and view the images on my home WiFi. I cannot view when I am using any mobile networks. Please advise?

Cannot get cameras to work on my new phone it will not allow me to boot in the camera serial number 614-580-0138 please call me back.

Upgraded to the new app and I cannot get playback. The system is not recoding which is no good. Need to speak to someone on how to check settings and get it working again.

Logged out and can't log back in saying password is incorrect and tapped forgot password and verification code comes up but when I tap that light blue bar no email is sent with code and screen on iphone 11 doesn't change

The camera system works in the home on my television however it does not work on my phone . How to I coot you this issue . This is very frustrating.

I have the I Phone 11pro and my husband has the 12. I am having issues with the cameras zooming in and not able to come out. How can we resolve this?

hi since upgrading my phone to galaxy s 21 also updated the dmss app i can only get the cameras to work while i am at home using my home wifi but when i go away from home and try to use my data from my phone it doesn't seem to work , can you please help me fix it i need to be able to check my house while away and i cant now it is very important to me to get this fixed as soon as possible thank you

Trip notifications are taking 20 minutes to or more to get notified.

Good day could you please assist me i can only connect to the dmss app when i am at home on the wifi ,but when im at work on my mobile data i can not connect at all Please assist

Says no device connected .The system works on monitor but not on app . Need some support thankyou aalso saying to many attemprs

Says no device connected

Everything's has been working fine. I then did a update on my samsung phone and now I can only view on my phone will connected to wifi. I have set it up on an Apple phone and it works perfectly

Push notification messages have recently started to take up to 3-4 minutes to arrive after triggering. This is on various devices/ different sites & all have been rebooted including the routers. No improvement in notification times occurred

Cannot open the search function on playback mode of iDMSS Plus app.

I have had DMSS for a while now with no problems. All of the sudden I am not getting the tripwire notifications like I have always received. My internet is working fine. Everything is working except for the app.

I had a system fitted before xmas and when I get a notification it is not going to the time of the the notification but shows the hour the I happened ie timed 2 14am it shows from 2 00am until 3 ooam canyon help regards Doug

I had a system fitted before xmas and when I get a notification it is not going to the time of the the notification but shows the hour the I happened ie timed 2 14am it shows from 2 00am until 3 foam canyon help regards Doug

Ive been using the app for a while now and all of a sudden a month or 2 ago, all camera view are zoomed in towards the right top corner. If you zoom try to zoom out it go reverts back to zoomed in view. Please help.

I run DMSS on two devices,an iPhone 12 Mini,and a Samsung Galaxy S20 Plus. For some unknown reason,I cannot access live view or view playback remotely ie away from WiFi on the Samsung though strangely I still get notifications. The iPhone works perfectly. I've done a factory reset on the S20,Ican access everything when on WiFi,but as soon as I turn WiFi off on phone it says disconnected. Any ideas ? I've tried everything I can think of

I have Dmss app on my iphone to see our 3 home security cameras , it works, but the 3 pictures keep reverting to zoom view mode . Pls help.

I set up dmss app on iphone. I have 4 cameras. Now my iphone is constantly pinging when there is any motion. how can I stop this.

Updated from iDMSSplus to DMSS. None of the devices moved to new app and unable to configure. Really regret using this app. No troubleshooting advice. Wasting hours of time....

I am trying to install DMSS on two /Samsung devices, a phone and a tablet. Installed fine on my phone but when I try to install through the Gppgle Pay Store it shows in the tablet as already installed. The two devices are signed on with different user ids. Can you please suggest a solution? Many thanks

DMSS app is not working it says fail to connect its so ridiculous this company doesn’t believe on customer service along with the installation service, discounted security cameras, worst service ever