Xfinity app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Something else
83.3%

Not working
16.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Xfinity Problems 😠👌🔥

- Not a big money saving app

- Expensive service

- Incorrect and fraudulent sales pitches

  5 Reported Issues: 😵🆘🛟🚨📢

Sydney Tilman
2024-05-07

I was charged $55 or just answer. Supposed to be $1.00 Please cancel.

Patricia Kaczmarek
2023-12-20

not receiving emails

Harry P
2022-10-23

Error message upon trying to open the app. Sorry, having trouble retrieving your info. Have spoken to multiple agents about xfinity issues. Have reset the network, restarted phone, but still can't get the app to work. No, have not changed my address. Would like to see activity and billing. Am ready to can xfinity. This has been a problem for months.

Charlotte Kading
2022-06-13

The Xfinity app will only take me to a screen that tells me I need to upgrade my (brand new) equipment, then when I try to do it, it says my equipment is up to date. The only other option is to log out. I can’t get to “my account” or ANYTHING in the app besides a screen saying I need to upgrade.

Karen Converse
2022-06-12

Error message upon trying to open the app. Sorry, having trouble retrieving your info. Have spoken to multiple agents about xfinity issues. Have reset the network, restarted phone, tried both my login info and my husband's, but still can't get the app to work. No, have not changed my address. Would like to see activity and billing. Am ready to can xfinity.

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About this app

Want to manage your this app Mobile service on the go?  If you want to manage other services such as this app X1, this app Home, or this app xFi, check out those apps instead.  Learn more about Do Not Sell My Personal Information options at app. *Compared to all measured full service providers in the 2020 American Customer Satisfaction Index® (ACSI) survey of customers rating their own wireless service provider’s performance.