Contact HCMToGo Support
Company Name: SaaShr.com
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unique company identifier which you can get from your company administrator.
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HCMToGo Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with HCMToGo. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact HCMToGo. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 101 Customer Service Reviews 😭😔💔
Trying to login to my tablet and telling me my code or my username and password not working
I need access to my old pay stubs to get the appropriate PTO cashed out. The company switched from HCM to ADP and I am having trouble logging in
I need to update my phone number in the app because my old phone number that I don't have access to is blocking me from signing in. I even bought a plan on an Authenticator app and it always says the code is invalid... how do I get this handled
Says my account is locked. Trying to access to get my check stubs.
I have a new number, I can not get passed the two verification authentication! It is not letting me use my email either.
I need my account unlocked my username is MTUCKER6025
I login then it loads for a second then sends me back to login screen
I don't remember my username or password how do I find out or make a new one
Need to configure virtual code settings. Can't log in.
Need to reset my phone number and email to login
Hello will y'all please help me get into my account, because I need to see my check stubs Thanks
Guys, i was struggling to log in but what i did to recover was go into my gmail i used to log into my hcmtogo app and searched up mizecpas.. and go to the very bottom from when you started you account and it will give you the company name, username, and you can restart your password by using your last four digits of your social security number
I need my w2 from this stupid app but can’t login. There’s no contact information to even get in touch with anybody.
I work at McDonald's. I recently switched phones because my other one stopped working all of a sudden. I need to be able to the see my W-2 for 2022 but I can't because I forgot my username and password.. it won't let me reset or have an option to use my gmail that is connected to that account. I'm only 16 helpssspspppHELPP
I got a new phone and had to redownload the app. I have lost my login info and there is no help available in retrieving it, no email option, or no number to contact for assistance. How can I get back into my app?? I am needing to get copies of my pay stubs ASAP!!!
I am locked out of my accout cant get back in user name is GRISSLER4699 HEELLLPP!!
Work for gmetz company shortname co8987 can't access my paystub s account locked
thanks banks you log into HCMtoGo keeps asking me to change password & I don’t remember my passwords
Cannot get into this app I tried first letter of my name last name and last four digit of social security number and then the password last four digit still will not work can't get in had not seen a pay stub since I started working for months ago
I keep getting locked out of my account n can't get in at all need help asap
Hello. I have been locked out of my account. I need to be able to access my account, please. What do I need to do to get you guys to unlock my account for me? How much will it cost me? My username is JMartin23. Thanks. I look forward to hearing back from you. James K Martin
Got locked out of my account I need a way in asAp
I am having trouble remembering my username. I had to get a new phone and don't have access to the old number at this time. Without this information I am unable to login to my account.
I need to change phone number but cant. I cant find that option.
I work at McDonald’s and they sent an email a while ago but I’m not able to find it. I just need my user and passcode but they haven’t been easy to talk with nor have they answered my messages. This has all been really difficult.
This app sucks will not allow me to login and do a simple thing like register . There is no way to get a hold of someone from hcmtogo on the matter this app is very frustrating . Make it better fit the issues for people who do not know one thing about this app.
I need to get my w-2 for 2021 and I can not log into this HCMTOGO app please help me I need to get my w-2 emailed or something I am about to loose everything I need my tax check my children is going to be homeless been trying now for 5 weeks n response from you or ex employer!!! way to go America for giving a darn about anyone especially children hungry and homeless
I haven't got paid
Account is locked! No way to get back in! Can’t do taxes smh!
same as EVERYBODY else, being denied use of my account. also no need for an email to post a complaint/review. scammers
I'm locked out, and giving me no way to get back in or change password so I can log in
I’m locked out of my account and I need my check stubs how do I get back in
Completely locked out of my account. I need to login to see how many hours I’ve worked. Fix your shit app, how the fuck y’all not gonna let me reset my own password? I got shit to do.
Hello I have been trying to log in to my app and haven't been able too my previous employer had said i could have access to my account even after i would leave. i need my paystubs for taxes among other paperwork i need to do. could you pleas help
hello i just tried to get in to my account it keeps saying im locked ...
My phone with all my hcmtogo information is on a phone that I can not access. I would either like to retrieve my username or make a new one. I have talked to a couple people but what they have suggested is not working.
Hello, I just recently was given my username and password and the first time I tried to log in it said account locked?
Your app is stupid. Locked out yet again, on the weekend so can't even get ahold of HR. NOT USER FRIENDLY AT ALL!!
I am locked out of my account.
My phone did a factory reset and now I cannot login because I do not remember my password and I cannot personally reset it myself.
Need help logging into my Hcmtogo app. Keeps saying my user name is invalid.. got a new phone & have to resign into my app.
Doesn't let me login even with my username and password,need help
You have to contact you HR to unlock your account.
I am currently locked out of my account and i really need to get in and view my pay stubs. I cant remember my password either, What are my options to solve this?
Having trouble logging in, how to reset???
How have a employee that put in the wrong phone number to receive the security code and can't find a way to change it.
In the process of setting a new password I have locked myself out. What steps can I take next to get back in?
How do I unlock the app.
My account is locked. Can not access my account and need to get a paystub asap
Can’t seem to get into my account
My account is lock and how do I get in it
My account is locked I need help getting back in it for my job please help me.
My account is locked I can’t get in it I need help
No puedo entrar ami cuenta para poder sacar mi w2
Having trouble logging in
Im locked out of my account how do i unlock it. Why is there no tech support number HELP ASAP..
I installed this on my phone and now my user name comes up as wrong every time. I even forced stopped it and took it off my apps and tried again and it is not working . Will you please call my cell phone to help me with this issue? 651.338.0591
Tried to log into my account and I got lock out I know my information right and it wouldn't work how do I get back into my account after being lock out
I had to reload the app on a new phone and don’t know my username or password...how do I retrieve them?
Can't get in my account
I cannot login to the app of having tremendously hard degree of difficulty logging in
I'm locked out of my account and I need my pay stubs and W2 forms to do my taxes
Me LAKEARON MI CUENTA ME PUEDEN AYUDAR
I recently downloaded this app since it is used by the human resources department at the company I work for I have been given all the login information such as company info username and password that was given to me by our human resources department but I have been unable to login for it states that the password is incorrect and it will not allow me to do a reset of my password please contact me ASAP to help me get into my account
I work for Normandy health care owned by MGM I can't get logged in please help.....I don't know my login information
Hello, my account is locked, how can I get help? Thank you very much
My account is locked how do I get back on to the app?
I am locked out of my account! Have had no luck getting a reset. My Supervisor has even tried with no success. Please help
The worst app to reset password. Old password says invalid and there is no other option. It’s not user friendly. So frustrating.
I am lockdown of my account 10 akid in says to speak to an administrator no way to get ahold of administrator please contact me
Im locked out my account
Cant log in states i am locked. This app is so frustrating has never worked in the past always same issue.
I can not log into the system.
Need to speak to customer service about a number verify on my account. Theres a number to verify on my account that isnt my number and I'm trying to log in but email verification is taking to long to send to me and by the time I receive verification code, my time is expired.
That's shit garbage if y'all to do a n app make that shit works atleast cause that one is straight bullshit can't even reset my danm password
My account is locked and I need to get in and access my information. I need my paystubs.
I got locked out first try I reset password then it says in valid and I'm locked out this is so frustrating plz help
Im trying to log in to my account and its saying my account is locked even though I logged in within the 5 day period. How do I go about getting it unlocked?
This is my first time logging into the app. My workplace gave me my username and password and the first time I log in, it says my account is locked. What can I do to unlock it?
The app logged me out and is telling me incorrect PW and username.
Why is it taking so long to send me a code so I can login my account to see my check stubs i really do need it
Account Locked after 1 attempt to login.
My account is locked I need it reset please
I have been locked out for almost a week now I need help
Locked out
My account has been locked for over a week, I've sent several comments. I need to reset my account
Forgot my own user name and password
Having trouble signing on to job lot HCMtoGo account. Can’t remember my password or username. I don’t work there anymore but need to kno the info for taxes and such
I can’t login in it say my information is invalid
Account is locked
My account is locked
I need a fax number so I can send it to irs so I can get my tax levy pulled off so I can get my checks
I’m trying to login but I have different number now and need the confirmation code
i update the app but a can't login, I tried to reset my password but is impossible , now my account is locked.
My coworker has a problem with her phone number please contact her at 1 517 375 7741Cathy Loomis she cannot get a conformation code to login.
I am trying to update my new phone number and new email so I can get back into the app but I can't update nothing and my new number is 3146882612 and email is xxxxxxxxxxx
My company how has HCMToGo . I downloaded app, no problem. However, I need to change from paper check to direct deposit. When I go to direct deposit link there is nothing to led me to how to change it.
Hello, I was recently trying to log into my account but it says my account is locked.
Not great , not even good
by Deb85233
First off, I despise the unethical practice of companies harassing the user to give an automatic 5 star rating to get rid of the pop up asking for a rating. I have chosen “no thanks” 20 times trying to get that request to go away. I would not give a 5 star rating for this app. I might have given 3 stars but now its 1 star for that reason. The app itself is poorly done and difficult to navigate. The headings given do not describe well what you are looking for. I’ve used this app since January and every time I’m looking for info such as what my PTO accumulation rate is, or how to correct a punch because YOUR server is down, I have to search and search through menu options that do not describe what I’m looking for. So although you embezzled a 5 star rating from me, I’m here to give you 1 star and wish I could give zero stars
Difficult to use and outdated
by Colton_H
My job recently switched to using HCMtoGo, and none of us like the app. The schedule is very difficult to find hidden under multiple tabs. The timesheet gives decimal points for your hours, so you have to do math to figure out how many hours and minutes you’ve actually worked. This has caused multiple of my coworkers to go over hours because of how confusingly this app is set up. Please take away all the multiple tabs and make the hours show in minutes and hours. All of my coworkers are great with computers and technology, but this app challenges even the most computer literate person.
We have never had any issue using the previous app, TSheets! This app could learn many things from TSheets!
Quit changing the app
by Coop4422
Since the latest update the “clock in” button is at the bottom of the screen on iPhone 11 and 12 so close to the “swipe up” bar that we often accidentally clock in when our intent is to background the app. Also the little “drop down” arrow to select “clock out” is too small and we often end up clocking in when we want to be clocking out. You need two separate buttons further from the bottom of the screen. Also, if I am clocked in at the moment the clock in button should be grayed out and vice versa.
Have a Problem with HCMToGo? Report Issue
Why should I report an Issue with HCMToGo?
- Pulling issues faced by users like you is a good way to draw attention of HCMToGo to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a HCMToGo customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HCMToGo.
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