Xfinity Prepaid app not working? crashes or has problems?

Xfinity Prepaid Status

Last Updated on 2020-08-12 by Comcast

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

50.0%

Not working

50.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Xfinity Prepaid Problems 😠👌🔥

- Unable to edit network password or box name

- App fails to process refills

- Low grade WiFi connection

- App takes forever to get to dashboard

- Unsecured network

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Common Xfinity Prepaid Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Xfinity Prepaid app on iOS and Android devices. Solve all Xfinity Prepaid app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Xfinity Prepaid iPhone Issues and Solutions

Xfinity Prepaid iOS app crashes, not working, errors
Xfinity Prepaid iOS app network issues
Xfinity Prepaid on iOS has black/white screen

Xfinity Prepaid Android App Issues and Solutions

Xfinity Prepaid has errors/crashing/not working
Xfinity Prepaid server network connectivity issues
Xfinity Prepaid has black screen

Xfinity Prepaid iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Xfinity Prepaid app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Xfinity Prepaid app crashes or not working on Iphone (iOS):

Close and restart the Xfinity Prepaid app on iPhone
Update Xfinity Prepaid app to the Latest Version for iOS
Uninstall and reinstall Xfinity Prepaid iPhone app
Update your iPhone to the latest iOS version

Fix Xfinity Prepaid on iPhone unable to connect to server/internet connection issues::

To resolve Xfinity Prepaid network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Xfinity Prepaid black/white screen (blank screen) on iPhone:

Follow the Xfinity Prepaid iOS app troubleshooting guide Here →

Xfinity Prepaid Android App Issues and Solutions

Fix Xfinity Prepaid not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Xfinity Prepaid app issues:

Force Stop the Xfinity Prepaid App
1. On android, goto "Settings" » click Xfinity Prepaid app. » click "Force Stop".

Update Xfinity Prepaid to the latest version on PlayStore

Clear Xfinity Prepaid App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Xfinity Prepaid app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Xfinity Prepaid.

Fix Xfinity Prepaid unable to contact server/ Xfinity Prepaid internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Xfinity Prepaid » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Xfinity Prepaid » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Xfinity Prepaid on android.

Solve Xfinity Prepaid black/white screens issue on Android:

Follow the Xfinity Prepaid android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Comcast, developers of Xfinity Prepaid.

About this app

The Xfinity Prepaid App allows you to manage every aspect of your account wherever you are, whenever you need it. It’s secure and fast - and lets you refill all your Prepaid Internet and Prepaid Instant TV on the go! Learn more about 'Cal. Civ. Code §1798.