Xfinity Prepaid Reviews

by Pobird

This is my 1st month having Xfinity prepaid. While the internet is decent but XfinityPrepaid and website are both broken for refilling the service . This is beyond ridiculous, I understand if XfinityPrepaid is bad but even your regular site is broken so none of us can refill ? Also when I first received the modem , there was a problem with the connection so I waited 5 days for the technician to come and the customer service claimed she would credit me those 5 days , but I just called the automated system and checked my account and those 5 days was never credited . I like the idea for not having a contact but $45 is not exactly cheap either with the speed that we are getting and the customer service is beyond unacceptable . Prepaid is not cheaper internet than regular accounts from what I can see with your promotion with regular account so please get it together Comcast , you are such a big company so it is baffling that your app and site are both broken for something as simple as us wanting to pay you !

by Bembury2007

XfinityPrepaid is junk. Can’t make a payment there. Put in my info and the screen goes white and stays that way. The website does the exact same thing. Can’t make a payment on the phone because it doesn’t give you the option to do so. How am I supposed to make my payment? I hope I don’t have to drive to the Xfinity store to pay it. If that’s the case, I will just go without or find a different company. Suddenly satellite is looking better and better. Just sayin...

by Shortybopo

I’ve literally been kicked out multiple times, it’s always an error message popping up so I can never pay my bill, then the customer care is horrible as well, they can’t do anything for you! I thought it would be slightly respectable for its customers but clearly since it’s prepaid COMCAST XFINITY doesn’t care enough to put some effort in. Horrible!!!!!!!!!!!!!!!!! 0 out of 5

by Anhdyrvj

I paid my bill normally every month now all of a sudden I can pay my bill without creating a xfinity ID. What is a xfinity ID? I don’t understand why people gotta take something that already good and mess it up claiming to make it better. Sounds like to me all their trying to do is cut jobs by having customers do the job of the employees so they can get rid of the employees and increase profits.

by Gee.g001

I hate XfinityPrepaid and this prepaid service in general. It’s awful, it seems to always go in and out, i might as well just get the regular service if I’m spending money for crap service. XfinityPrepaid has worked maybe 2 times after that I couldn’t log in, can’t log in through website either, also couldn’t make payment over the phone so I have to psychically go into the store to pay. Ridiculous

by Greeneyes182

I was able to update in XfinityPrepaid and refill my internet service with no problems however all it does now is constantly bring me back to the link my account id message and it shows i have a thousand times! Please xfinity fix this it makes it easier. Of course u are the only internet available in my apartment building🤦🏻‍♀️🙄it takes me a good ten mins to get to the link without logging in to pay for my internet.

by Scott D Rose

This is a sh¡tty app, when you want to do something it asked me to login every single time it changed a screen! I paid my bill and used XfinityPrepaid to restart my modem! 8 hours still my modem doesn’t seem to be working now!I think it’s strange, I’ve had service for years I download XfinityPrepaid today and used it for the first time and my service doesn’t work! No I sit and wait till the 23rd when they have the soonest technician appointment!

by Gomee2

I am giving one star because I can’t give zero or even negative. I have been trying to get a refund from prepaid department from a MONTH. I purchased prepaid services but soon realized it’s speed is not enough for me. I returned modem and deactivated my account but they are not giving me any refund. I have been transferred from one call to another to another, kept in hold for half an hour. What is wrong with you? I really hope nobody purchase your services!!! IT IS THE WORST!!!!

by JQT239

XfinityPrepaid is not functional just like the prepaid website. Every time I go XfinityPrepaid or website and try to activate the service it says there is an error on their end. You must then call the prepaid phone no. which guess what, you can’t get past the robot without an account no. or registered phone no. Which you do not have if you are a new customer! So it’s a catch 22 and no one can help you! Flee from Xfinity!

by Witchgoddess

If you need support you certainly won’t get it through XfinityPrepaid, which does nothing but send you to their useless website. Good luck trying to get support for Xfinity PrePaid! Even the account area is lacking in XfinityPrepaid. Their unhelpful foreign phone support said XfinityPrepaid shows outages - well it doesn’t. A total waste of space! The best part is that it won’t save your login & it will just spin & spin as it tries to connect to Xfinity but ultimately fails to connect to anything.

by Thorochk

If you think you’re getting the same xfinity that’s expensive you’re wrong WiFi is trash my internet went down 4 days ago I called support they said everything is good on there end left me with no solution I called back today they telling me my service has expired and I need to pay I paid a week early they said go back to where I paid the bill mind you on XfinityPrepaid I still have 19 days left until my next bill they straight screwing there customers and they don’t care AT&T her I come

by Hey Ya'll, What Happened Was:

XfinityPrepaid is not working properly. I tried to pay my refill and XfinityPrepaid kept asking me to link my xfinity Id. I would and then it wanted me to reset my password. Just to ask me to log in again and link my account again. This happened at least 10 times before I gave up and I sat on the phone for 1 hour and 46 minutes with pre paid techs and they were unable to resolve XfinityPrepaid issue. She was helpful though. I went to boost to pay the refill. I’m still not able to access XfinityPrepaid . I have reset my phone. I have downloaded XfinityPrepaid on a different phone and Still no success.

by Xfinity Is Crap

Wish i could give negative -5 stars. Worst app ive EVER USED. Terrible customer support. Cant update payment/account info no matter what u click on, what number u call, website/phone/app its all the same looping runaround. Had to go thru multiple phone calls just to REFILL service last month. Told them this issue and they couldn't care less. Xfinity prepaid absolutely worthless. Cant refill, so i guess ill just let service lapse and find something else eventually. Xfinity would prefer to force out competitors than have to compete with them, since they are TRASH in every way. Xfinity hates its customers. We hate u back xfinity, we HATE U BACK!!!!!!!!!!

by ChantzKacey

I wouldn’t recommend this prepaid WiFi as an option unless you really have no choices. They give you the lowest grade WiFi, it always cuts out or has connection issues. XfinityPrepaid definitely is flawed and barely works(you can barely every log in), you can’t make any changes to the WiFi password and it’s listed as an unsecured network. Then whenever you want to refill, XfinityPrepaid takes forever to even get to your dashboard if it ever goes at all, you likely have to refill on your web browser. It’s just not a good service, even being prepaid it’s like they’re giving you the scraps of available low grade internet. You might as well be using a “dial up” connection smh.

by K213hall

I got XfinityPrepaid to change my password after I wasn’t able to online and I still can’t change my password. I’m already enrolled in auto pay so XfinityPrepaid is basically useless to me.

by Monica, MD

I have had XfinityPrepaid since getting the service. Every time, and I mean EVERY time I attempt to sign in it does not recognize or take my 8 digit pin. I have gone to forgot my pin and changed it at least five times. I have spoken with someone from support about it twice. I have even done a chat with support and was told that the issue has been resolved, yet here I am AGAIN today, not able to sign in.

by Charlotte McGivern

I love my prepaid internet because sometimes I can’t afford to have WiFi so it’s nice to be able to pay for a month or for desperate times 7days. But every time I’ve tried refilling my service on XfinityPrepaid it tells me that transition failed to process and there’s no token available for customer which I don’t understand what that means. But I go on the web and refill it that way and it always works. So I’m not sure what’s up with XfinityPrepaid . I’ve had it downloaded ever since I got my service and I’ve tried using it every refill but end up becoming frustrated and just going on the web and refilling it that way.

by Redeminem2000

Was using XfinityPrepaid just fine to pay my bill and never had an issue until today I had a preference verification notification pop up and blocked the whole screen now I can’t pay my bill from XfinityPrepaid and even tried the website and got the same thing and it won’t let me scroll down to click continue

by Govind Karadkhelkar

I love using the mobile app for my xfinity prepaid service. I like my xfinity prepaid internet as it is very reliable and cost effective. It is a very easy way for me refill my services before or after expiry using XfinityPrepaid. Allows me to be connected all the time and refill promptly. Happy user. 😊

by Gutta Wutta

I haven’t had no issues with mine , however sense you guys are making changes can you make a way to where we can edit our network password and our box name ?

by TRM101

I try to refill my services on XfinityPrepaid and when I log in I never have the option to refill for seven days. It’s just has the 30 day option. I don’t know why this is. It’s the same way when I log into my account from the web. So I usually end up having to call the xfinity prepaid number and speak with a representative and refill it that way. Can you guys fix this issue ASAP!

by Lizzy36

I’ve had nothing but issues with XfinityPrepaid . I log in and always click on stay logged in box but every single time I go back I have to log back in. Also when I try to pay I always get the something went wrong message is also come to my attention while checking my phone settings and searching for the Wi-Fi network that this network Xfinity offers its prepaid customers is not secured!! you have customers like myself who can’t afford the ridiculous prices you have for internet/cable and we still remain with your service but end up getting screwed. We are still paying to get this service the least you can do is make XfinityPrepaid work without issues and give us a secured network because is what we all think we are getting.