Horizon Blue app not working? crashes or has problems?

Horizon Blue Status

Published by Horizon Healthcare Services Inc on 2024-06-21

Answers and care made simple. The Horizon Blue app offers easy access to your
insurance information, including benefits, coverage details and status of your
claims.

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Common Horizon Blue Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Horizon Blue app on iOS and Android devices. Solve all Horizon Blue app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Horizon Blue iPhone Issues and Solutions

Horizon Blue iOS app crashes, not working, errors
Horizon Blue iOS app network issues
Horizon Blue on iOS has black/white screen

Horizon Blue Android App Issues and Solutions

Horizon Blue has errors/crashing/not working
Horizon Blue server network connectivity issues
Horizon Blue has black screen

Horizon Blue iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Horizon Blue app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Horizon Blue app crashes or not working on Iphone (iOS):

Close and restart the Horizon Blue app on iPhone
Update Horizon Blue app to the Latest Version for iOS
Uninstall and reinstall Horizon Blue iPhone app
Update your iPhone to the latest iOS version

Fix Horizon Blue on iPhone unable to connect to server/internet connection issues::

To resolve Horizon Blue network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Horizon Blue black/white screen (blank screen) on iPhone:

Follow the Horizon Blue iOS app troubleshooting guide Here →

Horizon Blue Android App Issues and Solutions

Fix Horizon Blue not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Horizon Blue app issues:

Force Stop the Horizon Blue App
1. On android, goto "Settings" » click Horizon Blue app. » click "Force Stop".

Update Horizon Blue to the latest version on PlayStore

Clear Horizon Blue App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Horizon Blue app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Horizon Blue.

Fix Horizon Blue unable to contact server/ Horizon Blue internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Horizon Blue » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Horizon Blue » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Horizon Blue on android.

Solve Horizon Blue black/white screens issue on Android:

Follow the Horizon Blue android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Horizon Healthcare Services Inc, developers of Horizon Blue.

100% Contact Match

Developer: Horizon Blue Cross Blue Shield

E-Mail: [email protected]

Website: Visit Horizon Blue Website

60.61% Contact Match

Developer: Horizon Blue Cross Blue Shield

E-Mail: [email protected]

Website: Visit Horizon Blue Cross Blue Shield Website

About this app

The Horizon Blue app offers easy access to your insurance information, including benefits, coverage details and status of your claims. Horizon Blue Cross Blue Shield of New Jersey is an independent licensee of the Blue Cross Blue Shield Association. HorizonBlue is intended for use by Horizon members and/or persons/entities located in New Jersey. On-call Horizon BCBSNJ support is always at your service to answer your questions or concerns. Answers and care made simple. You can also chat with a nurse or see a doctor virtually directly on your mobile device.