Contact Capital Blue Cross VirtualCare Support
Company Name: Capital BlueCross
About: Capital BlueCross is an insurance firm that offers health insurance products, technology solutions
and services.
Headquarters: Harrisburg, Pennsylvania, United States.
Capital Blue Cross VirtualCare Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: cbcAppleDev@CapBlueCross.com
Website: 🌍 Visit Capital Blue Cross VirtualCare Website
Privacy Policy: https://www.americanwell.com/privacy-policy/
Developer: Capital Blue Cross
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3 Most reported problems 😔💔
Move so slow!!!!
by S_grab94
I logged in at 6:40 this morning and there were already 5 patients in line for each waiting room. I thought, okay this will move fast it’s fine. I was definitely wrong. I stayed in the same “number spot” in line for 45 minutes. This was the issue for all of the doctors. I then proceeded to get kicked out of my waiting room somehow, and I had to get all the way at the end of the line and start with a new number. I am SO annoyed. 8:13, and I still don’t have an answer to my medical concern. This is not an emergency, so I really don’t feel like going to the ER during Covid.
App logs you out immediately and doesn’t save any information you have already typed
by BRoo Alum
I keep trying to sign up for a virtual visit and every time I switch windows to another app to look up relevant info for the visit it is a blank slate. Can’t leave app and go back. How am I supposed to reference other info in phone if I can’t switch apps. This is a ridiculously basic need.
App experience poor
by Ugh.123.456
Only using app on phone and no laptop accessibility is a miss. The app is clunky and does not save updated information after initially loading data. There should be a better notification process. We were 13th in line, and missed the doctor in a blink. Then had to start over, including re-entering all the information we did to start our session because the app didn’t keep info from 5 minutes prior.
Have a Problem with Capital Blue Cross VirtualCare? Report Issue
Why should I report an Issue with Capital Blue Cross VirtualCare?
- Pulling issues faced by users like you is a good way to draw attention of Capital Blue Cross VirtualCare to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Capital Blue Cross VirtualCare customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Capital Blue Cross VirtualCare.
