Contact Xfinity Prepaid Support

This is my 1st month having Xfinity prepaid. While the internet is decent but the App and website are both broken for refilling the service . This is beyond ridiculous, I understand if the app is bad but even your regular site is broken so none of us can refill ? Also when I first received the modem , there was a problem with the connection so I waited 5 days for the technician to come and the customer service claimed she would credit me those 5 days , but I just called the automated system and checked my account and those 5 days was never credited . I like the idea for not having a contact but $45 is not exactly cheap either with the speed that we are getting and the customer service is beyond unacceptable . Prepaid is not cheaper internet than regular accounts from what I can see with your promotion with regular account so please get it together Comcast , you are such a big company so it is baffling that your app and site are both broken for something as simple as us wanting to pay you !

I wouldn’t recommend this prepaid WiFi as an option unless you really have no choices. They give you the lowest grade WiFi, it always cuts out or has connection issues. The app definitely is flawed and barely works(you can barely every log in), you can’t make any changes to the WiFi password and it’s listed as an unsecured network. Then whenever you want to refill, the app takes forever to even get to your dashboard if it ever goes at all, you likely have to refill on your web browser. It’s just not a good service, even being prepaid it’s like they’re giving you the scraps of available low grade internet. You might as well be using a “dial up” connection smh.

Wish i could give negative -5 stars. Worst app ive EVER USED. Terrible customer support. Cant update payment/account info no matter what u click on, what number u call, website/phone/app its all the same looping runaround. Had to go thru multiple phone calls just to REFILL service last month. Told them this issue and they couldn't care less. Xfinity prepaid absolutely worthless. Cant refill, so i guess ill just let service lapse and find something else eventually. Xfinity would prefer to force out competitors than have to compete with them, since they are TRASH in every way. Xfinity hates its customers. We hate u back xfinity, we HATE U BACK!!!!!!!!!!