Xfinity My Account app not working? crashes or has problems?

Xfinity My Account Status

Last Updated on 2023-02-23 by Comcast

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Summary of Xfinity My Account Problems 🔥

- There is no option to reprogram an old remote in the My Acct App under the TV Support section.

- The phone customer service is horrible and unhelpful.

- The internet connection has been problematic for the past 10 months, requiring daily modem resets and causing hours-long disconnections, which affected the user's ability to work from home.

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Common Xfinity My Account Problems & Solutions. Troubleshooting Guide

Table of Contents:

Xfinity My Account iPhone Issues and Solutions

Xfinity My Account iOS app crashes, not working, errors
Xfinity My Account iOS app network issues
Xfinity My Account on iOS has black/white screen

Xfinity My Account Android App Issues and Solutions

Xfinity My Account has errors/crashing/not working
Xfinity My Account server network connectivity issues
Xfinity My Account has black screen

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Xfinity My Account iPhone Issues and Solutions

How to fix Xfinity My Account app crashes or not working on Iphone (iOS):

Close and restart the Xfinity My Account app on iPhone
Update Xfinity My Account app to the Latest Version for iOS
Uninstall and reinstall Xfinity My Account iPhone app
Update your iPhone to the latest iOS version

Fix Xfinity My Account on iPhone unable to connect to server/internet connection issues::

To resolve Xfinity My Account network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Xfinity My Account Android App Issues and Solutions

Fix Xfinity My Account not working on Android, crashes, errors or is unresponsive:

Force Stop the Xfinity My Account App
1. On android, goto Settings » Xfinity My Account » click [Force Stop]

Update Xfinity My Account to the latest version on PlayStore

Clear Xfinity My Account App Cache and Data:
1. On android, goto Settings » Apps » Xfinity My Account » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Xfinity My Account.

Fix Xfinity My Account unable to contact server/ Xfinity My Account internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Xfinity My Account » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Xfinity My Account » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Xfinity My Account