Xfinity app not working? crashes or has problems?

Xfinity Status

Last Updated on 2023-08-08 by Comcast

I have a problem with Xfinity

Are you having issues? Select the issue you are having below and provide feedback to Xfinity.

⚠️ Fix Now in One Click

User reports:
No current problems

User reports 0

Summary of Xfinity Problems 🔥

- Not a big money saving app

- Expensive service

- Incorrect and fraudulent sales pitches

📋 5 Reported Issues:

Sydney Tilman 2024-05-07

I was charged $55 or just answer. Supposed to be $1.00 Please cancel.

Patricia Kaczmarek 2023-12-20

not receiving emails

Harry P 2022-10-23

Error message upon trying to open the app. Sorry, having trouble retrieving your info. Have spoken to multiple agents about xfinity issues. Have reset the network, restarted phone, but still can't get the app to work. No, have not changed my address. Would like to see activity and billing. Am ready to can xfinity. This has been a problem for months.

Charlotte Kading 2022-06-13

The Xfinity app will only take me to a screen that tells me I need to upgrade my (brand new) equipment, then when I try to do it, it says my equipment is up to date. The only other option is to log out. I can’t get to “my account” or ANYTHING in the app besides a screen saying I need to upgrade.

⚠️ Troubleshoot | Report Issue ⚠️

Karen Converse 2022-06-12

Error message upon trying to open the app. Sorry, having trouble retrieving your info. Have spoken to multiple agents about xfinity issues. Have reset the network, restarted phone, tried both my login info and my husband's, but still can't get the app to work. No, have not changed my address. Would like to see activity and billing. Am ready to can xfinity.

Showing 1-5 of 5 reported issues:

Have a Problem with Xfinity Mobile? Report Issue

Common Xfinity Problems & Solutions. Troubleshooting Guide

Table of Contents:

Xfinity iPhone Issues and Solutions

Xfinity iOS app crashes, not working, errors
Xfinity iOS app network issues
Xfinity on iOS has black/white screen

Xfinity Android App Issues and Solutions

Xfinity has errors/crashing/not working
Xfinity server network connectivity issues
Xfinity has black screen

⚠️ Troubleshoot | Fix Now in One Click

Xfinity iPhone Issues and Solutions

How to fix Xfinity app crashes or not working on Iphone (iOS):

Close and restart the Xfinity app on iPhone
Update Xfinity app to the Latest Version for iOS
Uninstall and reinstall Xfinity iPhone app
Update your iPhone to the latest iOS version

Fix Xfinity on iPhone unable to connect to server/internet connection issues::

To resolve Xfinity network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Xfinity Android App Issues and Solutions

Fix Xfinity not working on Android, crashes, errors or is unresponsive:

Force Stop the Xfinity App
1. On android, goto Settings » Xfinity » click [Force Stop]

Update Xfinity to the latest version on PlayStore

Clear Xfinity App Cache and Data:
1. On android, goto Settings » Apps » Xfinity » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Xfinity.

Fix Xfinity unable to contact server/ Xfinity internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Xfinity » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Xfinity » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Xfinity