Are you having issues? Select the issue you are having below and provide feedback to MyBlue AZ.
- App won't open at all and it just stays on the blue “opening” screen
- Takes 10 times as long to load as just going to the site directly
- Information is not up to date
- Cannot find prescription medication coverage on the app even though it is listed as a service offered in the app on the description
Id card doesn't work. It comes up blank.
The app keeps saying having technical difficulties
Complete guide to troubleshoot MyBlue AZ app on iOS and Android devices. Solve all MyBlue AZ app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Blue Cross Blue Shield of Arizona, developers of MyBlue AZ.
If you purchased a plan directly through BCBSAZ or an insurance broker, you can view and pay your monthly premium using your debit card or checking/savings account. If you purchased a plan through an insurance broker, you can access your broker’s name, address, email, and phone number. The MyBlue AZ mobile app by Blue Cross Blue Shield of Arizona (BCBSAZ) is designed to help you use and manage your health plan. You can store your payment card and/or bank account to make paying your monthly payment fast and easy. Easily access your plan overview, deductible balance, out-of-pocket maximums, and more. Check the status of your medical and dental claims and view claim details. Search for doctors, urgent care centers, and other healthcare professionals in your plan’s network. View your ID card and share it with your doctor. You can also get cost estimates for procedures, office visits, surgeries, tests, and vaccines. Forgot your member ID card? Learn more about treatment options before you decide where to go. Easily reach a customer service representative or a 24/7 Nurse on Call for healthcare-related questions.