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⚠️ Most reported problems ⚠️

Something else
30.2%

Connection
23.3%

Not working
20.9%

Account
11.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of ChargePoint Problems 😠👌🔥

• Poor customer service

• Slow and incompetent customer service

• Charges in bulk for station use

  13 Reported Issues: 😵🆘🛟🚨📢

Nathan
2023-10-29

ChargePoint App on google phone won't load with a known email and password. I can access the chargepoint username and password with a laptop but app will not access account nor will it send a email to me to reset the password. This sucks. I want my money back.

Harold DeMonaco
2023-06-11

ChargePoint app cannot locate charger but shows up on the map

B Smith
2023-06-10

Chargepoint home flex app does not work. Had two electricians install new 60 amp 240 volt. When they went to get home flex app to work with home flex charger, the app couldn’t find the flex charger 3 inches away using Bluetooth. Reset app, Bluetooth and reloaded and logged back into app too many t... Show more

Monika McLaughlin
2023-03-07

he app does not respond to resetting my password, "system error". Not sure what to do.

Mori
2023-02-22

The app does not respond to resetting my password, "system error". Not sure what to do.

William
2022-12-10

ChargePoint is having some significant problems beginning a few weeks ago. The mobile app stopped working despite deleting and reinstalling it after nearly an hour on a call with their "help desk." Several days later (12/9/2022 @ 19:20 PST), the ChargePoint website still doesn't function on the mob... Show more

Gordich Stephen
2022-10-22

I have reset my charger 4 times , re loaded the app 3 times, strengthen my wifi signal .. rebooted my iphone 3 times And still the chargers point app only states ready for use not plugged in Even thought its plugged in …. Mayne i water my money on this home charger

Mark
2022-09-11

I am getting Network error in Chargepoint app when I click Home charger. Charger is connected to wifi and shows online in app.

Frank Glang
2022-08-14

2022 Volvo XC90 T8 not listed/ not an option in your app. Is there an update? Where do I find the update?

Rodrigo Pena
2022-07-12

I have nothing but problems with the ChargePoint app. on my Google Pixel 4 Android phone. When I first downloaded it, (about 2-3 months ago) it worked nearly every time, but for some unknown reason, it never allows me to tap against the charging station anymore. My normal workaround is that I use my... Show more

Eric Ruhl
2022-06-09

I was able to fix this by turning off VPN while using the app

Eric Ruhl
2022-06-09

I have the same problem.

Murray
2022-02-25

I downloaded the Chargepoint iOS app but it doesn't work. All I get is a dumb screen that says "Uh oh" - No internet connection. However I am connected and all my other apps are working. Only Chargepoint doesn't work. I deleted the app and re loaded it for the App Store but it made no difference.

Showing 1-13 of 13

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About this app

Only the this app app allows you to find this app stations, see if they’re available and start charging.  Charging Activity: See your charging... Show more