Contact Horizon Blue Support

This product is terrible. If I did, in fact, pay any amount for it, as the screen read, I want it back. 1. This may be designed for an iPhone, but I use my iPad for everything. I am not interested in an app that appears in portrait mode on my iPad. 2. Even though my BSBCHorizon card and correspondences read my name as “A Kellogg”, your system would not accept that, or my full first name, Aislinge, in your First Name tab. I have been completely unable to get your company to properly spell my name, which has a diacritical mark over the second “i” in it: Aislínge. I don’t know why this is so difficult. I can give you the Alt+codes for both Mac and Microsoft so you can enter it correctly. Not everyone has typical names without diacritical marks on them. For example, ñ, é, ü, ā, î, ø, to give just a few. People prefer to see their names spelled correctly. 3. I have know why of knowing if this is any good for me, as I am on the BCBS MediCare C Plan. Please respond as fast as possible.

I feel like everytime I need to use this app it’s down for maintenance. When I finally do get on the app and try using the doctor finder, the phone numbers listed for an office is very rarely the right phone number. When I tried calling an internalist using the phone number listed, it was the phone number for an orthopedic surgeon. This isn’t even the first time that happened. What’s the point of using this app when it barely works!!

When needing telemedicine to avoid going to the doctor this past weekend the app continually crashed. There is no weekend phone support. A month ago I tried to add my primary care physician to the app (as there is an option for it) and could not. What is the point of the app if does not work for anything other than speaking to a “nurse” that said I should be able to use telemedicine and even tried to send me links to login through the website- yet again it did not work. It would be nice to have real answers as to why these things do not work or have someone Avalon weekends to respond to your customers needs.