Xfinity app not working? crashes or has problems?

Xfinity Status

Published by Comcast on 2023-12-14

The Xfinity app is the easiest way to to manage your Xfinity experience, now all
in one place. Get online in minutes with seamless service activation and 24/7
real-time support anytime you need it.

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Common dislikes about Xfinity app

- The home security service is easily hacked and manipulated.

- Xfinity's internet service drops frequently and for no apparent reason.

- Xfinity's customer service can be unhelpful and unresponsive.

- Xfinity's prices can increase significantly without warning.

Have a Problem with Xfinity? Report Issue

Common Xfinity Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Xfinity app on iOS and Android devices. Solve all Xfinity app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Xfinity iPhone Issues and Solutions

Xfinity iOS app crashes, not working, errors
Xfinity iOS app network issues
Xfinity on iOS has black/white screen

Xfinity Android App Issues and Solutions

Xfinity has errors/crashing/not working
Xfinity server network connectivity issues
Xfinity has black screen

Xfinity iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Xfinity app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Xfinity app crashes or not working on Iphone (iOS):

Close and restart the Xfinity app on iPhone
Update Xfinity app to the Latest Version for iOS
Uninstall and reinstall Xfinity iPhone app
Update your iPhone to the latest iOS version

Fix Xfinity on iPhone unable to connect to server/internet connection issues::

To resolve Xfinity network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Xfinity black/white screen (blank screen) on iPhone:

Follow the Xfinity iOS app troubleshooting guide Here →

Xfinity Android App Issues and Solutions

Fix Xfinity not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Xfinity app issues:

Force Stop the Xfinity App
1. On android, goto "Settings" » click Xfinity app. » click "Force Stop".

Update Xfinity to the latest version on PlayStore

Clear Xfinity App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Xfinity app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Xfinity.

Fix Xfinity unable to contact server/ Xfinity internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Xfinity » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Xfinity » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Xfinity on android.

Solve Xfinity black/white screens issue on Android:

Follow the Xfinity android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Comcast, developers of Xfinity.

100% Contact Match

Developer: Comcast

E-Mail: [email protected]

Website: Visit Xfinity Website

66.67% Contact Match

Developer: Comcast

E-Mail: [email protected]

Website: Visit Comcast Website

About this app

Join for free so you can enjoy special perks, unique experiences, and product benefits right in Xfinity , just for being a customer. • Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more. • Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. • this app Rewards. All you need is your this app ID and the password you set up when you signed up for this app Internet. - If you don't have an this app ID yet, create one here: this app. - Look up your existing this app ID: this app. - Or reset your this app password: this app. The this app app is the easiest way to to manage your this app experience, now all in one place. Getting started is simple. Learn more about your options related to ‘California Civil Code §1798. 135: Do Not Sell My Info’ at app.