Xfinity app not working? crashes or has problems?

Xfinity Status

Published by Comcast on 2023-08-08

Rated #1 in Overall App Quality by ACSI* Want to manage your Xfinity Mobile
service on the go? With the Xfinity Mobile app, you can: · Check how much data
you’ve used · Switch between Unlimited and By the Gig data options · View
your bill and update payment info · Manage account settings · View order
information · Contact Xfinity Mobile for support If you want to manage other
services such as Xfinity X1, Xfinity Hom.

I have a problem with Xfinity

Are you having issues? Select the issue you are having below and provide feedback to Xfinity.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 4 Comments

By patricia kaczmarek 4 months ago

not receiving emails

By Harry P 1 year ago

Error message upon trying to open the app. Sorry, having trouble retrieving your info. Have spoken to multiple agents about xfinity issues. Have reset the network, restarted phone, but still can't get the app to work. No, have not changed my address. Would like to see activity and billing. Am ready to can xfinity. This has been a problem for months.

By Charlotte Kading 1 year ago

The Xfinity app will only take me to a screen that tells me I need to upgrade my (brand new) equipment, then when I try to do it, it says my equipment is up to date. The only other option is to log out. I can’t get to “my account” or ANYTHING in the app besides a screen saying I need to upgrade.

By Karen Converse 1 year ago

Error message upon trying to open the app. Sorry, having trouble retrieving your info. Have spoken to multiple agents about xfinity issues. Have reset the network, restarted phone, tried both my login info and my husband's, but still can't get the app to work. No, have not changed my address. Would like to see activity and billing. Am ready to can xfinity.

Common dislikes about Xfinity app

- Not a big money saving app

- Expensive service

- Incorrect and fraudulent sales pitches

Have a Problem with Xfinity Mobile? Report Issue

Common Xfinity Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Xfinity app on iOS and Android devices. Solve all Xfinity app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Xfinity iPhone Issues and Solutions

Xfinity iOS app crashes, not working, errors
Xfinity iOS app network issues
Xfinity on iOS has black/white screen

Xfinity Android App Issues and Solutions

Xfinity has errors/crashing/not working
Xfinity server network connectivity issues
Xfinity has black screen

Xfinity iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Xfinity app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Xfinity app crashes or not working on Iphone (iOS):

Close and restart the Xfinity app on iPhone
Update Xfinity app to the Latest Version for iOS
Uninstall and reinstall Xfinity iPhone app
Update your iPhone to the latest iOS version

Fix Xfinity on iPhone unable to connect to server/internet connection issues::

To resolve Xfinity network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Xfinity black/white screen (blank screen) on iPhone:

Follow the Xfinity iOS app troubleshooting guide Here →

Xfinity Android App Issues and Solutions

Fix Xfinity not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Xfinity app issues:

Force Stop the Xfinity App
1. On android, goto "Settings" » click Xfinity app. » click "Force Stop".

Update Xfinity to the latest version on PlayStore

Clear Xfinity App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Xfinity app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Xfinity.

Fix Xfinity unable to contact server/ Xfinity internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Xfinity » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Xfinity » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Xfinity on android.

Solve Xfinity black/white screens issue on Android:

Follow the Xfinity android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Comcast, developers of Xfinity.

100% Contact Match

Developer: Comcast

E-Mail: [email protected]

Website: Visit Xfinity Website

100% Contact Match

Developer: Comcast

E-Mail: [email protected]

Website: Visit Comcast Website

About this app

Want to manage your this app Mobile service on the go? If you want to manage other services such as this app X1, this app Home, or this app xFi, check out those apps instead. Learn more about Do Not Sell My Personal Information options at app. *Compared to all measured full service providers in the 2020 American Customer Satisfaction Index® (ACSI) survey of customers rating their own wireless service provider’s performance.