Capital Blue Cross VirtualCare app not working? crashes or has problems?

Capital Blue Cross VirtualCare Status

Published by Capital BlueCross on 2023-11-16

The doctor will see you now (literally). Meet with a doctor from the comfort of
your home, or nearly anywhere else.

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Common Capital Blue Cross VirtualCare Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Capital Blue Cross VirtualCare app on iOS and Android devices. Solve all Capital Blue Cross VirtualCare app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Capital Blue Cross VirtualCare iPhone Issues and Solutions

Capital Blue Cross VirtualCare iOS app crashes, not working, errors
Capital Blue Cross VirtualCare iOS app network issues
Capital Blue Cross VirtualCare on iOS has black/white screen

Capital Blue Cross VirtualCare Android App Issues and Solutions

Capital Blue Cross VirtualCare has errors/crashing/not working
Capital Blue Cross VirtualCare server network connectivity issues
Capital Blue Cross VirtualCare has black screen

Capital Blue Cross VirtualCare iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Capital Blue Cross VirtualCare app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Capital Blue Cross VirtualCare app crashes or not working on Iphone (iOS):

Close and restart the Capital Blue Cross VirtualCare app on iPhone
Update Capital Blue Cross VirtualCare app to the Latest Version for iOS
Uninstall and reinstall Capital Blue Cross VirtualCare iPhone app
Update your iPhone to the latest iOS version

Fix Capital Blue Cross VirtualCare on iPhone unable to connect to server/internet connection issues::

To resolve Capital Blue Cross VirtualCare network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Capital Blue Cross VirtualCare black/white screen (blank screen) on iPhone:

Follow the Capital Blue Cross VirtualCare iOS app troubleshooting guide Here →

Capital Blue Cross VirtualCare Android App Issues and Solutions

Fix Capital Blue Cross VirtualCare not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Capital Blue Cross VirtualCare app issues:

Force Stop the Capital Blue Cross VirtualCare App
1. On android, goto "Settings" » click Capital Blue Cross VirtualCare app. » click "Force Stop".

Update Capital Blue Cross VirtualCare to the latest version on PlayStore

Clear Capital Blue Cross VirtualCare App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Capital Blue Cross VirtualCare app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Capital Blue Cross VirtualCare.

Fix Capital Blue Cross VirtualCare unable to contact server/ Capital Blue Cross VirtualCare internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Capital Blue Cross VirtualCare » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Capital Blue Cross VirtualCare » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Capital Blue Cross VirtualCare on android.

Solve Capital Blue Cross VirtualCare black/white screens issue on Android:

Follow the Capital Blue Cross VirtualCare android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Capital BlueCross, developers of Capital Blue Cross VirtualCare.

96.67% Contact Match

Developer: Capital BlueCross

E-Mail: [email protected]

Website: Visit Capital Blue Cross VirtualCare Website

72.34% Contact Match

Developer: Capital BlueCross

E-Mail: [email protected]

Website: Visit Capital BlueCross Website

About this app

If you are an Apple Health user you will have the option to share important health information with your provider during your video visit. Virtual Care connects you to a doctor 24/7, no appointment necessary. If you’re having a medical emergency, call 911. Meet with a doctor from the comfort of your home, or nearly anywhere else. Please note that telehealth is not for emergencies. Sharing Apple Health data is optional but allows the provider to see heart rate, weight, and other health information to help them make a more accurate diagnosis.