Answers and care made simple
The Horizon Blue app offers easy access to your
insurance information, including benefits, coverage details and status of your
claims. On-call Horizon BCBSNJ support is always at your service to answer your
questions or concerns. You can also chat with a n...
I wouldn’t have a problem with the app if using your passcode to login would start working again. It’s been weeks now that it hasn’t worked. It’s also been really slow since then to get logged in using your full password. I understand having the passcode option to login is a convenience, but don’t waste my time trying that login method if it’s not going to work. Otherwise, I find the tools available on the app to be useful & easy to navigate. Please fix the passcode error.
Convenient...could be a little better.
Overall, I really like this app and use it frequently when it comes to searching for in-network doctors and staying on top of my claims. Sometimes it can be a little buggy. I wish it would let me download my insurance card to Apple Wallet properly but it always crashes the app if I try. Please fix that! I tried everything to make it work in case it was user error...might be the app itself! I would also like if there was a section where I could keep office information at the ready, sort of a “Favorites” tab where I could pull up the contact information of any of my doctors quite quickly. Would also love if I could manually enter dates of office visits with the ability to add notes to each entry.
I am super impressed with ID card feature that lets me share the front and back of the ID card. I was recently at the doctors office without my insurance card and used this feature to share my information. This saved me time to drive back and get my ID card. Super cool and convenient!!! I tried to share the ID through apple wallet but it doesn’t have both front and back information. It would be nice if we can just email from the apple wallet but I am still happy that the app has this feature.
One Star is Too Much
This product is terrible. If I did, in fact, pay any amount for it, as the screen read, I want it back. 1. This may be designed for an iPhone, but I use my iPad for everything. I am not interested in an app that appears in portrait mode on my iPad. 2. Even though my BSBCHorizon card and correspondences read my name as “A Kellogg”, your system would not accept that, or my full first name, Aislinge, in your First Name tab. I have been completely unable to get your company to properly spell my name, which has a diacritical mark over the second “i” in it: Aislínge. I don’t know why this is so difficult. I can give you the Alt+codes for both Mac and Microsoft so you can enter it correctly. Not everyone has typical names without diacritical marks on them. For example, ñ, é, ü, ā, î, ø, to give just a few. People prefer to see their names spelled correctly. 3. I have know why of knowing if this is any good for me, as I am on the BCBS MediCare C Plan. Please respond as fast as possible.
Provider finder is not working 100%
Search for hospitals is not available. The search button does not load. Out of state search does not work at all. Clicking on the button does not open another window that would provide out of state options.
Just what I need at my fingertips.
This is easy to use, navigate and understand. It has all the features I need to manage my health insurance and then some. One feature that’s great is the ability to find a doctor and make an appointment. It’s an easy search and a call to their office and directions to get there are just a click away. Thanks for making things so easy.
A couple of things to fix
The app crashes when trying to save ID card to my Apple wallet. I didn’t know that I wanted it in my wallet until it was offered as an option by the app. Then it didn’t work, so my hopes were dashed. Also the App Store has a link that is labeled App Support that only takes you to the Horizon site and offers no support for the app.
“What’s Covered” Error Messages...STILL??
I signed up 3 weeks ago and no matter what I do, there’s an error message whenever I try to see what’s covered. It doesn’t mater if it’s my profile or others under my plan, I get a “We are experiencing difficulties processing your request” error message. Very frustrating. I’ve spoken with several representatives who’ve advised that it was being fixed, but as of 1/1/20, it is still out of order.
Can’t set up auto pay
On the site and on this app, I get error messages when trying to set up auto pay. You would think payment methods would be the most important thing for the developer of this site and app, but making payments or setting up auto pay is the most difficult thing to do on both the app and site for sure. I wonder how much time is actually devoted to them.
Nice idea but doesn’t work
I installed the app and each time I clicked on video call with doctor I would get a message that they were experiencing technical issues and call customer service. I called customer service and they were closed. I kept trying the app and finally, I was able to get the app to open. I entered my information and when I went to see the doctor the app would just close. I am really disappointed that this doesn’t work.
Easy access to all my info!
Was able to pull up and move my ID card to the iPhone wallet and was able to show it to my doctor. All my info is easily available and I can see my plan and EOBs! Great app that’s actually useful!!!!!
Works well enough.
Interface works well enough for most routine issues. One of the downsides to the app is that it crashes every single time you tried a grocery cart to your Apple wallet. If you work out this bug, I would rate it higher.
Like the app a lot. I did notice a bug. When you try and add the card to apple wallet, it crashes my iPhone XS and my wife’s iPhone 8. Hope you can fix that. Other than that, thank you for the wonderful app. JW
Works as advertised and more!
I was really surprised to see this app really hit the spot. I was able to find a local doctor who accepted my insurance easily and was very attentive.
App crashes when trying to add ID cards to the Wallet! Still the case on 10/11. Even after the “fix”. Edit 10/13 - have to delete the app and then re download. ID cards load. Works well now. Thanks!
Yes. Horizon Blue is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 735 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.3/5 . Justuseapp Safety Score for Horizon Blue Is 23.1/100.
Yes. Horizon Blue is legit, but not 100% legit to us. This conclusion was arrived at by running over 735 Horizon Blue User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Horizon Blue Is 23.1/100.
Horizon Blue works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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