Healthy Blue app not working? crashes or has problems?

Healthy Blue Status

Published by Anthem, Inc

Meet Healthy Blue, powered by Sydney – a simple, intuitive and more
personalized way to get information about your health plan. Make it personal
with information and features designed around you: • Sign in easily and
securely with Touch ID/Face ID.

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Common dislikes about Healthy Blue app

• No surveys to fill out

• Username and password can’t be found and will be locked after 6 tries

• Not a good design for iPad

• Message triggered by logic that sees the Apple M1 MBP as a jailbroken iPhone

• Can’t even open the app

Have a Problem with Healthy Blue? Report Issue

Common Healthy Blue Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Healthy Blue app on iOS and Android devices. Solve all Healthy Blue app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Healthy Blue iPhone Issues and Solutions

Healthy Blue iOS app crashes, not working, errors
Healthy Blue iOS app network issues
Healthy Blue on iOS has black/white screen

Healthy Blue Android App Issues and Solutions

Healthy Blue has errors/crashing/not working
Healthy Blue server network connectivity issues
Healthy Blue has black screen

Healthy Blue iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Healthy Blue app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Healthy Blue app crashes or not working on Iphone (iOS):

Close and restart the Healthy Blue app on iPhone
Update Healthy Blue app to the Latest Version for iOS
Uninstall and reinstall Healthy Blue iPhone app
Update your iPhone to the latest iOS version

Fix Healthy Blue on iPhone unable to connect to server/internet connection issues::

To resolve Healthy Blue network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Healthy Blue black/white screen (blank screen) on iPhone:

Follow the Healthy Blue iOS app troubleshooting guide Here →

Healthy Blue Android App Issues and Solutions

Fix Healthy Blue not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Healthy Blue app issues:

Force Stop the Healthy Blue App
1. On android, goto "Settings" » click Healthy Blue app. » click "Force Stop".

Update Healthy Blue to the latest version on PlayStore

Clear Healthy Blue App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Healthy Blue app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Healthy Blue.

Fix Healthy Blue unable to contact server/ Healthy Blue internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Healthy Blue » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Healthy Blue » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Healthy Blue on android.

Solve Healthy Blue black/white screens issue on Android:

Follow the Healthy Blue android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Anthem, Inc, developers of Healthy Blue.

100% Contact Match

Developer: Anthem & Affiliates

E-Mail: [email protected]

Website: Visit Healthy Blue Website

68.97% Contact Match

Developer: MAXIMUS

E-Mail: [email protected]

Website: Visit MAXIMUS Website

About this app

Meet Healthy Blue, powered by Sydney – a simple, intuitive and more personalized way to get information about your health plan. • Sign in easily and securely with Touch ID/Face ID. • Get important information about your benefits and claims. • Find programs that interest you and build an action plan to meet your health goals. • Search for free and low-cost community resources. • Keep it simple and find help for your healthcare questions. • Find a doctor, hospital, pharmacy or specialist in your plan. • Ask questions in real time through an interactive chat. • Call a registered nurse (RN) to talk in private about your health anytime, day or night. •. Healthy Blue, powered by Sydney, is offered through an arrangement with CareMarket Inc. Connect with other health apps such as Apple Health. Ready to get started? Add Healthy Blue to your mobile device today. Some capabilities may not be available with all health plans.