Are you having issues? Select the issue you are having below and provide feedback to HCMToGo.
- Unethical practice of companies harassing the user to give an automatic 5 star rating
- Poorly done and difficult to navigate
- Schedule is difficult to find
- Timesheet gives decimal points for hours
- Multiple tabs make it confusing
I need to check my payroll
Wont download
App won't give me access on my new phone and tablet (both androids) or on my iPad. I've tried everything through my employer's office manager (she said she contacted HCMToGo), T- Mobile and on my own multiple times. Do I need you to approve access to these new devices? Is it a security issue? *I can still access it on my work computer. Please advise soon. Camille Marquez from Blacker Family Dental in Kansas City, MO camillesmonkeys@redacted. 816-674-5862
I cant remember my user name or password.
Been locked out my account for 2 days and can't get back into it
I'm trying to open my HCMtoGo app so I can get access to my W2 form but it keeps saying account locked.
Need to update phone n email
i am trying to change my checking driect deposit. evry time i click on the end date it crashes me out,
The app refuses to open from my phone.
Why it's not letting me see my account number
I can’t get into my account because it needs to verify its me but I don’t have the same phone number and I have a different email as well and so I can’t get in so how can I change my number and email
HCMToGO app now requests one-time authentication code. Have tried the one generated by Microsoft but it always rejects. Therefore unable to get into the app.
This app keeps locking me and other employees and the app is not sucure with our personal information with it being tax time and ppl need verification for programs what i do to fix this
My HCM Togo login screen says account locked, how can I get it unlocked so I can get my W2
My account is locked.. would not take my password all of a sudden and tried a few times and now account is locked.
I only work a few days a week but at least once a week I cannot get the HCMtoapp to work. All I get is a blue circle going around and around. I am online when this happens. I have tried turning the phone on and off, resetting the network settings, and even reinstalled the app. It will work fine the next few times, then stops working again. I am using an iphone with the latest IOS.
The app is not working in my phone since the update a few weeks ago. I have made sure everything is updated on the phone, new iOS update done and deleted and redown loaded the app. I enter my information and go to enter, and it says my login is not found. It's the same log in and password that is on the laptop and the HR person reset.
Error message everytime . After entering name and Welcome1! It goes to error
I have some employees at Sunlite Plastics in Germantown that are trying to login on the app. Several employees got an error message after entering North America and our company shortname. The Error says "HTTP Status 404 - Not Found. Type: Status Report. Message: The requested source [/ta/4546.home] is not available. Description: the origin server did not find a current respresentation for the target resource or is not willing to disclose that one exists. Apache Tomcat/8.5.66"
i cant login think i have forgotten my password and app wont let me change password as i says my account is locked
first time user trying to get pay stubs - Says account Locked
First time user trying to get paystubs will not work
Server not available
I can't change my password
I can't get my username or password reset
Complete guide to troubleshoot HCMToGo app on iOS and Android devices. Solve all HCMToGo app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SaaShr.com, developers of HCMToGo.
If you get stuck on this your COMPANY ADMIN can help you out. • Companies need to be using approval workflows to process To Do Items. • Supported Timesheet Profiles are Bulk Hours and Start/End (All Days) only. • Administrator should provide their company’s Short Name to users for login. Please check with your manager or company admin to get access to the new app. • When logging in with this app you will need to select the region you are using as well as the Company Shortname (The unique Identification number your company administrator needs to provide to you. • After you enter that information you will be prompted to enter in your Company, Username, and Password. HCMToGo requires a company shortname, which is a unique company identifier which you can get from your company administrator. Tada! Before you jump in and download it be sure to take a look at the following. • If your administrator has not setup the new this app app for your organization, you will NOT be able to get access. Company Shortname Required! Your employer must have the this app software configured for mobile use. The new this app mobile app is here! Contact your system administrator for more details. • Users need to have permission to access the new app via their security profile. • Users need to be permissioned to have access via their UI Preferences widget within their security profile. • Companies need to be using approval workflows to process To Do Items. • Supported Timesheet Profiles are Bulk Hours and Start/End (All Days) only. • Administrator should provide their company’s Short Name to users for login.