Horizon Blue Reviews

This product is terrible. If I did, in fact, pay any amount for it, as the screen read, I want it back.

1. This may be designed for an iPhone, but I use my iPad for everything. I am not interested in an app that appears in portrait mode on my iPad.

2. Even though my BSBCHorizon card and correspondences read my name as “A Kellogg”, your system would not accept that, or my full first name, Aislinge, in your First Name tab. I have been completely unable to get your company to properly spell my name, which has a diacritical mark over the second “i” in it: Aislínge. I don’t know why this is so difficult. I can give you the Alt+codes for both Mac and Microsoft so you can enter it correctly. Not everyone has typical names without diacritical marks on them. For example, ñ, é, ü, ā, î, ø, to give just a few. People prefer to see their names spelled correctly.

3. I have know why of knowing if this is any good for me, as I am on the BCBS MediCare C Plan.

Please respond as fast as possible.

I feel like everytime I need to use HorizonBlue it’s down for maintenance. When I finally do get on HorizonBlue and try using the doctor finder, the phone numbers listed for an office is very rarely the right phone number. When I tried calling an internalist using the phone number listed, it was the phone number for an orthopedic surgeon. This isn’t even the first time that happened. What’s the point of using HorizonBlue when it barely works!!

When needing telemedicine to avoid going to the doctor this past weekend HorizonBlue continually crashed. There is no weekend phone support. A month ago I tried to add my primary care physician to HorizonBlue (as there is an option for it) and could not.
What is the point of HorizonBlue if does not work for anything other than speaking to a “nurse” that said I should be able to use telemedicine and even tried to send me links to login through the website- yet again it did not work.
It would be nice to have real answers as to why these things do not work or have someone Avalon weekends to respond to your customers needs.

HorizonBlue is super convenient and great to use. I think the nurse chats and telehealth video conferences with the docs are awesome features (especially now with COVID). I would give HorizonBlue 5 stars but I believe there is a glitch on the iPhone app that doesn’t allow you to upload your pictures/documents before conferencing with a doctor. Yesterday, I desperately needed to talk to a doctor but could not proceed with anyone because HorizonBlue did not let me do all the steps when filling out my information so I could not upload necessary documentation. After the first initial step where you fill out your medical history, it does not lead you any further to billing, etc. After inputting your name, allergies, and any medication you may be on, HorizonBlue takes you directly to the waiting room to see the doctor. I tried deleting and reinstalling HorizonBlue , updating it, and restarting it but still I could not get to the proper page I needed to be. When compared to the computer version, the laptop version of the website is much simpler and easier to use. On the laptop, I was able to fill out much more information, upload my documents, and confirm my billing. Please look into this issue because this really is a great app.

I wouldn’t have a problem with HorizonBlue if using your passcode to login would start working again. It’s been weeks now that it hasn’t worked. It’s also been really slow since then to get logged in using your full password. I understand having the passcode option to login is a convenience, but don’t waste my time trying that login method if it’s not going to work. Otherwise, I find the tools available on HorizonBlue to be useful & easy to navigate. Please fix the passcode error.

I just installed HorizonBlue today because the online mobile site wasn’t loading and showing an error message. I notice there was an app so I downloaded it thinking I could go to payment center to make a payment. It’s as if you have everything I need so far, except the payment center. Why make an app but not include the payment center. If there is a way to pay my bill through HorizonBlue , please someone let me know, cause I googled it and it kept coming back with results for the online site. Also, how do I enter in a question I have for the FAQ board if there is no place for me to search/ask a question about anything? I just see the top asked questions (which was not a lot), and nothing I’m looking for. I feel as if this could be a great app and I would use it more then the online mobile app if HorizonBlue wasn’t flawed as much.

Overall HorizonBlue is good. However it was unusable for telemed. It asks you to scan your credit card with the camera, but would not read two different cards. You can enter manually, but when you attempt to enter your name, you can only use a number pad. I had to use a computer instead since I couldn’t complete the billing.

HorizonBlue crashes when trying to save ID card to my Apple wallet. I didn’t know that I wanted it in my wallet until it was offered as an option by HorizonBlue . Then it didn’t work, so my hopes were dashed.

Also HorizonBlue Store has a link that is labeled App Support that only takes you to the Horizon site and offers no support for HorizonBlue .

This is a very well put together app, I tried using other apps to locate in network doctors in my area and have always been frustrated with the miscommunication between the service providers and the other apps I’ve used, the worst one in my opinion being zocdoc.

Overall, I really like HorizonBlue and use it frequently when it comes to searching for in-network doctors and staying on top of my claims. Sometimes it can be a little buggy. I wish it would let me download my insurance card to Apple Wallet properly but it always crashes HorizonBlue if I try. Please fix that! I tried everything to make it work in case it was user error...might be HorizonBlue itself!

I would also like if there was a section where I could keep office information at the ready, sort of a “Favorites” tab where I could pull up the contact information of any of my doctors quite quickly. Would also love if I could manually enter dates of office visits with the ability to add notes to each entry.

Horizon app is great. Especially the nurse chat option which is available 24 hours. You can ask for help anytime. If you need more help they can connect you with a live chat to a doctor who can diagnose and send any medical requirements electronically like lab test, prescriptions and everything. You will feel better and relax with this outstanding service

App is convenient and user friendly. Have used it on multiple occasions now, from checking bills to finding specialist and it’s does it function well. Plus big money saver because it’ll give you referrals that are in - network and that can be a costly mistake otherwise. Speaking from experience here.

I am really impressed with the accuracy of HorizonBlue. I have all of the information I need at my fingertips and it’s really intuitive. I find doctors, pay bills, review EOB info right from my phone. It even helps me manage my HSA!

I am super impressed with ID card feature that lets me share the front and back of the ID card. I was recently at the doctors office without my insurance card and used this feature to share my information. This saved me time to drive back and get my ID card. Super cool and convenient!!!
I tried to share the ID through apple wallet but it doesn’t have both front and back information. It would be nice if we can just email from the apple wallet but I am still happy that HorizonBlue has this feature.

Not only can you view your policy information and ID cards but you can also schedule appointments with Doctors or facilities from your phone. The most convenient part about this is that you can chat directly to a representative and even a nurse who can help direct you to the most appropriate care personnel needed.

Amazing

Awesome! Easy to use and I always have a digital copy of my insurance card! I love how easy it is to determine whether a doctor or facility is in- or out-of-network! I have recently been temporarily totally disabled so the more information I have at my fingertips the better! ❤️

This is easy to use, navigate and understand. It has all the features I need to manage my health insurance and then some.

One feature that’s great is the ability to find a doctor and make an appointment. It’s an easy search and a call to their office and directions to get there are just a click away.

Thanks for making things so easy.

I’m very pleased with HorizonBlue because I am able to get more information about my plan without having to spend a lot of time on hold waiting for a representative to answer. During this pandemic it has become a major factor in knowing my benefits and what is covered.

I love the hospital/doctor finder on HorizonBlue ! My only request is to be able to see the doctor’s rating instead of having to switch back and forth from google to see rating and reviews.
I also love the explanation of benefits on HorizonBlue .

Whenever you need help trying to schedule an appointment, the chat option is the way to go! Their response time is really fast to help you sort out which doctors may be a better fit. Also, the look of HorizonBlue is really sleek which makes navigating it a lot easier.

I installed HorizonBlue and each time I clicked on video call with doctor I would get a message that they were experiencing technical issues and call customer service. I called customer service and they were closed. I kept trying HorizonBlue and finally, I was able to get HorizonBlue to open. I entered my information and when I went to see the doctor HorizonBlue would just close. I am really disappointed that this doesn’t work.

On the site and on HorizonBlue, I get error messages when trying to set up auto pay. You would think payment methods would be the most important thing for the developer of this site and app, but making payments or setting up auto pay is the most difficult thing to do on both HorizonBlue and site for sure. I wonder how much time is actually devoted to them.

I signed up 3 weeks ago and no matter what I do, there’s an error message whenever I try to see what’s covered. It doesn’t mater if it’s my profile or others under my plan, I get a “We are experiencing difficulties processing your request” error message. Very frustrating. I’ve spoken with several representatives who’ve advised that it was being fixed, but as of 1/1/20, it is still out of order.

Search for hospitals is not available. The search button does not load. Out of state search does not work at all. Clicking on the button does not open another window that would provide out of state options.

Interface works well enough for most routine issues. One of the downsides to HorizonBlue is that it crashes every single time you tried a grocery cart to your Apple wallet. If you work out this bug, I would rate it higher.

Like HorizonBlue a lot. I did notice a bug. When you try and add the card to apple wallet, it crashes my iPhone XS and my wife’s iPhone 8. Hope you can fix that. Other than that, thank you for the wonderful app. JW

App crashes when trying to add ID cards to the Wallet! Still the case on 10/11. Even after the “fix”.

Edit 10/13 - have to delete HorizonBlue and then re download. ID cards load. Works well now. Thanks!

Was able to pull up and move my ID card to the iPhone wallet and was able to show it to my doctor.
All my info is easily available and I can see my plan and EOBs!
Great app that’s actually useful!!!!!

I was really surprised to see HorizonBlue really hit the spot. I was able to find a local doctor who accepted my insurance easily and was very attentive.