Answers and care made simple
The Horizon Blue app offers easy access to your
insurance information, including benefits, coverage details and status of your
claims. On-call Horizon BCBSNJ support is always at your service to answer your
Listed below are our top recommendations on how to get in contact with Horizon Blue. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Horizon Blue. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Horizon Healthcare Services Inc
This product is terrible. If I did, in fact, pay any amount for it, as the screen read, I want it back. 1. This may be designed for an iPhone, but I use my iPad for everything. I am not interested in an app that appears in portrait mode on my iPad. 2. Even though my BSBCHorizon card and correspondences read my name as “A Kellogg”, your system would not accept that, or my full first name, Aislinge, in your First Name tab. I have been completely unable to get your company to properly spell my name, which has a diacritical mark over the second “i” in it: Aislínge. I don’t know why this is so difficult. I can give you the Alt+codes for both Mac and Microsoft so you can enter it correctly. Not everyone has typical names without diacritical marks on them. For example, ñ, é, ü, ā, î, ø, to give just a few. People prefer to see their names spelled correctly. 3. I have know why of knowing if this is any good for me, as I am on the BCBS MediCare C Plan. Please respond as fast as possible.
I installed the app and each time I clicked on video call with doctor I would get a message that they were experiencing technical issues and call customer service. I called customer service and they were closed. I kept trying the app and finally, I was able to get the app to open. I entered my information and when I went to see the doctor the app would just close. I am really disappointed that this doesn’t work.
I signed up 3 weeks ago and no matter what I do, there’s an error message whenever I try to see what’s covered. It doesn’t mater if it’s my profile or others under my plan, I get a “We are experiencing difficulties processing your request” error message. Very frustrating. I’ve spoken with several representatives who’ve advised that it was being fixed, but as of 1/1/20, it is still out of order.
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