BlueCrossMN Status

Last Updated on 2023-08-30 by Blue Cross and Blue Shield of MN

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User reports:
No current problems

- Search for doctor feature comes up blank

- Cannot access insurance card or EOB

- App rarely works and has login issues

- Cannot see explanation of benefits

- Call button is useless

- Layout does not work with iPhone X

- Find a Doctor tool is clunky and out-of-date

- Inconsistent and crashes frequently

- App is more trouble than it's worth

- No option to add member card to Apple Wallet

Common BlueCrossMN Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve BlueCrossMN network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the BlueCrossMN App
1. On android, goto Settings » BlueCrossMN » click [Force Stop]

Clear BlueCrossMN App Cache and Data:
1. On android, goto Settings » Apps » BlueCrossMN » Storage » click [Clear Data] option. This clears both data and cache.
2. restart BlueCrossMN.

On android, goto Settings » Apps or Manage Apps tab.
Click BlueCrossMN » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto BlueCrossMN » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch BlueCrossMN