Xfinity Prepaid Reviews

Xfinity Prepaid Reviews

Published by on 2020-08-12

🏷️ About: The Xfinity Prepaid App allows you to manage every aspect of your account wherever you are, whenever you need it. It’s easy to access your personal account and do things like: Refill your services on the go Check expiration dates and manage payments Add new cha... Show more


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
73.7%

😎👌🔥 Positive experience
13.7%

🙄💅🫥 Neutral
12.6%

~ from Justuseapp.com NLP analysis of 717 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Very reliable and cost effective

- Easy to refill services before or after expiry

- Allows for constant connection



Read 22 Customer Service Reviews 👿🤬😡😠💢😤

1.9 out of 5

App & website are both broken

2022-05-24

This is my 1st month having Xfinity prepaid. While the internet is decent but XfinityPrepaid and website are both broken for refilling the service . This is beyond ridiculous, I understand if XfinityPrepaid is bad but even your regular site is broken so none of us can refill ? Also when I first r... Show more

Junk

2022-06-25

XfinityPrepaid is junk. Can’t make a payment there. Put in my info and the screen goes white and stays that way. The website does the exact same thing. Can’t make a payment on the phone because it doesn’t give you the option to do so. How am I supposed to make my payment? I hope I don’t have to dr... Show more

Horrible app

2022-07-26

I’ve literally been kicked out multiple times, it’s always an error message popping up so I can never pay my bill, then the customer care is horrible as well, they can’t do anything for you! I thought it would be slightly respectable for its customers but clearly since it’s prepaid COMCAST XFINITY ... Show more

This app is garbage

2022-08-27

I paid my bill normally every month now all of a sudden I can pay my bill without creating a xfinity ID. What is a xfinity ID? I don’t understand why people gotta take something that already good and mess it up claiming to make it better. Sounds like to me all their trying to do is cut jobs by havi... Show more

Terrible

2022-09-28

I hate XfinityPrepaid and this prepaid service in general. It’s awful, it seems to always go in and out, i might as well just get the regular service if I’m spending money for crap service. XfinityPrepaid has worked maybe 2 times after that I couldn’t log in, can’t log in through website either, ... Show more

Please fix!

2022-10-29

I was able to update in XfinityPrepaid and refill my internet service with no problems however all it does now is constantly bring me back to the link my account id message and it shows i have a thousand times! Please xfinity fix this it makes it easier. Of course u are the only internet available... Show more

Comcast you can’t do better

2022-11-30

This is a sh¡tty app, when you want to do something it asked me to login every single time it changed a screen! I paid my bill and used XfinityPrepaid to restart my modem! 8 hours still my modem doesn’t seem to be working now!I think it’s strange, I’ve had service for years I download XfinityPrepa... Show more

Worst customer service

2022-12-31

I am giving one star because I can’t give zero or even negative. I have been trying to get a refund from prepaid department from a MONTH. I purchased prepaid services but soon realized it’s speed is not enough for me. I returned modem and deactivated my account but they are not giving me any refund... Show more

Nothing works!

2023-02-01

XfinityPrepaid is not functional just like the prepaid website. Every time I go XfinityPrepaid or website and try to activate the service it says there is an error on their end. You must then call the prepaid phone no. which guess what, you can’t get past the robot without an account no. or regis... Show more

One of the Most Useless Apps I’ve Ever Had

2023-03-05

If you need support you certainly won’t get it through XfinityPrepaid, which does nothing but send you to their useless website. Good luck trying to get support for Xfinity PrePaid! Even the account area is lacking in XfinityPrepaid. Their unhelpful foreign phone support said XfinityPrepaid show... Show more

Worthless

2023-04-03

If you think you’re getting the same xfinity that’s expensive you’re wrong WiFi is trash my internet went down 4 days ago I called support they said everything is good on there end left me with no solution I called back today they telling me my service has expired and I need to pay I paid a week ea... Show more

This app doesn’t work

2023-05-05

XfinityPrepaid is not working properly. I tried to pay my refill and XfinityPrepaid kept asking me to link my xfinity Id. I would and then it wanted me to reset my password. Just to ask me to log in again and link my account again. This happened at least 10 times before I gave up and I sat on the... Show more

Xfinity is corrupt monopoly

2023-06-05

Wish i could give negative -5 stars. Worst app ive EVER USED. Terrible customer support. Cant update payment/account info no matter what u click on, what number u call, website/phone/app its all the same looping runaround. Had to go thru multiple phone calls just to REFILL service last month. Told ... Show more

Don’t use this service or app unless...

2023-07-07

I wouldn’t recommend this prepaid WiFi as an option unless you really have no choices. They give you the lowest grade WiFi, it always cuts out or has connection issues. XfinityPrepaid definitely is flawed and barely works(you can barely every log in), you can’t make any changes to the WiFi passwor... Show more

Changing my password

2023-08-07

I got XfinityPrepaid to change my password after I wasn’t able to online and I still can’t change my password. I’m already enrolled in auto pay so XfinityPrepaid is basically useless to me.

The Xfinity prepaid app won’t sign me in!

2023-09-08

I have had XfinityPrepaid since getting the service. Every time, and I mean EVERY time I attempt to sign in it does not recognize or take my 8 digit pin. I have gone to forgot my pin and changed it at least five times. I have spoken with someone from support about it twice. I have even done a chat... Show more

Don’t work for me

2023-10-10

I love my prepaid internet because sometimes I can’t afford to have WiFi so it’s nice to be able to pay for a month or for desperate times 7days. But every time I’ve tried refilling my service on XfinityPrepaid it tells me that transition failed to process and there’s no token available for custom... Show more

Verification update

2023-11-10

Was using XfinityPrepaid just fine to pay my bill and never had an issue until today I had a preference verification notification pop up and blocked the whole screen now I can’t pay my bill from XfinityPrepaid and even tried the website and got the same thing and it won’t let me scroll down to cl... Show more

Amazing app for an amazing product

2023-12-12

I love using the mobile app for my xfinity prepaid service. I like my xfinity prepaid internet as it is very reliable and cost effective. It is a very easy way for me refill my services before or after expiry using XfinityPrepaid. Allows me to be connected all the time and refill promptly. Hap... Show more

Questions But I Love My Service

2024-01-12

I haven’t had no issues with mine , however sense you guys are making changes can you make a way to where we can edit our network password and our box name ?

Problem refilling

2025-01-11

I try to refill my services on XfinityPrepaid and when I log in I never have the option to refill for seven days. It’s just has the 30 day option. I don’t know why this is. It’s the same way when I log into my account from the web. So I usually end up having to call the xfinity prepaid number and ... Show more

Xfinity prepaid

2025-01-11

I’ve had nothing but issues with XfinityPrepaid . I log in and always click on stay logged in box but every single time I go back I have to log back in. Also when I try to pay I always get the something went wrong message is also come to my attention while checking my phone settings and searching f... Show more



Is Xfinity Prepaid Safe? 🤗🙏


No. Xfinity Prepaid does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 717 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.9/5 . Justuseapp Safety Score for Xfinity Prepaid Is 15.7/100.


Is Xfinity Prepaid Legit? 💯


No. Xfinity Prepaid does not seem legit based on our analysis. This conclusion was arrived at by running over 717 Xfinity Prepaid User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Xfinity Prepaid Is 30.1/100..


Is Xfinity Prepaid not working? 🚨


Xfinity Prepaid works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Xfinity Prepaid? Post a Review




Features

The Xfinity Prepaid App allows you to manage every aspect of your account wherever you are, whenever you need it.

Learn more about 'Cal.

  Customer Service/Support
Developer:
Comcast