HCMToGo app not working? crashes or has problems?

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85 User reports:
App has problems
 User reports 85

⚠️ Most reported problems ⚠️
Not working
37.3%

Something else
22.7%

Login
20.9%

Connection
10.0%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
L
Lisa:

[Solved] Change the Sim card and now HCMTtogo doesn't recognize my name or password

View
solution
J
Jennifer Oswald:

Comes up as a blank white screen on my phone

View
solution

📋 25 Reported Issues:

C
CARoll Tennant 2024-05-10

I need to check my payroll

C
CARoll Tennant 2024-04-18

Wont download

C
Cmarquez 2024-04-10

App won't give me access on my new phone and tablet (both androids) or on my iPad. I've tried everything through my employer's office manager (she said she contacted HCMToGo), T- Mobile and on my own multiple times. Do I need you to approve access to these new devices? Is it a security issue? *I c... Show more

J
Jerry Nelson 2023-10-06

I cant remember my user name or password.

⚠️ Troubleshoot | Report Issue ⚠️
R
Rex Bass 2023-08-21

Been locked out my account for 2 days and can't get back into it

K
Katrina Harris 2023-07-13

I'm trying to open my HCMtoGo app so I can get access to my W2 form but it keeps saying account locked.

A
Antoinette Grant 2023-07-06

Need to update phone n email

A
Amanda S Felton 2023-07-05

i am trying to change my checking driect deposit. evry time i click on the end date it crashes me out,

M
Matt 2023-04-21

The app refuses to open from my phone.

⚠️ Troubleshoot | Report Issue ⚠️
E
Elida Marquez 2023-04-14

Why it's not letting me see my account number

M
Margaret Ewing 2023-03-09

I can’t get into my account because it needs to verify its me but I don’t have the same phone number and I have a different email as well and so I can’t get in so how can I change my number and email

M
Mr Mark Nicholls 2023-02-07

HCMToGO app now requests one-time authentication code. Have tried the one generated by Microsoft but it always rejects. Therefore unable to get into the app.

T
Tammy Taylor 2023-01-18

This app keeps locking me and other employees and the app is not sucure with our personal information with it being tax time and ppl need verification for programs what i do to fix this

S
Sarah Crittenden 2023-01-13

My HCM Togo login screen says account locked, how can I get it unlocked so I can get my W2

⚠️ Troubleshoot | Report Issue ⚠️
A
Angela Blanton 2023-01-12

My account is locked.. would not take my password all of a sudden and tried a few times and now account is locked.

T
Trina Stamey 2023-01-07

I only work a few days a week but at least once a week I cannot get the HCMtoapp to work. All I get is a blue circle going around and around. I am online when this happens. I have tried turning the phone on and off, resetting the network settings, and even reinstalled the app. It will work fine ... Show more

G
Gloria Silvia 2022-12-29

The app is not working in my phone since the update a few weeks ago. I have made sure everything is updated on the phone, new iOS update done and deleted and redown loaded the app. I enter my information and go to enter, and it says my login is not found. It's the same log in and password that is... Show more

D
Donna Perry 2022-09-10

Error message everytime . After entering name and Welcome1! It goes to error

A
Amanda Pautz 2022-08-18

I have some employees at Sunlite Plastics in Germantown that are trying to login on the app. Several employees got an error message after entering North America and our company shortname. The Error says "HTTP Status 404 - Not Found. Type: Status Report. Message: The requested source [/ta/4546.home] ... Show more

⚠️ Troubleshoot | Report Issue ⚠️
N
Nick Penfold 2022-05-30

i cant login think i have forgotten my password and app wont let me change password as i says my account is locked

J
John Archer 2022-05-18

first time user trying to get pay stubs - Says account Locked

S
Samatha Anderson 2022-04-21

First time user trying to get paystubs will not work

H
Hamid Moradi 2022-04-21

Server not available

L
Liga Vilsone 2022-03-08

I can't change my password

⚠️ Troubleshoot | Report Issue ⚠️
A
Amber Angel 2022-02-26

I can't get my username or password reset

Showing 1-25 of 25 reported issues:

Have a Problem with HCMToGo? Report Issue




Common HCMToGo Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. HCMToGo iPhone Issues and Solutions

  2. HCMToGo Android App Issues and Solutions


  Contact Support

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E-Mail: suppo Click to view

Website: 🌍 Visit HCMToGo Website

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Developer: Workforce Ready




‼️ Outages Happening Right Now

  • Mar 21, 2025, 05:12 AM

    a user from Pittsburgh, United States reported problems with HCMToGo : Login

  • Mar 11, 2025, 12:33 PM

    a user from Rockport, United States reported problems with HCMToGo : Login

  • Mar 05, 2025, 09:41 AM

    a user from Falkirk, United Kingdom reported problems with HCMToGo : Not working

  • Mar 04, 2025, 09:20 PM

    a user from Worcester, United States reported problems with HCMToGo : Login

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